My Fitbit charge * not auto recognising my exercise, I purchased ******** and it worked...

GetHuman1963651's customer service issue with Fitbit from January 2019

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The issue in GetHuman1963651's own words
My Fitbit charge * not auto recognising my exercise, I purchased ******** and it worked perfectly fine for around two weeks! I have reset numerous times and it is still not tracking exercise. It does track as active minutes, but no breakdown of exercise routines? Please can you help, I have been on the Fitbit help forums, Someone even suggested changing clock face which I tried, but still not working? Many thanks tara masters
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Fitbit

Customer service issue
Reported by GetHuman1963651
Jan 14th, 2019 - a mon ago
I have an issue with Fitbit too
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GetHuman1963651 started working on this issue
Jan 14th 7:00pm