Facebook Customer Service Issues

On October 9, [redacted], I received an email indicating that my primary account email had been changed from [redacted] to [redacted], apparently by a hacker. The email also mentions a phone number with a status of pending, originating from Nigeria. Despite having my phone number and verification code for access, I am unable to revert the changes as the hacker altered my current password. Although I have responded to multiple email notifications about this, I only receive automated replies from Facebook. Fortunately, Facebook seems to have my accurate information on record as indicated by the "Wasn't Me" button I clicked in response to their alert. At this point, I simply want to regain control of my account by reverting the email back to [redacted] and obtaining a reset code for my password. I am based in Oklahoma, not Nigeria. - Barbara A. Z.

Hello Facebook Team, I am a genuine user of this account, and your security system mistakenly disabled my personal Facebook account. I believe I have provided enough identification to reopen my account, which was disabled due to a violation of Facebook's community standards. I hope you consider my appeal and reinstate my Facebook account promptly. Thank you. If you need more information, please refer to the Help Centre. My account was disabled on 24 Sep [redacted]. If you believe this was an error, you can provide additional details via the Help Centre within 30 days of the disablement. After this period, the account will be permanently disabled, and no further review will be possible. For account recovery, you can download your account information or visit the Help Centre. If you are not Suraj, you can log in here. If you have any questions, you can check our FAQ page for assistance.

This is my third email to Facebook in two days, and unfortunately, my account has been disabled now due to a violation of community rules. I previously reached out regarding this issue, and despite that, my account has been disabled. I was recently contacted by a friend who I believe is behind this, and I have filed a complaint against her through Messenger due to threats she made about taking away my Facebook and email accounts. I have attached all the messages containing these threats. I only interacted with her because she made donations to the homeless I assist, so I did not anticipate any threats from her. Additionally, I have reported her activities to Cash App as she seems to be involved in scamming people through the platform, taking money without permission. I have been trying to contact Facebook to resolve this, but have been unsuccessful in reaching out. It seems my contact details associated with my account have been altered by changing one number. I have changed my username to protect my privacy from the homeless people I help. The threats I received through Messenger requesting money for my passwords have been documented with screenshots. My Facebook account primarily consists of photos of my kids who are 18 years old. I have also informed Cash App about this issue. Furthermore, I am unable to access the email linked to my Facebook account.

Hello, I recently discovered that my Facebook account was compromised by my friends. In a state of panic, I deleted all my accounts on both my laptop and cell phone. I attempted to create a new account but was informed that I cannot use my old email address. Is there a way to recover and reactivate my old account with all its information and photos? I am not very tech-savvy and struggle when things go wrong. I have been using this email address for a long time, and changing it now would be very confusing for me. My email is [redacted], and my name is Lorelei Topnik from 46 Costello Drive, Winnipeg, Manitoba, Canada. Can you please guide me on how to reset my old Facebook account? I was supposed to receive a code via email but never did. Any assistance would be greatly appreciated. Thank you in advance. Lorelei Topnik

I have noticed that my friends section on my profile page has been filled with spam entries containing offensive messages from unfamiliar people. Strangely, when I click on "see all friends," my genuine list of friends appears as usual. Even after changing my password, the spam content persists. The copied spam text below my friends list is quite alarming.

Hello, I have been a Facebook user since [redacted], initially signing up with a University email address. After graduating, I switched to an email linked to a personal domain I owned. Later on, I added a gmail.com address when Facebook provided the option to link it. Unfortunately, I let the personal domain email expire. Despite my attempts to remove it, I couldn't as I needed access to it. It seems someone acquired the domain and used it to compromise my account, turning it into a scam/phishing scheme which led to its disablement. I tried using the recovery tools, but the reset emails were going to both addresses, allowing someone to reset my password before I could. Now, I am locked out of 17+ years worth of memories, friends, conversations, pictures, videos, and history. I own all Oculus quest devices with numerous purchased games and videos. I would appreciate any assistance in this matter. Thank you, Benjamin

