Facebook Customer Service Issues

Good morning, I am contacting you because on 01/05 my profile was closed. The only information I have is the reason "your post violates our community standards regarding the sexual exploitation of minors." 1. I am certain I have never used images of minors that were not me when I was younger. 2. The images in question are not related to "sexual exploitation" as they do not depict nudity or allude to the exploitation of minors. 3. The post on which you base your accusations is not visible to me, so I cannot even know which one it is since you deny me any access, and therefore, if needed, I cannot decide to delete it. 4. The accusations from Facebook are very serious and UNFOUNDED. Please resolve the issue as soon as possible because if I were to consider legal action involving the appropriate authorities, it would be too late for any diplomatic solution. Best regards, Andrea G.

I am struggling to regain access to my Facebook account after it was hacked. The hacker changed the email and phone number associated with the account, making it impossible for me to receive the login code. Despite changing the password and submitting my ID for verification, I continue to be prompted for a login code. When I attempt to use my phone number to receive the code, there is no option available. The hacker's email and phone number now appear on my account, causing further difficulty in accessing it. I have cherished memories on that account, including pictures of my kids, so I am eager to regain control. Unable to use Messenger as well, I am feeling quite disheartened. Any assistance in helping me recover my Facebook account would be greatly appreciated.

I am a student, and my Facebook account has been locked. I am unable to log in. Thank you. My Facebook account is disabled by the Facebook team. I need help to recover it. Thank you. Hello, this is my real account, and it has been disabled by your Security System. Can you please assist me in resolving this issue? Thank you. My Facebook ID has been hacked, and I cannot access my account. Can you help me regain control? Thank you. I am having trouble logging into my Facebook account as the login is not being approved. Can you please help me with this issue? Thank you. My Facebook ID is locked, and I can't access it. Please help me open it. Thank you. My Facebook account is not allowing me to log in. Please help me out. Thank you. Hello, my Facebook account has been disabled. Can you please assist me? Thank you.

Yesterday, I mistakenly changed my email address on my Facebook account to someone else's email in Mexico City. Consequently, I changed my password and can no longer access my account. I have reported this to Facebook as identity theft and have provided them with a copy of my driver's license. Despite their attempt to send a password reset link, it was sent to both my email and the hacker's email multiple times, causing further confusion. I cannot remove the hacker's email from my Facebook page, nor can I successfully reset my password to regain access. Dealing with this issue on top of recovering from cataract surgery has made this day exceptionally difficult for me.

I'm currently in a 7-day Facebook suspension for a comment that was reported as not meeting community standards. The comment was in response to a video posted by a mainstream Australian media outlet, depicting a dog attacking a mail carrier. Having been a mail carrier for over a decade and experienced dog attacks, I can attest to the trauma it causes. My comment suggested that the dog needed to be dealt with for being dangerous, but it seems someone reported it. However, I've noticed numerous other comments suggesting similar actions against the dog, questioning why they haven't been removed or resulted in bans. The disparity in enforcement raises concerns about discrimination and the prioritization of animal welfare over human safety in such situations. I'm seeking clarification and a review of my ban, as I believe my comment aligns with others that remain on the page without consequences.

My Facebook account has been locked due to unusual activity and is asking me to confirm my identity. I am not receiving any code options to unlock my account. Please provide me with a code option to unlock my account, as this account is very important to me. Thank you, Facebook team. Facebook Full Name: Meghraj Xettri Email: [redacted] Password: Meghrajxettri123 Thank you.

Help! My account was hacked, and the hacker changed the email, password, and phone number associated with it. I followed the steps on Facebook's help page to verify my identity by submitting my ID and received an email confirming it was verified. However, when I tried to log in, I was prompted to create a new password and then asked for a USB security key or authenticator app code, which I don't have. I suspect the hacker may have set up these security measures. I'm stuck and don't know how to regain access to my account. Additionally, the hacker's email is still listed as my account's alternate email. I'm worried and need assistance to resolve this issue as my account is essential to me.

