Okay so I got this myfamilymobile phone I bought it third-party and now I would like to...

GetHuman-skaeight's customer service issue with Family Mobile from September 2018

Help with my Family Mobile issue
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-skaeight's own words
Okay so I got this myfamilymobile phone I bought it third-party and now I would like to activate it on my Cricket line and I have my Cricket SIM card and I called myfamilymobile because I wanted to know why well SIM card says Network locked and I have to unlock my phone from myfamilymobile how can I fast track this unlock in because evidently the person who had the phone before only had ** more days needed of service for it to be quote-unquote released and able to be unlocked I'm not going to do ** days of myfamilymobile because I have already paid for and am now with Cricket was not with my family mobile prior what am I supposed to do my number has already switch to Cricket
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Family Mobile

Customer service issue
Reported by GetHuman-skaeight
Sep 28th, 2018 - 3 mons ago
I have an issue with Family Mobile too
Fixed
Seen by 2 customers so far
Similar issue to 427 others
0 customers following this
Items needed
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Email address
Phone number
Pin/Password on the account
Account holders name
Timeline
GetHuman-skaeight started working on this issue
Sep 28th 2:58am
GetHuman-skaeight indicated the issue is not fixed yet.
Sep 28th 2:59am