The only thing worse than a package Fed Ex picked up in July, whose origin is *** miles...

The only thing worse than a package Fed Ex picked up in July, whose origin is *** miles away, flying back and forth across the nation for over **** miles, and still not arriving ** weeks later, is your telephone rep not knowing what to say, and a subsequent email not be answered. Im pretty sure this will be the second one ignored. You know Covid latches on to your keyboard, and youre just done, and virtual chats are soooo helpful.*Therefore, I have cancelled the medical product I bought for my mother in law, and tomorrow, if I havent heard a reply, will instruct my shipping manager to close the account with Fed Ex, and open one for UPS. The state of customer service in this nation is pitiful. Your system is seriously flawed. Good luck with that model.*Try to tell me how a package now with enough Frequent Miles to get a free trip to the moon, were it an airline, is just business as usual.***********************Tragic how we've gone from a manufacturing nation, to a service oriented nation, that knows NOTHING about service. Third World.....here we come.