Facebook Customer Service Issues

I am requesting an appeal as I do not understand why I was deactivated from Facebook. I do not post porn, political, or offensive content. If any such content appears on my page, I promptly delete it. I am unsure of the reason for my deactivation and would like to appeal this decision. Facebook is my main way of staying in touch with family and friends. I think I was unfairly locked out of my account due to being hacked. My bank, Microsoft, and OneDrive were all compromised. Despite trying to create a new account, it was also deleted. I kindly request the restoration of my Norma Carveiro page. Thank you for your consideration. Sincerely, Norma Carveiro

Elvira Menne Heinrich-Witte-Straße 36 [redacted] Ostercappeln email: [redacted] November 18, [redacted] Via Email: Facebook.com Subject: Request for Reaccess to Elvira's Home-Beauty-Lounge@menne77 Page Dear Sir or Madam, I created the above-mentioned page in September [redacted] but have since lost access to my previous email account and also no longer have the PIN that was used at the time. I have tried using your Identify solutions to regain control of the mentioned page but was unsuccessful as I no longer have access to the emergency email address entered at that time, and despite providing the correct phone number, I am not receiving an update code via SMS. I have noticed that other users are leaving inappropriate comments on the page, which I wish to remove. Therefore, as I have a genuine interest in deleting these comments, I kindly request that you review the situation and provide me with access details via email or post so I can regain access to my mentioned page. I am available for any further questions. Yours sincerely, Elvira Menne

Hello, I am reaching out to you because these two accounts belong to me. Berger Louise, [redacted], is my work contact account. Mamina Nanye, [redacted], is the one I use daily for poems, games, and family communication. I have never engaged in any illegal activities on Facebook, always being polite and in line with the community standards. My last post was a tribute to my deceased father, showing the war memorial from [redacted] where I had his little sister Berger Louise's name inscribed. It means a lot to me to keep my Facebook page. I have had my Facebook account for many years, sharing poems for my late mother, now for my late father, as well as poems for my grandchildren, videos, and photos. I strongly believe that my account has been hacked, as I have never received any notifications before, except for someone attempting to log into my account, which resulted in me changing my password multiple times. Hoping for a positive response. Kind regards

I recently fell victim to a scam where the perpetrator gained access to my account, changed my password, and switched the associated emails. Now they are attempting to use my account to target someone I know. I want to make it clear that I am not involved in this and have tried reporting the situation with no success. It's distressing to see how difficult it is to resolve this matter when it was so easy for them to manipulate. I am heartbroken over losing connections with friends who have since passed away. It's disheartening that platforms like Facebook allow these actions without providing adequate support or guidance on how to address these issues.

Hello, On November 4th, I received an email from [redacted] informing me that my Facebook account (Selecta.BobFigurante) was compromised at 3:36pm (UTC+07) in Paris, France. The hacker added the email [redacted] and removed my email ([redacted]) and phone number (+[redacted] [redacted] [redacted] [redacted]), hindering my ability to recover my account. I reside in Portugal, where I have lived my whole life and haven't been to France in over five years. I've worked as an artist and cultural promoter in Portugal for over 30 years. I have nearly 5,[redacted] friends, family, artists, and followers on Facebook who can vouch for my identity. I've attempted to regain access by creating a new profile and following Facebook's instructions, but to no avail. I've tried reaching out to Facebook by phone and through the provided emails without success. Despite sending copies of my identification documents, I still can't recover my account. How can I regain access to my Facebook account? Thank you, Mário L.

Dear Support Team, We are YOYI STATION CO., LTD based in Thailand, focused on developing an online order management system for e-commerce platforms utilizing FB live video. Users can place orders by using specific keywords in the live video comments. Currently, we are facing an issue where our system can capture live comments but not the senders' information like usernames and IDs. To resolve this, we need permission to review the graphics API document for private computation access and business management platform asset user data access rights. We initially applied for permission on Nov 08, [redacted], but have not received any updates even after resubmitting the application. The platform usually takes 3-5 days for authority review, but the delay of over 2 months is impacting FB live sellers' businesses and delaying our system launch. We kindly request your professional assistance with this authorization matter. We eagerly await your response and support. Should you be willing to assist, please reach out to us using the following details: App ID: [redacted][redacted] App name: wshare Email: [redacted] Contact number: [+66 [redacted]] Best Regards, Jeremy Liang

Someone has accessed my account, please return my account. I am sharing the manager's phone number here. I request you. My father will be very upset. Mobile number: +91 90[redacted]5 My name: [redacted] If you need any documents, please call me, and I will provide them. Please return my ID; my Free Fire account worth 20,[redacted] is linked to it. Please, please return my ID. I had topped up 20,[redacted] in my ID. If you need a license or anything, my father's ID is there, but I used it on my number. Please, return it.

