I received my Charge * as a **** Christmas gift and on January *, **** it stopped synci...

GetHuman2955857's customer service issue with Fitbit from May 2019

Help with my Fitbit issue
The issue in GetHuman2955857's own words
I received my Charge * as a **** Christmas gift and on January *, **** it stopped syncing to my phone. I talked for a long time with a support person and everything we tried did not fix it. I continued to use it to track my steps daily, but never knew anything else because it did not sync. Last night I charged it and when I put it on this morning nothing shows on the screen so now I cannot use it at all. I am very disappointed that it is not working and it is only * months old. What is your policy since it was a gift and I have no way of returning it to where it was bought?

GetHuman2955857 did not yet indicate what Fitbit should do to make this right.

How GetHuman2955857 fixed the problem
I restarted my device and rebooted it and now I can track my steps. However, the other issue which is that it has not been syncing to my phone since January *th is still a problem. I did speak with customer support at the time and we tried multiple ways of fixing it and I spent a lot of time trying to do so that is why I gave up and just use it for tracking my steps each day. I am still disappointed that we were not able to sync it with my phone.
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Fitbit

Customer service issue
Reported by GetHuman2955857
May 20th, 2019 - 4 years ago
Fixed
GetHuman2955857 shared how to fix
Seen by 21 customers so far
Similar issue to 5745 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman2955857 started working on this issue
May 20th, 2019 7:57pm
GetHuman2955857 confirmed the issue is fixed. Hooray!
May 21st, 2019 11:30am
GetHuman2955857 indicated the issue is not fixed yet.
May 21st, 2019 11:31am
GetHuman2955857 indicated the issue is not fixed yet.
May 21st, 2019 11:32am
GetHuman2955857 indicated the issue is not fixed yet.
May 21st, 2019 11:33am
GetHuman2955857 confirmed the issue is fixed. Hooray!
May 21st, 2019 11:34am