When I tried connecting it to my iPhone, it would only show me my steps for the day & n...

GetHuman2887658's customer service issue with Fitbit from May 2019

Help with my Fitbit issue
First: share to improve GetHuman2887658's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2887658 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman2887658's own words
When I tried connecting it to my iPhone, it would only show me my steps for the day & not the previous days that I've tried to sync (and no other information - active minutes, calories, etc.). Then I deleted the Fitbit from my phone and deleted the app. Then redownloaded it and when I tried to set up the Fitbit again, it wouldn't connect to set up at all. **Can you please help me to solve the problem?
GetHuman2887658 did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman2887658 fixed the problem
We are waiting for GetHuman2887658 to fix the problem and share the solution with the rest of us customers.
Please help with my Fitbit issue
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman2887658
May 8th, 2019 - 2 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 3 customers so far
Similar issue to 5484 others
0 customers following this
GetHuman2887658 started working on this issue
May 8th 5:41pm
GetHuman2887658 indicated the issue is not fixed yet.
May 8th 10:30pm