Hi there,*I gave my daughter a fitbit ionic adidas edition this summer (*******). When...

GetHuman-cindypac's customer service issue with Fitbit from December 2018

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The issue in GetHuman-cindypac's own words
Hi there,*I gave my daughter a fitbit ionic adidas edition this summer (*******). When she came home from college for Thanksgiving I noticed she wasn't wearing it anymore, and when I asked why she said it's because the band constantly pops off the watch. I had her mail me the fitbit and it is true that the band pops off very easily! I am so disappointed since I paid $***.** for this gift!! She said its been happening since the beginning, and so either something in the design is disfunctional or we bought a flawed item. I wish we would have returned it immediately, but we have missed that window.**What do you recommend? **Many thanks for your help!**Cindy Pacchiana*(***)***-****
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Fitbit

Customer service issue
Reported by GetHuman-cindypac
Dec 9th, 2018 - 5 mons ago
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GetHuman-cindypac started working on this issue
Dec 9th, 2018 6:28pm