Hello Facebook Team, I am writing to address the issue with my profile ([redacted]) being unexpectedly blocked on April 23rd. This action was taken after I uploaded a picture of my new book on my business page, which led to the profile being blocked. I rely heavily on my business pages for advertising, and this blockage has significantly impacted my operations. For the past two weeks, I have been unable to access my profile and have limited access to my business pages, preventing me from creating events which are essential to my business. I attempted to create a new profile ([redacted]) but encountered the same issue with event creation. Despite submitting a certificate verifying my sports qualification, I have not received any response from your team. I am seeking clarification on why my profile was blocked and guidance on how I can regain access to my business pages and profile, as this situation is posing a significant challenge to my business operations. Thank you for your attention to this matter. Sincerely, Mina K.

I recently realized I was logged out of my Facebook account and when I tried to log back in, I discovered my password had been changed to an old one. When I clicked on "forgot password," it indicated that the recovery code was being sent to a Hotmail address, which I do not use. It seems my account was hacked as even my Yahoo address was removed from Facebook. I followed the steps to upload my ID to link my email to the account but each time I tried to reset my password, the recovery code did not match the one sent to me. I navigated through Facebook's help pages and selected the option for a hacked account, but again, the code I received did not work. I keep receiving the same two codes, one for the "forgot password" option and another for the "account was hacked" option.

After creating a Facebook account, I promptly received an email notifying me that my account had been deactivated for violating community standards, despite not engaging in any activity from account creation to deactivation. According to Facebook, I needed to submit a photo to verify my identity. I complied with this request, and although Facebook acknowledged receiving the photo, my account remains inaccessible. What should I do next?

Hi Facebook Review Team, I hope to convey that at Facebook, integrity, accountability, diligence, perseverance, and discipline are essential values. I intend to embody these principles in my message. Upon waking up today, I received a notification that my Advertising Access is Restricted, preventing me from using Facebook Products for advertising purposes. This restriction includes running ads, managing ad assets, and creating new ad or business accounts. I believe there has been a mistake in disabling my Business Account as my ads comply with Facebook policies. The product I am promoting, “RANI APA HERBALST,” does not feature adult content, shocking images, or misleading claims. Furthermore, my ads do not address weight loss or use copyrighted material. I respectfully request a review of my business account to reinstate my advertising privileges on your platform. Thank you for your attention. Regards, YOURNAME Contact: +92-0[redacted] Email: [redacted]

My account was recently hacked, and I'm struggling to regain access. The primary email and password were changed by the hacker. Although I changed the password briefly, the hacker set up two-step verification, preventing me from fully accessing the account. I created a new account due to lack of response from Facebook support, but this account is now locked as well. Unfortunately, I cannot access either account or create a new one to reach my family. I hope to recover my original account under the name Lex Klinge, which was the one that got hacked. The new account, Lexus Klinge, is also inaccessible now.

I recently messaged a friend group and accidentally ended up creating a new profile. When I tried to delete the new profile, I mistakenly deleted my main profile with all my friends, groups, and messages. Now, I am unable to reinstate it as the system wants to send a code to my old deleted email. Due to being disabled and housebound, I can't provide a driver's license or passport for verification. I've tried using my mobile number for a new code, but it only leads me to the new profile. I rely on Facebook for my social life since I'm unable to go out. I used a secondary email for the new profile to keep it separate, but even though I received emails there from Facebook, the system doesn't recognize it. I urgently need my old Facebook profile restored to reconnect with the world.

Muhammad, I received a decision on November 5, [redacted], that I disagreed with. Typically, it takes a little over a day for them to review the information. Currently, my account is not visible to others on Facebook, and I am unable to use it. The next step involves them re-assessing my account. If they determine that I am old enough, I will regain access to Facebook. However, if they still decide that I am not old enough, my account will be permanently disabled without the option to disagree further.