I need assistance accessing my original Facebook Account named Bob Liza. The account was recently unsuspended, but I can't reset my password as I don't recognize the displayed email address or phone number. Could you provide me with a temporary password so I can regain access? This account holds important saved data and contacts for me. I've lost access to Messenger and my friends list. Thank you for your help. Robert Gould [redacted] [redacted] Hello, I'm Robert Gould. My Facebook Account got suspended unexpectedly, and I'm unsure why. I have never violated any guidelines. Recently, my devices were compromised, and I've been working to secure them. I heavily rely on Facebook and Messenger to stay in touch with family and friends. I seek your assistance in restoring my accounts to recover communication and gaming data. Please help me as I value and adhere to Facebook's standards. Thank you. Sincerely, Robert Gould [redacted] Or [redacted]

I woke up to find out that my Gmail account was hacked and as a result, my Facebook and Instagram accounts were suspended. After securing my Gmail account, I reached out to Google support to verify the hack. However, dealing with Facebook has been a nightmare. They suspended my account for 30 days without providing an opportunity to explain the situation. Instead, they only requested identification and offer little hope of reviewing my account. This situation feels unfair as I am being penalized for something that was out of my control. Having had a problem-free Facebook experience for over 30 years makes this even more frustrating. It's frustrating not being able to speak to a real person and having to rely on a slim chance of resolution. Feeling extremely frustrated by the lack of support from Facebook.

Hello team, I recently created a business account on Facebook and Instagram that are linked. Accidentally, I changed the birthdate on the account to October 8, [redacted]. As a result, my account got blocked and requested ID verification. I uploaded copies of my passport, visa, driver's license, and Hong Kong ID card, but I still can't access my account. The system indicates I may not be old enough to own an account, but I am actually 25, born in [redacted]. I hope for assistance in appealing this decision and restoring my account. My Instagram accounts are crucial for my business. As a new business owner, Instagram is vital for communicating with customers. It's my primary means of contact, and I don't want to disappoint customers, as it could result in significant losses. I have also requested data download as an account holder through the provided form. Thank you for your prompt attention and assistance. Instagram ID: felix__french Email: [redacted] Phone: +[redacted]7 Another affected account: Instagram ID: felix__1231 Email: [redacted] Phone: +[redacted]7 Sincerely, Ka Chun (Felix) N.

I received a file with my personal information, like friends and followers, from Facebook, but I cannot download it. The file may have details of my Facebook Messenger contacts and general account information. After my temporary account suspension, I lost all my friends and app data. My original account was named Bob Liza, but it did not restore as before. I am now starting anew and missing all my contacts. Additionally, I lost my progress in the Golden Casino app, including 50 billion points earned over a year. Is there a way to recover these contacts and app data for my new account at [redacted]? Thank you for your assistance. - Robert G.

Hello, I contacted you this morning via Messenger concerning my Facebook account ([redacted]). I suspected a hack as I received two strange emails today mentioning a new person joining Myokraft in Business Manager. Now, about 3 hours later, my account, and therefore access to my company account (www.facebook.de/myokraftkevelaer), is entirely blocked. Logging into Facebook, I receive the message: "Nick, you have objected to this decision" On October 12, [redacted] Here we inform you of the result Other Facebook users cannot see your account, and you cannot use it. Your employee mentioned investigating internally. Since I can no longer access Messenger, I am reaching out via email. I would appreciate a prompt resolution to this issue. Thank you in advance. Best regards, Nick Bol

After resetting my phone last week, I've been unable to access my Facebook account, even with the correct login details, due to the 2FA code not being received. Despite uploading my passport scan and trying to repeat the process, I keep getting an error message. It's been a week, and there has been no improvement. I am only logged in on Instagram but cannot figure out how to use that to access my Facebook. Any assistance would be appreciated.

