My fitbit ionic has crashed during my * previous runs with music stopping and fitibit l...

GetHuman-chris_ru's customer service issue with Fitbit from November 2018

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The issue in GetHuman-chris_ru's own words
My fitbit ionic has crashed during my * previous runs with music stopping and fitibit logo coming on screen before returning to home screen resulting in me losing my run data*My fitbit Ionic is * weeks old, I have tried resetting to factory settings and shutting down from info it the communty forums*From the forums its clear that this is a longstanding problem with fitbit products, which is extremely disappointing especially as I have had the fitbit flex * for years and found it excellent*I would appreciate any further help you can provide to stop this otherwise it shall be returned and refunded with fitbit earning another dissatisfied customer
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Fitbit

Customer service issue
Reported by GetHuman-chris_ru
Nov 26th, 2018 - 10 mons ago
I have an issue with Fitbit too
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GetHuman-chris_ru started working on this issue
Nov 26th, 2018 4:56pm