Facebook Customer Service Issues

Archive 1563

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1563. It includes a selection of 20 issue(s) reported December 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook, While using my account, Instagram suddenly displayed an error message saying it couldn't load the page. Subsequently, when I attempted to log in to my Facebook-linked account, I encountered difficulties. Upon contacting Facebook via email, I received a surprising response that my account has been disabled. I then tried to regain access to my account but was prompted to confirm my Instagram username before submitting a request. My Instagram account is crucial as it involves important clients. I can provide proof of ownership for the account with the username s.i.desai. Please assist me in resolving this issue as I feel completely helpless.
Reported by GetHuman6893058 on الخميس ٩ ديسمبر ٢٠٢١ ١٣:٤٦
I recently fell victim to a hacking incident on Messenger through a link a contact sent me. Subsequently, when I tried to change my Facebook password, a bug prevented me from accessing my account. Despite setting a new password, I am unable to log in as Facebook requests a confirmation code sent via text to my phone, which I never receive. I have already reported the issue to Facebook, providing my email address and ID picture for verification, but have not received a response. I am seeking advice on how to regain access to my account since there is no Facebook customer service number available in Belgium. Any guidance on this matter would be greatly appreciated.
Reported by GetHuman6893166 on الخميس ٩ ديسمبر ٢٠٢١ ١٤:١٨
Your three posts violate our community standards regarding child sexual exploitation. Please review our guidelines to understand our decisions. Only you can view these posts. Repeated violations of our community standards may result in restrictions or bans on your account.
Reported by GetHuman6893354 on الخميس ٩ ديسمبر ٢٠٢١ ١٤:٥٨
Hello, I have a Facebook account, but I haven't been able to access it because it keeps asking for an old email account and password that I don't use or remember anymore. Also, I'm not receiving the codes via text for some reason. I don't want to open a new account as I have all my family, friends, and photos on there. I really need help getting my Facebook page back. Thank you. Rodney G. Please help!
Reported by GetHuman6893355 on الخميس ٩ ديسمبر ٢٠٢١ ١٤:٥٩
I was discussing learning about the stock exchange with someone who asked for my ID to verify I am over 18. Suddenly, my account disappeared, and they changed the email and phone number to theirs. When trying to recover my account, it doesn't recognize my email and phone number. However, when I enter my name, it appears but then rejects my password. It says it will send a reset to an email that isn't mine. I have evidence of this person's email and profile. Please assist me in regaining access to my account where I have important memorabilia and personal information. Search for "Dammie Wisneski" to see their profile with a picture of a Chihuahua. My life is in that account, so your help is greatly appreciated.
Reported by GetHuman6893469 on الخميس ٩ ديسمبر ٢٠٢١ ١٥:٢٦
I have never created a Facebook account, but I keep getting emails about activity on someone else's account using my email address. I would appreciate it if the person using my email could switch to their own address to avoid confusion.
Reported by GetHuman6893558 on الخميس ٩ ديسمبر ٢٠٢١ ١٥:٤٣
My account was compromised by a scammer who altered all my account details such as email and password. They are posing as me to deceive my contacts into believing in a fake government cash grant scheme. The account is registered under the name Acar Gund, which is an alias without any supporting identification documents. I can verify the account by recognizing any content within it. Please help me reclaim my account from this scammer. The scammer is running a fraudulent Facebook page under the alias Agent Maxwell Wright, pretending to represent a government agency.
Reported by GetHuman-abotkin on الخميس ٩ ديسمبر ٢٠٢١ ١٦:٢٦
I have access to the email linked to my account, but I do not have access to the phone number associated with it. Whenever the system sends a verification code to the phone, I'm unable to receive it, which in turn prevents me from logging in. I have not logged in from another device, so that's not the issue. I attempted to verify my identity by sending a government ID via email, but after clicking "next," an error message occurred. I tried this both on my phone and computer, and encountered the same issue each time.
Reported by GetHuman6893920 on الخميس ٩ ديسمبر ٢٠٢١ ١٦:٥٧
My account was compromised by a scammer who has altered all the details, including my email and password. The account holder's name is Acar Gund, which is an acronym, not a legal name. To regain access, provide me with any information related to that account, such as pictures of friends, and I will be able to verify it. The scammer is impersonating me to deceive people into believing in a fake government cash grant scheme. Additionally, the scammer operates a bogus Facebook page under the name Agent Maxwell Wright, posing as a government entity. I urgently need to reclaim control of my account from this fraudulent individual.
Reported by GetHuman-abotkin on الخميس ٩ ديسمبر ٢٠٢١ ١٧:٠٠
Hello, I am encountering an issue with accessing my Facebook account. It appears to have been potentially compromised as I am unable to log in despite my attempts. Facebook indicates that my password is incorrect and the authentication methods are not available to me. Although I did not set up an email for my account, the alternative methods involving my phone number are not successful. I am eager to engage in a chat with Facebook support as it is imperative for me to regain access to my account. I am willing to provide my personal ID and passport for verification, and even participate in a webcam conversation to authenticate my ownership of the account.
