The Fitbit Versa has stopped working. The heart monitor stopped first. Which is an impo...

GetHuman2461936's customer service issue with Fitbit from March 2019

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The issue in GetHuman2461936's own words
The Fitbit Versa has stopped working. The heart monitor stopped first. Which is an important function for my husband since he is battling cancer. We have tried several times to reset it but to no avail**I took it to Best Buy where I bought it and they said to contact you., that it has a one year factory warranty. I bought three Fitbits in late December as gifts. The others have worked fine. **We would like to have it replaced.
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Fitbit

Customer service issue
Reported by GetHuman2461936
Mar 12th, 2019 - 5 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 2 customers so far
Similar issue to 4055 others
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Timeline
GetHuman2461936 started working on this issue
Mar 12th 4:03pm