Delayed Package

GetHuman4865246's Delivery Problem issue with FedEx from May 2020

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Tracking number, Address on the package, and Who sent the package
The issue in GetHuman4865246's own words
This email is in reference to Tract No. **** **** *****I recently placed an order for floor tiles from southern California. The first * of * packages were delivered on Monday and Tuesday of this last week. Package number * was damages during shipping (by Fedex) and was "lost". Package appeared in Sacramento this last Thursday. After reaching a customer service agent on Thursday, I was assured that I would have the package by end of the business day on Saturday. Your website reflected this information Friday afternoon. When I went to check the status of the package Saturday morning, it changed to by end of the day of this coming Tuesday. I am DISAPPOINTED in your efforts. I was told that the package was in Fairfield. When I went to Fairfield to retrieve the package. The Customer Service agent indicated that the package was not there and still in Sacramento. I hate being LIED TO. The package is due to be delivered by the end of the day Tuesday. A week after the last package was delivered. How would you feel if you were in my shoes? What financial restitution do you think is appropriate?

GetHuman4865246 did not yet indicate what FedEx should do to make this right.

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Delivery Problem issue
Reported by GetHuman4865246
May 24th, 2020 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 3653 others
0 customers following this


GetHuman4865246 started working on this issue
May 24th, 2020 7:34pm
GetHuman4865246 indicated the issue is not fixed yet.
May 24th, 2020 11:55pm