Reported by GetHuman-fortisku on الخميس ٩ ديسمبر ٢٠٢١ ١٧:٣١
I was startled this morning to find out that my long-standing Facebook account of 8 years was disabled. I tried to follow the instructions to request a review, but the issue now is that I no longer have access to the phone number where the code was sent, as I lost that number a while ago. I would greatly appreciate it if the code could be sent to the email address linked to my Facebook account since I also use it to log in. It's impossible for me to access the old number, so I am willing to provide the necessary documents for verification purposes. Facebook is a crucial tool for me to connect with a wide audience.
Reported by GetHuman6894134 on الخميس ٩ ديسمبر ٢٠٢١ ١٧:٤١
Dear Sir/Madam, I have been a compliant user of Facebook for 8 to 10 years. Regrettably, my account was hacked, and inappropriate content was posted on my timeline on 26th August, [redacted]. After discovering this, I promptly changed my password and removed the post. However, on 6th September, my account was disabled, preventing me from accessing educational materials and professional updates I had paid for. Despite providing proof of my identity and the situation, no action has been taken to reactivate my account. I kindly request Facebook to enable my account again to avoid further inconvenience and losses I have experienced over the past few months. Best regards, User: S. S. Ali
Reported by GetHuman6894178 on الخميس ٩ ديسمبر ٢٠٢١ ١٧:٤٩
Since November 30th, my account has been deactivated for unknown reasons. I was requested to provide a document to verify my identity. I uploaded three copies of my passport, but my account remains deactivated. Despite others spreading negativity, I am unable to access my account. This situation has left me frustrated, and I am now seeking alternative ways to communicate with my friends overseas. My name is Gila Rothschuh, and I reside in Lich, Germany, at Ringstrasse 2. You can reach me at +49 6[redacted] or mobile +49 [redacted]7.
Reported by GetHuman-gilar on الخميس ٩ ديسمبر ٢٠٢١ ١٨:٠٨
I believe my Facebook account was compromised on December 6, [redacted]. Hackers are responsible for the inappropriate posts, not me. I am unable to access my account and receive a message stating: "Your post goes against our Community Standards on child sexual exploitation. No one else can see your post." I request assistance in reclaiming my account. I am willing to provide more details if needed. Thank you for your support.
Reported by GetHuman-raulaurr on الخميس ٩ ديسمبر ٢٠٢١ ١٩:١٢
Hello, I am facing an issue with accessing my Facebook account. After an attempted breach, Facebook locked my account. When I try to log back in using my phone number ([redacted]), I do not receive the verification code. Selecting the option to use another method leaves me stuck without the opportunity to reset the password via email. This is particularly problematic as I rely on Messenger to stay in touch with my family in Italy and Australia, especially with Christmas coming up. Can you assist me in regaining access to my account? Thank you, Laura
Reported by GetHuman6894590 on الخميس ٩ ديسمبر ٢٠٢١ ١٩:١٩
I've attempted to log in from my mobile device multiple times, only to be repeatedly blocked from accessing my account without any means of contacting support. The online solutions provided are inadequate and ineffective, leading me to give up due to the ongoing access issues. Upon discussing with friends, I've realized that many others are facing similar problems with Facebook. It's frustrating that after having a Facebook account for over a decade, the issue remains unresolved.
Reported by GetHuman-dalejoha on الخميس ٩ ديسمبر ٢٠٢١ ٢١:٢٢
While updating my Facebook account after losing my phone, I encountered an issue. Since I now have a new phone number, I can't receive the verification code sent to my old number, and I am unable to prove my identity through another device. I currently have access to my old email, but I am unable to obtain the login approval without access to my lost phone.
Reported by GetHuman6895228 on الخميس ٩ ديسمبر ٢٠٢١ ٢١:٤١
For the last 10 days, I've been attempting to reset the password for my business Instagram account "mambopancafe." I can access my Facebook page, "Mambo pan y cafe," which is linked to the Instagram account. The issue lies in the fact that the email registered on Instagram, [redacted], belongs to a former employee no longer in contact with us. Additionally, the phone number registered is my personal one, but it's linked to three other Instagram accounts. When I try to reset the password, I receive links to recover the passwords for the other Instagram accounts associated with my phone number.
Reported by GetHuman6895322 on الخميس ٩ ديسمبر ٢٠٢١ ٢٢:٠٥
I need assistance with my Facebook accounts. I have two accounts, with one of them being inactive for years. My main account, linked to a fundraiser for The Otis Merritt Foundation Charity, seems to have been hacked recently. It appears that Yahoo reverted the associated email back to the old one, [redacted], which I haven't used in years. I would like to close the Gmail account and restore access to my account under [redacted] to continue monitoring my fundraising activities and donations. Kindly close the Facebook account linked to the Gmail address and restore access to my original account under [redacted] Thank you. - B. Merritt
Reported by GetHuman-bettylnc on الخميس ٩ ديسمبر ٢٠٢١ ٢٢:٥٩
I am having trouble accessing my Facebook account as it got hacked. When I tried to recover it using my old email address, they sent me a code, but even after entering it, I couldn't regain access. Now, it's locked me out for entering too many incorrect codes and is asking me to wait. Can anyone assist me in recovering my account? Thank you.
Reported by GetHuman-kevintic on الخميس ٩ ديسمبر ٢٠٢١ ٢٣:٥٤

Help me with my Facebook issue

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