Dear Facebook Team, I recently found out that my account is locked due to suspicious activity. Despite submitting all the necessary government documents to confirm my identity, the account remains inaccessible. I kindly request the option to receive a code via email or phone to unlock my account promptly. Your assistance in resolving this matter would be greatly appreciated. Thank you, IK Khan

In January this year, my husband and I noticed that we were both removed as admins of our business page that we had for over 14 years. Our employee at the time only had "editor" status, and she couldn't add us back as admins or make any changes. Since she left, we are unable to post on our business page. We are unsure how or why this occurred, as the page was never restricted. We need assistance to regain admin access to our business page.

Hello Facebook Team, My Facebook account is currently locked, and I've been facing issues with the "Confirm Your Identity" process. I have submitted all the necessary government proofs as per your requirements, but unfortunately, I am still unable to unlock my account. I kindly request the option to receive a code via email or phone to facilitate the unlocking of my account. Your prompt assistance in this matter would be greatly appreciated. Thank you! Account details: Name: Locked Date of Lock: [redacted] Date of Birth: 15.1.[redacted]

My personal Facebook account, Business Manager, Instagram account, Facebook business pages, charity page, and all groups I own have been suspended for an alleged breach of the community standards policy. According to Facebook's screen message, I have supposedly posted sexual images of children, which is untrue. Furthermore, Facebook tried to deduct nearly £[redacted] from my bank account after suspending my account, and I have not run any ads, leaving me puzzled about the charge. Despite sending numerous emails, reports, and messages on LinkedIn and Twitter, I haven't received a satisfactory response after reaching out over 20 times. My distress and frustration are overwhelming. Having dedicated six years to building my reputation and charity on Facebook, I am devastated to see it crumble in a matter of weeks. The credibility I worked hard to establish is at risk, and our charitable work for animals is suffering. Unfortunately, the lack of human support at Facebook makes it challenging to seek assistance and communicate with my followers about the situation.

I need help. My Facebook account has been hacked, and the hacker is sending financial assistance requests to my friends. I've tried to recover it, but my email [redacted] seems to be unlinked, and my cell number can't be verified. The hacker called Facebook, as seen in an email from Pissed Consumer. Please disable all chats through my Messenger to friends and clear any messages from today. Attached is an email about the call made to Facebook. Thank you, Belinda

Dear Sir, My account, registered under the name [redacted], has been disabled due to Facebook's regulations. I respect you and your community guidelines. I believe there may have been a mistake. Kindly review my account and reactivate it as soon as possible, as I have linked it to other social media platforms and money apps. I followed all the rules diligently, yet my account was disabled. Please expedite the review process of my account and update your reporting system. Your prompt action is greatly appreciated as it is urgent for me to regain access. Thank you, Vishal Ahir Phone: [redacted] Email: [redacted]

Dear Customer Service, I would like to kindly request a review of my disabled Facebook account, as I believe there may have been an error. It is crucial for me to have access to my account because it is linked to other platforms such as PUBG Mobile and Instagram, as well as various money apps downloaded from the Play Store. Despite my efforts to adhere to all rules and guidelines, my account was disabled. I urge you to please reconsider and reactivate my account promptly. I appreciate your attention to this matter. Thank you for your assistance. Best regards, Vishal Ahir

Hello everyone, today (October 10th), I discovered that Instagram and Facebook have been blocked. I need your help urgently as there seems to be a huge mistake. My entire life is connected to my page. Can someone please explain what is happening? Could someone have reported my page or posted inappropriate content involving children? I haven't posted any such content. My most recent upload was a group of photos featuring a clay scissor sculpture in a box, nothing inappropriate. This situation feels like a serious accusation and lie. I need assistance to identify the issue. If someone has misused my account, please provide me with the details so I can report it to the police. This is truly shocking. Please address this matter promptly and with real people rather than relying solely on algorithms. Thank you for your help. Davide Messtoo, MESS2, MESStooTHEoutsider. P.S. I have also attached my ID to the Facebook form multiple times.