I received my Charge * as a **** Christmas gift and on January *, **** it stopped synci...

GetHuman2955857's customer service issue with Fitbit from May 2019

Help with my Fitbit issue
The issue in GetHuman2955857's own words
I received my Charge * as a **** Christmas gift and on January *, **** it stopped syncing to my phone. I talked for a long time with a support person and everything we tried did not fix it. I continued to use it to track my steps daily, but never knew anything else because it did not sync. Last night I charged it and when I put it on this morning nothing shows on the screen so now I cannot use it at all. I am very disappointed that it is not working and it is only * months old. What is your policy since it was a gift and I have no way of returning it to where it was bought?

GetHuman2955857 did not yet indicate what Fitbit should do to make this right.

How GetHuman2955857 fixed the problem
I restarted my device and rebooted it and now I can track my steps. However, the other issue which is that it has not been syncing to my phone since January *th is still a problem. I did speak with customer support at the time and we tried multiple ways of fixing it and I spent a lot of time trying to do so that is why I gave up and just use it for tracking my steps each day. I am still disappointed that we were not able to sync it with my phone.
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Fitbit

Customer service issue
Reported by GetHuman2955857
May 20th, 2019 - 2 years ago
Fixed
GetHuman2955857 shared how to fix
Seen by 16 customers so far
Similar issue to 5745 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman2955857 started working on this issue
May 20th, 2019 7:57pm
GetHuman2955857 confirmed the issue is fixed. Hooray!
May 21st, 2019 11:30am
GetHuman2955857 indicated the issue is not fixed yet.
May 21st, 2019 11:31am
GetHuman2955857 indicated the issue is not fixed yet.
May 21st, 2019 11:32am
GetHuman2955857 indicated the issue is not fixed yet.
May 21st, 2019 11:33am
GetHuman2955857 confirmed the issue is fixed. Hooray!
May 21st, 2019 11:34am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies