I have an Alta HR with a grey wrist band. The band comes unclipped and the Fitbit then...

GetHuman-ggscooki's customer service issue with Fitbit from August 2018

Help with my Fitbit issue
The issue in GetHuman-ggscooki's own words
I have an Alta HR with a grey wrist band. The band comes unclipped and the Fitbit then falls off. I have almost lost the fitbit twice. I understand you will replace the band.
GetHuman-ggscooki did not yet indicate what Fitbit should do to make this right.
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Fitbit

Customer service issue
Reported by GetHuman-ggscooki
Aug 17th, 2018 - 4 mons ago
I have an issue with Fitbit too
Fixed
Seen by 12 customers so far
Similar issue to 861 others
0 customers following this
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Timeline
GetHuman-ggscooki started working on this issue
Aug 17th 4:09pm
GetHuman-ggscooki indicated the issue is not fixed yet.
Aug 18th 6:09pm
GetHuman-ggscooki indicated the issue is not fixed yet.
Aug 18th 6:10pm
GetHuman-ggscooki indicated the issue is not fixed yet.
Aug 18th 7:33pm
GetHuman-ggscooki indicated the issue is not fixed yet.
Aug 19th 12:40am
GetHuman-ggscooki indicated the issue is not fixed yet.
Aug 20th 5:25pm