Facebook Customer Service Issues

Hello, I am facing an issue with my Facebook account as it has been hacked. Every time I try to log in, it says the password is wrong, and it has been changed. I attempted to reset the password, but the hacker has altered the phone number and email linked to the account. As a result, I have lost complete access. I am providing my identity as proof of ownership of this account. Please assist in resolving this matter. Thank you. Regards, Monster.

Warning: Request Not Completed I encountered an issue where I couldn't complete a payment method update on Facebook due to an expired payment account. Despite trying to add a new functional payment method from the same bank, I kept getting an error message. Facebook Help was unhelpful, leading me to explore other options. After a brief Google search, I found a support chat that offered to resolve my problem quickly for a fee. However, I declined this offer as it seemed unnecessary for a one-time issue. When I tried to reconnect with the same chat agent or find another one, I faced difficulties. It appears to be a deliberate delay tactic from Facebook's end, leaving users frustrated with no clear explanation for the issue. Their transition to Facebook Pay has caused unnecessary complications akin to a Seinfeld episode.

I entered the wrong phone number on my Facebook account, and now the confirmation code isn't coming through on my new number. What can I do? I have tried looking for solutions on the help center, but I am still stuck. Can you provide me with steps to resolve this issue? Thank you.

Dear Facebook, I am reaching out for help to address a concerning situation involving a woman who scammed me. While browsing Marketplace, I came across a page promising significant earnings through Bitcoin. I trusted this woman and gave her £[redacted] to invest. She showed me my money growing until it reached £[redacted], at which point she requested £[redacted] in fees. I, unfortunately, paid this using all my disability benefit. After that, she disappeared and later demanded another £[redacted], which I refused. I am shocked that I fell for this. The woman, operating under the names Lynben Van Wey and possibly Genovava Haugen, has manipulated many people seeking easy money through Bitcoin. She is callous and deceitful, even as she accumulates wealth from her clients. I am left struggling without funds for basic necessities until next Wednesday. I urge Facebook to take action against her to prevent further exploitation of vulnerable individuals. This experience has been disheartening, and I feel she must be held accountable for her malicious actions. Sincerely, Caroline Harris

Hello, A hacker added my page, "Pakistan Community of Greece Unity," to their Facebook business account. Despite my initial doubts about receiving a proposal for ads for the page, I eventually accepted it. The hacker provided me with a link to enter my email address, which I did, only to discover that I had lost control of my page. I believe that if my page is removed from the hacker's business ID [redacted] and my admin access is restored, the issue will be resolved. I also received an email from Facebook stating that I had been removed from the Facebook Advertis Account by the Ads Team on Facebook Business Manager, resulting in the loss of access to any ad accounts or pages associated with the business. If this removal was not authorized, they advised me to contact my Business Manager admin. Thank you.

Hello Facebook Team, I urgently need your assistance with my inactive Facebook account. Even though I am a genuine user and not a fake account, my profile became inactive during the form submission process. I sincerely hope you can review the additional documents I am providing. This Facebook account is crucial for both my personal and business activities, and I kindly ask for your help in reopening it. Unfortunately, I encountered a network error while trying to submit my appeal. Please consider verifying my account through my Gmail address to address this issue. Thank you for your attention to this matter.

Hello, I'm experiencing an issue with my Facebook account being deactivated for the second time in two years, requesting that I confirm my identity. I don't understand why this keeps happening, as I already provided this information previously. My Facebook account is associated with the name Thomas Vogrig. Could you please reactivate my account and consider the identity confirmation I previously submitted? Thank you. Best, T.

Hello, I am having an issue with one of my accounts where someone is sending messages pretending to be me. I am unsure if this is happening on Facebook or WhatsApp. Recently, my niece received a message requesting help from me, claiming I was moving back to Argentina. Luckily, she found the communication suspicious and did not provide any details. She shared a screenshot with me, suggesting the scam occurred through WhatsApp, though I cannot confirm. Furthermore, my WhatsApp account does not have a profile picture, yet the message included my photo. While attempting to resolve this independently, I found it challenging. I kindly request your assistance, as I believe you can investigate my accounts to identify the source of this issue. Thank you.

My Facebook account has been taken over, and the person who accessed it provided incorrect information about my age. When I try to recover my account, I keep receiving a message stating that if it's found I'm not old enough, my account will be permanently disabled. This is untrue as I use the account for business purposes with associated pages. I have tried numerous times to recover it, but keep encountering this barrier. I cannot progress past this point to report the issue or seek help from friends. Resetting my password works, but results in the same message appearing. I am unable to recover the account through Facebook friends. Any guidance on overcoming this obstacle would be greatly appreciated.

My friend needs help because her Facebook account got hacked by someone who is blackmailing her and even managed to get money from her and her friends by pretending to be her. This situation has left her feeling depressed, and despite our attempts to report the account, nothing has been done. I kindly request further investigation or, ideally, for the account to be disabled to give her peace of mind. The hacker has not stopped their actions, and my friend is suffering. You can reach out to her through the provided email address to discuss possible solutions. She is desperate for assistance. Thank you.

I rely on the marketplace for income. I received a 30-day ban after joking in a private chat with a friend about harming my rescue cat if I didn't get my ADHD medication from the vet. It was a misguided attempt to express frustration, and I never intended to harm my cat. I didn't have a warning prompt before sending the message, and I didn't think twice in the moment. I reviewed the community guidelines and understand that mentioning harming an animal is only acceptable in certain contexts like for food or sacrifice. I regret my choice of words and realize it was inappropriate. I don't understand why I was banned from the marketplace when I have pending orders, one of which is lost in the mail, and I can't contact the buyer. I sincerely apologize and will stick to using the marketplace features only in the future. I'm unsure how to proceed.

