My Fitbit Alta subtracts restless sleep from my total sleep time. I have changed the se...

GetHuman-brucepit's customer service issue with Fitbit from May 2018

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The issue in GetHuman-brucepit's own words
My Fitbit Alta subtracts restless sleep from my total sleep time. I have changed the setting to "sensitive" but the total sleep time is not correct. for example, if I go to sleep at **:** PM and wake up at *:** AM but I was restless three times totaling * hour the amount of sleep shown on the app is * hours versus *. Is this a glitch in the algorithm or is there a fix?*Please do respond to this enquiry.*Thank you.*Bruce A. Pitcairn
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Customer service issue
Reported by GetHuman-brucepit
May 12th, 2018 - 10 mons ago
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GetHuman-brucepit started working on this issue
May 12th, 2018 6:12pm