So, I just got a new fitbit charge *, and my husband is taking my old fitbit charge...

GetHuman-hbiester's customer service issue with Fitbit from October 2018

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The issue in GetHuman-hbiester's own words
So, I just got a new fitbit charge *, and my husband is taking my old fitbit charge *. (I needed a smaller size and he wanted one). Anyway, I removed the black strap fitbit from my phone and paired my new blue strap one. I then set up a new account and downloaded the app for my husband. I had it all set up, and not the black band fitbit charge * won't turn on. It won't vibrate when I charge it. I tried to reset it by holding the button, and nothing happens. HELP!!!
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Customer service issue
Reported by GetHuman-hbiester
Oct 11th, 2018 - 3 mons ago
I have an issue with Fitbit too
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Seen by 5 customers so far
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GetHuman-hbiester started working on this issue
Oct 11th, 2018 1:48am