Facebook Customer Service Issues

Dear Facebook Support team, I am writing to inform you that I have lost access to my Facebook account, which is essential to me for staying connected with family and friends, especially during the COVID-19 pandemic. I used Google Authenticator for 2-step verification, but I no longer have access to the app and the data stored within. This account is also crucial for my business, containing important information that I need to retrieve. To verify my ownership, I have attached my government-issued ------ card. Kindly provide a temporary access link to the email associated with my Facebook account. Thank you for your assistance.

Dear Facebook Team, I am writing to address my recent account suspension on the Facebook Marketplace. As a new drop shipper, I have worked diligently to offer quality products and top-notch customer service. Despite receiving numerous positive 5-star reviews and keeping customers informed with tracking updates, my account was suspended. While I speculate it may be due to a few impatient customers, I made sure to handle all inquiries promptly and professionally. I am eager to understand the specific reason for my suspension to prevent future occurrences. I am dedicated to maintaining high customer satisfaction standards and am willing to provide any necessary information to rectify the situation. Please consider unsuspending my account so I can continue serving customers effectively. Thank you for your attention to this matter. Sincerely, Feras S.

Dear Facebook Team, I am reaching out regarding my locked Facebook account that I am unable to unlock due to the identity confirmation request. Unfortunately, I do not possess the required documents for this verification process. As my account holds significant importance to me, I kindly request an alternative option for account recovery such as receiving a code via phone or email. Your prompt assistance in unlocking my Facebook account is greatly appreciated. Thank you for your attention to this matter. Sincerely, X Account Details: Full Name: Md LitonHassan Email: [redacted] Phone Number: +[redacted][redacted]

Someone has gained unauthorized access to my accounts, and I am struggling to reset them as they changed all my information. I have been unable to receive the verification codes to reset my three accounts that I have held for three years. My personal details, including my real cellphone number and personal email, have been altered. The business account is under the name EDEN TRANSIT ENTERPRISES in Marietta, GA, but it displays as EDEN TRANSPORTATION JESUS GIRL with a picture of a white semi-truck. The individual has even removed me from the admin dashboard. Moreover, my personal account, named MIA MIA with a photo of my husband and me with my son playing football, has also been compromised. Despite numerous attempts, I have not been successful in regaining control. I have been contacting customer service for months now, but the imposter seems to have replaced all my information with theirs.

Good afternoon, my name on Facebook is Debby S. I am advertising a room for rent but Facebook didn't have a specific category for rooms, so I listed it under "Apartment" with a clear description that it's a room and not a 2-bedroom apartment for $[redacted] a month. A person named Marty accused me of being a scammer because I didn't include utilities in the price. Our conversation went like this: Marty: "Put the full amount you're asking! Scammer!" Debby: "Facebook didn't offer a room option, sorry." Marty: "The full amount is $[redacted] a month for a ROOM, plus utilities you conveniently added afterwards." Debby: "I'm not a scammer, just trying to clarify the details." Marty: "You're a scammer clown, I reported you." I felt offended by Marty's behavior and asked for advice on how to handle this situation without my account being blocked. Thank you. - Debby

I tried reaching out to a person named Sandra on Messenger for a grant, but she has taken over my Messenger and Facebook accounts. My name is Mia Newell, and I reside in Marietta, GA. Sandra is using my accounts to scam money from others. I hope that action can be taken to stop her from exploiting my accounts. It is distressing because there is now someone trying to press charges against me. My contact number is [redacted]. My husband's name is Gordon, and we live on Cedar Grove Drive. Sandra, who is of Spanish descent, has put a two-step verification on my accounts, requesting a code generator. I am an American with a trucking business named Eden Transportation/Eden Transit Enterprises Inc. in Marietta, GA. Please help me address this issue promptly. My personal email is [redacted] The email addresses associated with my accounts are [redacted] or [redacted] The page she is using is named SULEIDY ZcZc.