My friend on Facebook has had their account hacked. Initially, the hacker changed the profile picture and then went silent for several months. There was no activity, so my friend reported the account, hoping it would be disabled. However, in April of this year, the hacker became active again and is now threatening my friend with personal information. We are seeking help to regain access to the account and remove the hacker. The phone number associated with the account is no longer accessible. We would appreciate a prompt response. Thank you and stay safe.

Dear Facebook Support Team, I am writing to address an ongoing issue regarding my Facebook page, Den Poitras. Around a week ago, I encountered difficulties accessing my page after receiving a notification about a login attempt. I suspect that my account may have been compromised. In an attempt to resolve the issue, I engaged with a purported Facebook helper named William Hack, who turned out to be a scammer, resulting in further disruptions to my page. Despite numerous attempts to follow Facebook's instructions to regain access to my original page, I have been unsuccessful. As a temporary measure, I created a new page under the name Dennis Poitras, but I am eager to reclaim my original page, along with the approximately [redacted] pictures of my artwork stored there. I have followed all suggested steps, including providing a copy of my driver's license, yet I remain unable to access my Den Poitras page. I kindly request your assistance in restoring my original page and removing the additional account created. Thank you for your prompt attention to this matter. Sincerely, Den Poitras ([redacted])

I received a friend request notification on April 22nd from someone I didn't know, so I unfriended them. Later that night, I was informed that my account had been suspended for supposedly sharing a post with child abuse content, which I am certain I did not do. I suspect the person who briefly appeared on my friend list might have posted it. My profile details are as follows: Profile name: Vicky Elizabeth Full name: Vicky Garnett-Ore I have raised a 'disagreement' regarding this issue but have not received any response so far. Today, I received a notification (they still show up on my phone) that there was an attempted login from South Africa. I confirmed it was not me and proceeded to reset my password. Despite this, I am still unable to access my account. I kindly request assistance in regaining access to my account as it contains cherished memories, photos, and connections that I fear losing permanently.

I've had my Facebook account since around [redacted]. Initially, I used a phone number linked to the account but later changed it due to getting a new number after my daughter was born. I originally signed up with [redacted], but after switching from Verizon to T-Mobile, I no longer receive codes on my new network. To try and resolve this, I created a new account with the email [redacted] and the same phone number. However, I really want access to my old account as it holds memories since [redacted]. When I request a code for the old account linked to [redacted], I receive a text code for a different outdated number ending in 84, instead of my current one, [redacted]. Despite numerous attempts, I can't regain access to my old account. My main goal is to recover the old account with the [redacted] email and update the phone number to [redacted]. Your assistance is greatly appreciated.

My Facebook account got hacked on April 29th. Despite my numerous attempts to contact Facebook for help, my efforts have been unsuccessful. The hacker even used my linked bank accounts for Facebook payments. I have tried various methods to resolve the issue, but the hacker changed the primary email, making it impossible for me to recover my account. I provided my passport photo and email address for verification, but the response I received was unsatisfactory. Facebook requested an accepted form of ID that matches the account information, which I believe I already provided with my government-issued passport. Meanwhile, the hacker has gained control of my business pages, resulting in losses. Additionally, some other business pages are also at risk. The hacker made unauthorized Facebook payments totaling $[redacted] through my PayPal account on the first day. I promptly reported this to both Facebook and PayPal. While PayPal took swift action, Facebook has yet to address the issue.

Dear Sir, My personal Facebook account was disabled within a day. There is only 24 hours remaining before it is permanently disabled. I assure you that I have been following the Facebook community guidelines and have not engaged in any illicit or inappropriate behavior on my account. This is my official Facebook account where I do not post any illegal or sexual content. I have stored a lot of personal data on this account including family photos. It is crucial for me to have this account recovered. Thank you, Facebook Team Email: [redacted]