I have a fitbit alta and it just stays stuck on the screen. I tried master resetting bu...

GetHuman-mackt's customer service issue with Fitbit from June 2018

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Help with my Fitbit issue
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Order number, Name on account, Email address on account, Billing address, and Phone number on account
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The issue and preferred resolution, in GetHuman-mackt's own words:
I have a fitbit alta and it just stays stuck on the screen. I tried master resetting but the screen is not changing even while on the charger
I trust that Fitbit will make this right and come up with a resolution that is fair.
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Fitbit

Customer service issue
Reported by GetHuman-mackt
Jun 7th, 2018 - 2 mons ago
I have an issue with Fitbit too
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Seen by 2 customers so far
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Timeline
GetHuman-mackt started working on this issue
Jun 7th 12:33pm