Hello Facebook, My name is Daniel Sindani, and I am 21 years old. I have something to inform you about: On the 12th of January, [redacted] (on my birthday), my Instagram account (@danielsindani) was unfortunately suspended unjustly. I will show you the picture of my account. There must be a misunderstanding as the algorithm seemed to have taken action against me mistakenly. I will explain the next steps in a video and would appreciate your help in unlocking my account @danielsindani as I have many plans (business-related). Instagram is truly my favorite social media platform, and I follow all the rules you have set:-) Nevertheless, I wish you a wonderful day and thank you from the bottom of my heart for getting in touch. Best regards, Daniel Sindani

Hello, My Facebook account has been hacked. I have spent at least 15 hours in the last few weeks and months trying to figure out how to contact Facebook, but without success. I have tried every possible solution I could find online to recover my account, despite being knowledgeable in digital matters. I have attempted some solutions for the 20th time with no luck. Without support, I have no chance of getting my account back. Do I really need to involve a law firm? The email address linked to my Facebook account is not mine, and I have no other way to recover the account. Additionally, I have been logged out from all devices, as you can imagine. Best regards, Benedikt Maurer

I am concerned because my 12-year-old daughter's friend took a profile photo of me and my daughter from my private Facebook without permission. My daughter told me that her friend posted the photo on other social media platforms. This friend is underage and I did not add her on Facebook for that reason. I added her mother as a friend and already warned her about the situation, but it happened again. My 11-year-old daughter does not have any social media accounts for safety reasons.

Hello, I have been facing issues for the past few days. Every time I try to send a report form from my email [redacted] (phone number: +[redacted]95), I receive an error message stating, "We could not send you information log in to your account to return back to Facebook." My Facebook account was hacked, and the person who accessed it posted inappropriate images. I have tried to rectify the situation by changing my password and reverting the phone number to mine, but my Facebook and Instagram accounts remain suspended. This has also affected my business Instagram account, where unauthorized ads were placed and charged to my bank account. I have all necessary documents to prove my identity and the unauthorized access. Any assistance would be greatly appreciated. Thank you.

Dear Support Team, I have been facing a challenging issue recently. Whenever I attempt to send my reports via email, I receive an error message stating, "We could not send your information; log in to your account to return back to Facebook." I believe my account was hacked, as someone posted images that may have violated security rules. I swiftly changed my password and phone number, but my Facebook account remains suspended. Consequently, my connected Instagram account, including my business account where I run ads, is also suspended. The issue has extended to other connected social networks as well. I have various documents to verify my identity and actions taken, including photos, ID, driving license, and approved documents by Facebook. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your help. Best regards,

About 30 days ago, I woke up without my glasses and accidentally changed my Year of Birth in my Rob Rum account. Now I'm locked out because it claims I'm too young at 52! I've tried everything to correct it with no success. I even sent my credit card as proof of identity with no response. I would appreciate help to resolve this issue and access my Rob Rum account again. Thank you in advance. You can contact me at [redacted] Thanks, Rob.

My Facebook account was hacked last Thursday by someone from Romania. The hacker was able to add their email and phone number to my account, remove mine, and reset my password. I managed to regain access by re-associating my email using Facebook's identification tools. When attempting to reset my password, a 6-digit code and reset link were sent to both my emails and the hacker's defunct mail.com address. Despite receiving the codes, none of them worked, and Facebook blocked me after several unsuccessful attempts. I then tried to recover my password using my phone, inadvertently creating a new account linked to my deleted Gmail address. My friends confirmed I disappeared from their lists, and I am unable to find my profile through Facebook search, yet I still receive notifications.

My Facebook account was hacked last Thursday by someone from Romania. The hacker added their email and phone number, removed my email, and reset the password. I managed to regain access by re-associating my email using Facebook's ID document and video identification functions. However, when trying to reset the password, I receive two different codes - one to my email and one to the hacker's now inactive email. Despite this, none of the codes work when I try to reset the password. Facebook then restricts my attempts due to too many failed tries. Additionally, I unintentionally created a new account associated with my Gmail when trying to recover my password on my phone. My friends confirmed I vanished from their friend list, but I still receive notifications from some of them. I'm seeking a valid reset password code from Facebook to resolve this issue.