My Facebook account was hacked, leading to inappropriate posts on my page. Facebook disabled my account despite my innocence. I have since changed my password and added 2-step verification. With thousands of followers for my business, this situation is causing significant financial losses. Running my business on Facebook means losing all posts and pages due to the hack. I am unfairly penalized while the hackers are unpunished, clearly acknowledged by Facebook in their email about the hack. Despite multiple review requests, no resolution has been provided. I urgently need assistance with this matter.

Dear Facebook Customer Service, I am writing to inform you that my Facebook page was disabled yesterday without a clear explanation. It requested confidential information such as my identification card with a photo, personal details, and phone number, which seemed like a suspicious attempt to access my data. When trying to log out, the page behaved oddly. I kindly ask for your assistance in restoring my Facebook page as it contains important personal content like family photos and information. My name on Facebook is Gerry Alexander Fora. I await your prompt and kind response. Regards, Gerry Alexander Fora

Last week, I discovered that my email account associated with my Facebook has been removed. I received a notice from Facebook's security team in that email, but I didn't see it in time. Unfortunately, someone has managed to change both my email and password. Despite my attempts to recover my account through Facebook's procedures, I have had no success. I submitted my original email linked to the account to Facebook, and they mentioned sending a final step to recover my account to that email address, but I haven't received it after checking multiple times. I really need help to regain access to my account, as it is very important to me. I don't want to lose it to an unauthorized person.

Hello, Regrettably, on September 11, [redacted], my Facebook account [redacted] got hacked, the password was changed, and then it was blocked or deactivated. I promptly followed all the recommended steps outlined in your recent emails. Despite having an appointment, our Facebook ad manager specialist failed to call. We have invested over €10,[redacted] on Facebook ads and would like to continue our successful partnership. However, not having access to the Ad Manager is hindering us significantly. Currently, the business Instagram account @vintagejacketz and the linked Facebook account are blocked, causing us to lose income. It seems a hacker attempted illegal activities, including unauthorized transactions. Two-factor authentication was in place. I am seeking guidance on how to restore our business operations. Any assistance you can provide would be greatly appreciated. I still have access to my email address and mobile number. Best regards, Tobias H. Vintagejacketz

I'm experiencing difficulty recovering my Facebook account. I recently switched phones, leaving me unable to log in to Facebook or Instagram. My Facebook name is Nat Bak, a short version of my real name Nathan Bakadibamba. Despite sending my ID multiple times, I've been informed of missing details. To prove ownership, I used to post about games like Rules of Survival on my account. I'm seeking help to disable two-factor authentication so I can access my account. My email is [redacted] Repeated attempts to regain access have been unsuccessful, and I'm eager to reconnect with my contacts. Thank you for your assistance with this matter.

I have been trying everything to get Facebook to send confirmation codes so my wife can log in. I reset my wife's Facebook password, deleted and reinstalled the Facebook app on her iPhone, restarted her phone, tried to log in and get a verification code through my account, sent a picture of her driver's license to Facebook, and texted "On" and "Fb" to [redacted], but she still does not receive the verification code. This issue began when we upgraded to the Verizon iPhone 14 Pro Max.

My Facebook account was hacked in [redacted], and I have been unable to regain access since then. The hacker made significant changes to my profile, making recovery challenging. I have managed to reclaim most of my account except for a login code obstacle. Unfortunately, I no longer have access to the associated phone number. Additionally, as a transgender individual, the name on my ID doesn't match the one on the account, but Facebook should be able to verify my identity through historical records. I am primarily concerned about retrieving the pictures on my account, especially those of my late father who passed away in July [redacted] from 9/11-related cancer. If anyone has tips on how to recover photos from a disabled Facebook account, it would be greatly appreciated.

