I bought a fitbit Versa from Kohl's department store * days ago and set it up last nigh...

GetHuman1629106's customer service issue with Fitbit from November 2018

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The issue in GetHuman1629106's own words
I bought a fitbit Versa from Kohl's department store * days ago and set it up last night. There are black lines through the info on my screen. I want to return my Versa to Kohls' as an even exchange for another exact item. Can you delete my fitbit account (including all of my data)? or do I have to do it. And.... how long before the data and my account is erased so I can get a new fitbit and set up a new account for the new device?
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Fitbit

Customer service issue
Reported by GetHuman1629106
Nov 26th, 2018 - 10 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1629106 started working on this issue
Nov 26th, 2018 5:41pm