Facebook Customer Service Issues

I have reported 3 fake pages pretending to be my friend multiple times, but Facebook has not removed them. Despite confirming with my friend that he did not create these pages, they continue to exist. I recently received a friend request from one of these fake pages, which I promptly reported and blocked. If a human can assist me, I am willing to provide details about my friend's authentic profile and the fake ones. These impostor pages are causing problems for my friend's actual friends and urgently need to be removed. Please contact me via email if you can assist with this issue.

Vikash, I received your disagreement about the decision made on May 2, [redacted]. Typically, it takes a bit over a day for us to assess the information provided. Currently, your Facebook account is not visible to others, and you are unable to use it. Our team will conduct another review of your account. Please note that we have limited staff available for reviews due to the COVID-19 pandemic, which may affect the processing time. In case your account complies with our Community Standards, you will regain access to Facebook. However, if it is found that your account violates these standards, it will be permanently deactivated, and further disagreements will not be considered.

Hi Kavish, on May 3, [redacted], you received a decision that your account is not visible on Facebook and is currently disabled. Our review process usually takes just over a day to complete. Due to the COVID-19 pandemic, we have limited staff available for reviews, which may cause some delays. We will revisit your posts and comments to ensure they align with our Community Standards. If we determine that your content complies, we will reinstate your account. However, if your posts are found to violate our standards, your account will be permanently disabled. For more information on our Community Standards, please visit our website. Thank you.

Kavish, you recently received a decision from Facebook regarding your account. It typically takes a little over a day for them to review your information. Your account is currently not visible to others and you cannot use it. Due to the impact of the COVID-19 pandemic, Facebook has limited personnel available for review, so not all accounts may be reviewed. Facebook will reevaluate your posts and comments. If they comply with Community Standards, they will be reinstated, and you can access your account again. However, if your posts or comments do not meet the standards, your account will be permanently disabled without an option to challenge it. For more information about Community Standards, you can visit the Facebook website. Remember to log out of Kavish Mundeshwar's account for now.

My Facebook account, Daniel Borges', was hacked a month ago. Despite contacting support, nothing has been done even after my friends reported it as stolen. I've noticed the account is still active and has my photos. I'm extremely upset as I've lost 15 years of memories and someone else is using it for unknown purposes. I want to resolve this issue but don't know who to contact for help. I've already provided my ID to Facebook to prove ownership, but no action has been taken. I feel lost and don't know where to turn to fix this problem.

I wanted to inform you that my Facebook account has been accessed by someone who changed the email and password, leaving me unable to log in. The notification from Facebook indicated it was accessed from Queensland, Australia, at 6:59 BDT (GMT 6+), which is impossible as I am in Bangladesh. My original email for the account is [redacted], which I did not change. My devices are OnePlus 8 and Dell Vostro [redacted], which I use for Facebook. I have already sent an email from [redacted], attaching my National ID card and Passport details. Here are my personal details: Name: Chowdhury MD. Nahian Date of Birth: 12th December, [redacted] Current student of BBA at Army Institute of Business Administration Current positions: Apprentice at Bongo BD and Student Mentor at Shikho Tech Bangladesh Limited Contact Number: +[redacted][redacted] Primary Email: [redacted] Facebook Email: [redacted] Account created: Around November [redacted] Please assist me promptly, as my account holds sensitive information vital to me. I eagerly await your response. Best regards, Chowdhury MD Nahian

Hello Sumon, I wanted to inform you that there was a disagreement regarding your Facebook account on May 9, [redacted]. We typically require a day to review the information provided. As of now, your account is not accessible to others on Facebook, and you are unable to utilize it. Our next step is to conduct another assessment of your account. If we ascertain that your account adheres to our Community Standards, you will regain access to Facebook. However, if we determine that your account does not comply with our guidelines, it will be deactivated permanently, and you will not have the option to appeal the decision.

I received a notification on Saturday morning that my Facebook account (Daniele Sfenopo) was deactivated. I am requesting the reactivation of my profile as I have not engaged in any suspicious behavior. It's been weeks since I last posted anything on my account. I would appreciate a prompt response as I follow important pages and groups through my account. Thank you for your attention to this matter. Sincerely, Daniele Sfenopo.

Pramod Kumar, you have contested the decision. Typically, it takes a little over a day for us to assess your information. Currently, your Facebook account is not visible to others, and you are unable to use it. Next, we will reexamine your posts and comments. Please understand that there are fewer reviewers available due to the COVID-19 pandemic. Consequently, we may not be able to review all accounts. If we determine that your posts or comments adhere to our Community Standards, we will reinstate them, allowing you to access Facebook once more. However, if we conclude that your posts or comments violate our Community Standards, your account will be permanently deactivated, and further appeals will not be possible.