Approximately thirty days ago, I woke up without my glasses and accidentally changed my Year Of Birth. This led to my Rob Rum account being blocked as they claimed I was too young at fifty-two. I've tried everything to resolve the issue on my end with no luck. I even provided my C.C. as proof of identity but received no response. I kindly ask for assistance in fixing this matter to regain access to my Rob Rum User Name Account. Your help in correcting the issue on Facebook's side to make my account fully functional again would be greatly appreciated. Please adjust my Birth Year back to Nineteen Seventy, reset my password, and ensure my Rob Rum Account is functional so I can log in. Thank you in advance for your help. If needed, you can reach me at [redacted] Thank you, Rob.

Recently, my computer crashed, and I lost my shortcut to access my account. My email address was changed from [redacted] to [redacted] due to Excite's sale to Bluetie, making it impossible for me to reset my password. I created a new account unknowingly violating Facebook's policies, and now they are threatening to ban me permanently. I am 71 years old and not very tech-savvy, but I have [redacted] friends I don't want to lose touch with. My Facebook account under Kurt Huntington in Cleveland, NC, is facing issues, while my newly created account under Kurt D Huntington shares the same address and information. I urge Facebook to understand that I had no malicious intent. For assistance, please reach me at my home phone [redacted] to explain further.

My Facebook account was locked four days ago due to unauthorized access. The email I used before is no longer accessible, and I can't retrieve the code to unlock it. I tried using my phone number for verification, but despite receiving the code, I couldn't proceed. After multiple attempts, my number got blocked from receiving more codes. I urgently need help to unlock my FB account as I have no way to access the email linked to it.

Hello, I am experiencing issues with accessing my account named "Samayone Diop" on your platform. The reason given for blocking my account is due to unusual activity, yet I am the only one who has been accessing it. Even when trying to connect from a known device, I'm unable to access my account. I kindly request that you restore my access to my data and account, as the security measures of sending a code via email or SMS have not been successful in helping me regain entry. Best regards.

After my original Facebook account was hacked twice, resulting in unauthorized access and changes, I tried to create a new account. Unfortunately, I got suspended during the process. When I attempted to resolve the issue, I was prompted to verify my identity via cell phone, but I couldn't due to my disabled cell service. All I want is to successfully create a new account. Here are the details of the unauthorized activities on my original account: - Password reset on Saturday, February 11, [redacted], from Iwaya, Nigeria, using an iPhone 13 Pro Max with iOS. - Password reset on Sunday, February 12, [redacted], from Iwaya, Nigeria, using an iPhone 12 Pro Max with iOS. - Unauthorized login attempt on Sunday, February 12, [redacted], at 2:37 AM, from an unknown device. - Addition of the email address [redacted] to my account on Sunday, February 12, [redacted], from Iwaya, Nigeria, using an iPhone 13 Pro Max with iOS. - Change of my primary email address or phone number from [redacted] to [redacted] on Sunday, February 12, [redacted], at 2:53 AM.

I posted a house rental listing on a marketplace in Michigan, but I didn't have a chance to respond to all inquiries before being told I didn't meet the platform's standards for posting. I'm new to using this marketplace and I'm unsure exactly what I did wrong. I provided my contact information for the listing and directed inquiries to contact another person who was the landlord. I believe this might not comply with the standards, as I am not the one seeking tenants for the rental property. I realize now that I didn't fully understand the rules and requirements. I want to correct my mistake and follow the standards correctly if I have the chance to use the platform again for buying or selling. I am eager to know what went wrong with my listing and address any issues to have another review. I would appreciate it if someone could contact me via email to explain the error and guide me on how to rectify it. Thank you.