My father's personal Facebook account was hacked, and the hacker changed the email, password, and phone number. I am unable to access my father's profile, and the hacker has deleted photos and videos. Two days later, the account and profile disappeared. I tried to create a new account with the same phone number but forgot the password for the first account. I can't access the email with the address [redacted]merry.pink and the phone number ending in 86. I need help accessing my Facebook account. Please advise on how to reach out by adding the email umamahesh6281@gmail.

Hello Facebook Team, My personal Instagram account has been disabled without any reason. I have not posted any illegal activities and have been following all Instagram community guidelines. I used my real name, picture, phone number, and email account. This account holds my personal data, and I'm unable to log in. I kindly request the recovery of my personal Instagram account. I have been using my official Facebook account for 7 years, abiding by all the community guidelines. I linked my official Instagram account to my Facebook. After 2 years, my Facebook account was disabled, and now I can't access both platforms, which is causing issues with multiple applications linked to my account. I urgently need my old Facebook account back. Thank you, Facebook Team. Full Name: Abid Ali Email: [redacted] Instagram handle: abidali.mughal.56 Phone: [redacted]

Hello Facebook Team, I am writing to inform you that my personal Facebook account has been hacked and disabled. Despite numerous attempts to contact your help center, I have not received any response. I am very eager to regain access to my Facebook account as it contains valuable friends, memories, and messages that I do not want to lose. My account is a significant part of my life where I share my emotions with friends, and it means a lot to me. I have tried following the community standards and submitting a form, but due to the Covid-19 pandemic, I have not been successful. I kindly request that you review my report and assist me in recovering my account promptly. My Facebook ID is [redacted], and the password is "i just need you more." I appreciate your attention to this matter and look forward to your response. Thank you.

On April 15, [redacted], I was informed of a 90-day suspension on my account for a post dating back to [redacted]. Following an appeal, it was reduced to a 30-day suspension. However, I was surprised to receive a notification that I had posted on my timeline on May 14th, which I couldn't have done due to the ban on posting. Additionally, I was warned about illegal selling on Facebook, but I have never engaged in any selling activities on my pages. I am unable to navigate to the help menu to report this issue with my account. Whenever I try to access my account, I receive a message saying I have one day left to appeal the suspension. I suspect my account might have been hacked, possibly due to political memes, though they do not incite arguments or threats toward other users. Although my memes have been accepted by large sites, they have attracted hate-filled responses. I kindly request a review of my account to uncover any potential issues with a broken page or hacking. Despite my efforts to report this problem through the drop-down help menu via terms, I seem unable to address it effectively as the reporting problems don't lead back to my page help or are not consistently accessible. Unfortunately, I can't access the help option through the triangle pull-down on my page.

Dear Sir, I am writing to inform you that my Facebook account, belonging to Abhilash Ghosh, was disabled mistakenly on May 30, [redacted]. This account is crucial to me as it links to 3 Facebook Pages and my personal Instagram Account. Regrettably, this has resulted in me losing access to all associated accounts. I kindly request the reactivation of my Facebook account and prompt assistance in regaining access to all affected accounts. Your immediate attention to this matter would be greatly appreciated. For your reference, please find enclosed my ID proof for verification purposes. Your urgent help in resolving this issue is sincerely appreciated.

My account was compromised and used to send inappropriate content to others, prompting me to lock it. I am now attempting to regain access, but I no longer have the email linked to my account. The "See Other Options" button in the "Get a Code by Email" verification process does not work. I require an alternate method since my old email has been inactive for seven years. In the past, there was an option to prove identity by naming friends in photos, which I can do. However, it appears that Facebook has removed this feature. Reintroducing this verification method could simplify the account recovery process for many users.

Hello, my personal Facebook account was disabled 23 days ago. If it remains disabled, it will be permanently disabled. I have always followed Facebook's community guidelines and have not posted any illegal or sexual content on my account. This is my official account where I store personal data like family pictures. I kindly request your assistance in recovering my personal Facebook account as it holds significant importance for me. Thank you.

I have come across a post on Facebook created by [redacted] promoting violence against myself, my family, and my property. Despite my attempts to resolve the issue with [redacted], I have been blocked from contacting her. Contrary to her claims, I have evidence such as video footage, phone records, and geotracking data disproving the allegations made in the post. Given the current environment where baseless accusations can lead to harm, I feel compelled to protect myself and my loved ones by any means necessary, including resorting to deadly force if threatened. I have reported the situation to the authorities due to the escalating threats posed by over [redacted] shares of the post. It is crucial to address this issue promptly to prevent any harm coming to those involved. I intend to take all legal steps available to safeguard my safety and that of my family and employees. This is not a path I wish to take, but I am left with no choice as the situation persists. Facebook's inaction in removing the post since June 4, [redacted], is concerning, and I am prepared to explore legal and political avenues to address this serious matter.

Dear Facebook Support Team, I am Tan Jian Lun, and I have unfortunately lost access to both my Facebook account, facebook.com/jltan1998, and my Instagram account which is linked to Facebook for login. I used to log in to Facebook using Google Authenticator for 2-step verification, but I lost access to the app after resetting my mobile phone last week. This account is essential for me to communicate with my family and friends, and I am currently unable to reach anyone without it. I am willing to provide proof of my identity as the account owner by attaching a copy of my government-issued Malaysian driving license. Could you kindly provide a temporary link via email or any other means to access my Facebook account? I have tried other methods to report my issue, but encountered errors when submitting pictures. I hope to receive a prompt response. You can reach me via email at [redacted] Thank you.