I have been dedicated to my Starmaker account for six years, putting in countless hours to become a verified singer with over 100k followers. Unfortunately, I can no longer access my account. Starmaker responded to my report by advising me to contact Facebook regarding the login problem. I am sincerely requesting assistance in resolving this issue promptly. Losing access to my Starmaker account, where I have invested so much hard work, is deeply troubling to me. Your help in resolving this matter would be greatly appreciated. Thank you in advance.

Hello. I believe that my Facebook account has been compromised. Yesterday, while I was away, I received several account reset emails and a password reset notification, which I did not request. Unfortunately, my account got suspended for reasons unknown to me. I tried to appeal the suspension but ended up being permanently locked out of my account. I managed to change the password via my mobile phone for verification, but I noticed that the reset requests originated from a different location and IP address during a time when I was driving, making it clear that I did not make those requests. My Facebook user ID is [redacted] I'm hoping for some assistance to resolve this issue promptly.

Hello, I am seeking assistance with my Facebook account that has been compromised. When attempting to log in, I am receiving an error message indicating that my password is incorrect. Additionally, the hacker has changed the associated phone number and email address. I am submitting my identification for verification in order to confirm that I am the rightful owner of this account. Your prompt attention to this matter is greatly appreciated. Account link: [redacted] Account Name: ᎶᎧᎮᏗᏝ ᎷᏗᏂᏗᏖᎧ Proof Phone Number: [redacted]

The business pages I manage are not loading properly on any device. I have tried clearing the cache and search history, restarting the devices, and removing and re-adding Facebook, but the issue persists. My personal page functions correctly, but the business pages only load the top part and then stop displaying anything below the top picture and information. The business pages are Facebook.com/pennyfundforcats and Facebook.com/stayonthestrip. I currently have two pending ads, and I am concerned because the review process is taking longer than usual, approximately 16 hours. Additionally, I am experiencing difficulties with editing the pages. Even when logged into my personal account, the pages do not fully load, and when I try to access them as a guest, they time out and fail to load. This problem is occurring across all devices despite multiple attempts to resolve it with resets and cache clearing.

My Instagram account, @mkay_15, was hacked on May 6th, and the hacker changed my email, phone number, and account name. They also activated Two-Factor Authentication to prevent further changes. My business account, crucial for community connection, no longer exists. I am seeking help to regain control of my account. I have reported the issue to Facebook and Instagram. Facebook has emailed me to verify my ownership of the account.

Good day! Yesterday, my Facebook account was hacked. I changed the password, but now I can't access my page. When I enter the password, it asks for a code from the code generator, which is not being sent to my phone. I also uploaded photos of my passport five times yesterday, but it's still not letting me in. The phone number linked to the account is +[redacted]97, under the name Valeriy K. My email is [redacted] I've contacted tech support four times, but no one has reached out to me yet.

Three days ago, my Instagram account was suspended without any prior notice stating that I had violated community guidelines on Facebook. Subsequently, my Facebook account was also suspended, and I received a notification error mentioning that my post goes against community standards related to child sexual exploitation. I have not been active on Facebook recently, and on Instagram, I primarily posted stories. I am confident that I have not breached any guidelines, especially those concerning sexual content.

Roman, there seems to be an issue with your account on Facebook. On May 9, [redacted], you received a notification that your account is not visible to others and that you are unable to use it. The review process for your account usually takes a little over a day, but due to the current circumstances surrounding the COVID-19 pandemic, there may be delays. Rest assured that Facebook will re-examine your account. If it is found to comply with their Community Standards, you will regain access. However, if it is determined that your account does not meet the standards, it will be permanently disabled. Please log out of your account and consider downloading your information. Stay tuned for updates on the status of your account.

I encountered an issue with Facebook Marketplace on February 14, [redacted], after attempting to delete an old ad for a Russian Jupiter-12 lens that had been denied back in [redacted]. Despite my efforts, Facebook blocked my Marketplace access without specifying a reason. I reached out to support and initially received a message apologizing for the inconvenience, stating that the problem had been resolved. However, the next day, I was informed that I had violated community standards for the third time, and my access was permanently revoked. Since then, I have been trying to get clarification from support to no avail. How can I effectively communicate with support and obtain a proper explanation for this situation? Helge Haselbach Florastraße 18 [redacted] Berlin

Hello, I seem to have an issue with my Facebook account as it got locked and I am unable to access it. I keep receiving notifications saying my account is locked, and despite trying to log in multiple times as Surendar Dhatarwal, it remains inaccessible. I kindly request your assistance in unlocking my account promptly so I can log back in and use it as usual. Please reach out to me at [redacted] if you need to verify my account. Thank you.

Hello, my personal and business emails along with Facebook have been hacked. The hackers managed to reset my Facebook password and posted inappropriate pictures. I am currently locked out of both my business and personal accounts. I require assistance with this issue. If you check my personal account, you will notice that the password was changed and posts were quickly made one after the other. My personal account is "richard.ashe2" with the email "[redacted]," and my business account is "facebook/logousa." I can also be contacted at [redacted]. Thank you in advance for your help. Richard Ashe, CEO of Logo USA Inc.