I was hoping to get a response to my email so i know it was read.

GetHuman3781537's customer service issue with Fitbit from October 2019

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The issue in GetHuman3781537's own words
My name is Jill Hall. This email is to praise the heart rate tracking of my fit bit Charge *. *My ** year old daughter who is a college student at The Ohio State University was complaining of episodes where her heart would race and at times feel extreme pressure on her chest. She had mentioned this at doctors appointments over the last year and the condition was dismissed. As a mother I was a little more concerned and at dinner one evening she was experiencing the sensation of a racing heart. I asked her to put my fit bit on and it recorded her resting heart rate at over *** beats, at which time I was very concerned. I insisted that she make an appointment when she went back to school to see a physician on campus. At the appointment this doctor listened to her and began a thorough investigation into her health. She was referred to a cardiologist who took her condition very seriously as well and prescribed a ** hour a day heart monitor. The monitor is showing signs of abnormal heart rhythms. She was then is referred electrophysiology doctor who believes that her heart has some sort of electrical malfunction. She is currently under this doctors care for treatment.*I feel that my Charge * is the spring board to diagnosing my daughter serious health condition.*All this in thanks to my Fitbit tracker, a doctor who finally took time to listen and most importantly, with Gods will she will be treated and cured of this heart condition. *Sincerely,*Jill Hall******@***.com****-***-****

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Fitbit

Customer service issue
Reported by GetHuman3781537
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 9428 others
0 customers following this
Items needed
Order number
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Email address on account
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Phone number on account

Timeline

GetHuman3781537 started working on this issue
Oct 17th, 2019 12:49pm
GetHuman3781537 confirmed the issue is fixed. Hooray!
Oct 20th, 2019 5:14pm
GetHuman3781537 indicated the issue is not fixed yet.
Oct 21st, 2019 3:17pm
GetHuman3781537 indicated the issue is not fixed yet.
Oct 22nd, 2019 3:05pm