My husband purchased an Alta HR fitbit with the rose gold finish and pink wristband as...

GetHuman-cfeheley's customer service issue with Fitbit from August 2018

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The issue in GetHuman-cfeheley's own words
My husband purchased an Alta HR fitbit with the rose gold finish and pink wristband as a gift for me late December **** at an Indigo store in Calgary, AB, Canada. The wristband no longer stays put on one side of the watch and it falls off my wrist. I have purchased a fitbit accessary band, but really liked the pink silicone band. Please advise as to what my course of action may be, and how I may obtain a pink silicone band. The unit itself works very well.
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Fitbit

Customer service issue
Reported by GetHuman-cfeheley
Aug 8th, 2018 - 8 mons ago
I have an issue with Fitbit too
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Seen by 3 customers so far
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GetHuman-cfeheley started working on this issue
Aug 8th, 2018 7:45pm