I use fitbit to monitor my daily walking activity. This is then picked up by Vitality...

GetHuman-diltanna's customer service issue with Fitbit from June 2018

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I use fitbit to monitor my daily walking activity. This is then picked up by Vitality (my life policy insurer) who then award me points. This has been fine for over a year but lately vitality are not picking up the correct steps when I have done more than **,*** steps a day. They only pick up ****-**** steps for the day and award me * points instead of * (for **,*** - **,***) steps per day. They have asked me to contact you to resolve this issue.*My membership number with Vitality is **********. Can you help please*My name is D Tanna
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Customer service issue
Reported by GetHuman-diltanna
Jun 1st, 2018 - 5 mons ago
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GetHuman-diltanna started working on this issue
Jun 1st 2:06pm
GetHuman-diltanna confirmed the issue is fixed. Hooray!
Jun 2nd 7:58pm