Dear Sir, I wanted to bring to your attention that my account, under the name Anand Raj Roy, has been disabled by your community guidelines. I am confident that I have not violated any of your rules and I hold your guidelines in high regard. I believe there might have been a mistake, so I kindly request a review of my account at your earliest convenience. It's important to me because I have linked my account to other social media platforms like PUBG Mobile and Instagram, as well as many apps from the PlayStore. I have always made it a point to adhere to all the rules and regulations set forth by your platform, yet my account remains disabled. I would greatly appreciate it if you could expedite the review process of my account and consider updating your reporting system. Thank you for your understanding and assistance. Sincerely, Anand Raj Roy Date of Birth: 30/08/[redacted] Linked Phone Number: [redacted]

Dear Sir, My account, under the name Anand Raj Roy, has been disabled by the community. I am certain that I have not violated any rules and regulations. I highly respect you and comply with the community guidelines. I believe there has been a mistake. I kindly request you to reconsider and reactivate my Facebook account promptly. This is urgent as my account is linked to various social media platforms such as PUBG Mobile and Instagram, along with several apps downloaded from the PlayStore. I have always followed your rules diligently, and I am puzzled by the sudden disabling of my account. I urge you to review my account swiftly and enhance your reporting system for accuracy. Thank you for your assistance. Account Name: Anand Raj Roy Date of Birth: 30/08/[redacted] Linked Phone Number: [redacted]

Hello, I would like to understand why I am unable to access my Facebook account. I only created it to open a page for disabled individuals in Algeria and have not done anything wrong to warrant my account being temporarily suspended. Despite being active on the page, I do not require the account for anything other than the original purpose I stated. I would appreciate more information on this matter and advice on how to prevent it from happening again. When I attempted to contest the decision, I received a message stating, "Sorry, this content isn't available right now," leaving me with no further action but to await a resolution. It is important to me as I have informed many individuals about this page. Additionally, I want to mention that this has occurred before, requiring me to provide my phone number to regain access. Thank you for your assistance. Best regards.

I'm currently unable to access my account due to an identity verification process that I initiated without fully understanding. After posting on Facebook, I encountered a prompt related to my post from last year. When given the options to disagree or proceed with identity verification, I chose the latter, which has now resulted in me being locked out of my account. Despite receiving a code to reset my password, I have been unsuccessful in resetting it after multiple attempts. I even tried reaching out via phone, though unfortunately, the assistance provided was not sufficient. I can confirm that it was indeed me attempting to access my account, and no one else has access besides myself. I kindly request assistance in unlocking my account.

My account, Dulcy Anne H., has been compromised by at least two individuals who created fraudulent businesses on Facebook using my information. Despite reporting the issue, one of the businesses, IT Tax in MetaBusiness Suite, claimed I engaged in unethical activities. The hackers have also infiltrated the Facebook Marketplace under my name. I managed to delete my account, but I suspect they will try to reactivate it. Both my computers and cell phones were compromised, leading to fraudulent activities. I urgently need my Facebook account permanently deleted to prevent further misuse. Additionally, my husband's account, Michel H., was also exploited in a similar manner. The accounts need to be shut down to prevent ongoing identity theft and fraud. I have reported the incident to the RCMP for assistance. It's crucial to alert MetaBusiness Suite about the fraudulent tax business under our names. We are struggling to get help from Facebook to resolve this issue.

I'm reaching out for assistance regarding two Facebook accounts that were compromised due to identity theft and fraud. Our profiles, Dulcy Anne Huard and Michel Huard, have been taken over by perpetrators who are using our information to conduct fraudulent business activities on Facebook. These criminals have created additional profiles under our names, emails, and phone numbers without our consent, leading to unauthorized businesses being operated through our accounts. Despite numerous attempts to contact Facebook for help, we have been unsuccessful in resolving this issue. My husband has been locked out of his account, preventing him from deleting the fraudulent pages associated with his profile. I managed to delete mine, but I fear they will be reinstated by the perpetrators. The fraudulent activities conducted using our identities and personal information have been detailed in a previous message to you. Our friends have also tried to alert Facebook to no avail. It seems impossible to get Facebook to understand the severity of the situation as they prompt users to confirm if the compromised pages are theirs, which they were until taken over. The perpetrators are still using our profiles for illicit activities, and we are at a loss for how to stop them.