Facebook Customer Service Issues

My Facebook account has been hacked, and the password and contact email have been changed. I am unable to recover my account on my own. I need assistance from Facebook support. The password was altered on Monday, June 7th at 4:06 am EDT from the IP address [redacted].[redacted].[redacted].60, which shows an estimated location in Soda Springs, Idaho, US. I reside in Greensboro, NC, and have never visited Idaho. I suspect the hacker may have masked the IP address or accessed it from elsewhere. It seems my personal email may have been compromised as well since they acquired the 8-digit security code sent to my email during the initial login attempt. Please assist me in recovering my account. I have precious photos, contacts, and memories stored on Facebook, and losing them would be devastating.

Dear Facebook Team, I am a genuine user of this account. Your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided enough identity proof to support the reopening of my account. I kindly request that you review my appeal promptly and restore access to my Facebook account. Thank you, [Hammad Idrees] Email: [redacted]

Subject: Urgent Security Issue Regarding My Hacked Facebook Pages I urgently need assistance recovering my Facebook pages that were hacked without my consent. Despite multiple attempts, I have not received any support or response. I have submitted clear images of my ID, but Facebook only sent automated replies. If I don't hear back, I will escalate this matter. The hacker changed the email and phone number associated with my accounts. They created a blank page under the name Katie Florimbio, seizing control of my pages. I require access to Katherine Florimbio, FlorimbiOriginals, DayLily Photography, and SpotOn Lowcountry for work purposes. Please, help me regain control of my pages. You can reach me at [redacted] or [redacted]. Thank you for your assistance. Katherine

I'm having trouble accessing my Facebook account with two-factor authentication. I accidentally enabled the code generator on the app and now I can't log in because the code is only available there and I'm logged out of all my devices. Facebook prompted me to log out of all devices because of a potential security breach and later required a code from the generator, which I can't use. Besides changing my password and providing my ID photo, I haven't received any further instructions. I'm concerned about losing access to my account where I store photos and use Messenger to communicate.

Dear Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account, citing a violation of the Facebook Community Standards. I have provided sufficient identification to support my appeal in reopening my account. I kindly request your prompt attention to this matter and the reopening of my Facebook account. Thank you. Email: [redacted] Full Name: Hammad Idrees

Hello, around 5 weeks ago, I sold my small business. Unfortunately, when transferring the Facebook business page to the new owner, I lost admin rights to the entire page. This has caused issues as the contact number listed is incorrect for both the old and new owner. Despite my attempts to resolve this by deleting myself as the only named admin and submitting reports to Facebook, I have not received any help. The new owner can post on the page using the business Instagram but cannot access admin functions or messages. Facebook requested details and identification from me, which I promptly provided, but there has been no response since. Prior to this, I did not have a personal Facebook account and only created one for the business, which is a combination of my and my husband's name. Your assistance in regaining admin rights promptly would be greatly appreciated. Thank you, Rebecca.

I have experienced several unjust situations on Facebook. After being insulted by someone from Chile and responding in kind with a Colombian word, my account was disabled. I feel frustrated by Facebook's unequal treatment and biased decisions. I believe there is a double standard in place, especially when it comes to certain political issues. I wish there was more fairness in how these situations are handled. Hopefully, in the future, there will be an alternative social network where these issues are addressed better.

On Sunday, my account was hacked. The email associated with it was changed to one from Germany shortly after I logged off the mobile app in the US. Despite trying recovery emails, I cannot reach a person for assistance. I've even sent ID verification via email without success. I have important pictures, including those of my infant daughter, only saved there. Resetting the password only lets me use the hacker's email, and when I try to enter mine, it fails to send a verification email. Facebook's provided methods have been ineffective, and I can't locate a suitable way to reach them about this non-business-related issue. The security emails I received had links that expired before I could act.

My email address and identity were compromised, as reported to the police (Case [redacted]-06-[redacted]) in Arcade, Georgia. I discovered that my primary email was changed, and attempts to recover it led to the person adding a code generator app. Although I can receive codes from Facebook, I couldn't upload my ID due to ongoing password changes. After securing my email, I seek assistance in recovering my account. For verification, I can provide past passwords and connect you with friends from my list. I possess my Georgia driver's license and standby, but I face challenges in uploading it. Kindly reach out to me, preferably by phone at [redacted] or on my cell [redacted]. Your support is greatly appreciated.

I am facing difficulties managing my accounts due to your ongoing blockages. Despite seeking help from a computer engineer, the problem persists. I have opened a third account, which has also encountered issues with my mobile phone number. This has caused significant inconvenience and confusion. Despite not having an extra mobile phone, I am unable to resolve the situation as your guidelines prohibit using the same number. At 93 years old, I cannot keep purchasing new phones to comply with your account opening procedures. My engineer will be requesting the closure of the two blocked accounts. Your assistance in resolving this matter promptly would be greatly appreciated.

My personal account has been permanently restricted without a clear reason. I uploaded my ID as requested, but my business manager remained restricted. Eventually, my personal account was banned, and since I manage the ad accounts alone, it's impossible to continue growing my business or have others manage the ads. I requested a review to address the issue, but was banned for life instead. This situation is impacting lives. Since covid, musicians have struggled financially, and our business provided them with opportunities to earn digitally. As a musician myself, Facebook ads are crucial for our business to succeed. I am incredibly frustrated and unsure of what steps to take. I just hope there is a solution to restore operations.

Hello. Recently, my Facebook account got compromised. I got logged out of all devices, so I changed both my Facebook and email passwords. However, when I tried to request a password reset, I saw an unfamiliar hotmail email linked to my account. I am being asked to use a 3rd party app code generator that I never used before. I have not received an SMS code in over 24 hours. I uploaded my driver's license, but received emails saying the ID does not match the account info. I am unsure what steps to take next as the hacker changed my security information. Even though I have changed both passwords, I am still unable to access my Facebook due to the 3rd party authentication app requirement. I need guidance on how to resolve this issue with Facebook. Thank you.

My account was hacked, and I can't access it because the hacker changed the associated email address. Despite trying to secure my account, it is now locked, and I can't log in using my email or phone number. I believe the hacker does not have access, as my friends can't see my account. I really need your help to recover it since I use it as a journal with important personal pictures.

Someone approached me claiming I won a prize of 20,[redacted] rupees on Facebook, which made me thrilled. However, when I asked for the prize, they requested my Facebook ID and password. After giving them the information, they blocked me, changed the password, and removed my contact. I feel devastated for losing access to my account. If possible, I kindly ask Facebook for assistance in recovering my valuable account. Your help in this matter is greatly appreciated, and I am reliant on your support to regain access to my account.

Subject: Help Needed with Facebook Account Hi, I am Diane F. and I'm a journalist. I need assistance with my Facebook account. The version on my computer doesn't match the one on my cell phone. The profile on my computer has the wrong photo and I keep receiving unwanted friend suggestions. My email address is [redacted] I have a cell phone account that I use regularly and prefer. My previous computer broke down, and now I'm using a new one. My Facebook account on the computer is under Diane Lee Fiske, and despite being generally okay, it constantly suggests friends I'm not interested in adding. The profile picture is correct, but the page photo is one I've been trying to remove. It seems like this may be a new Facebook version. I simply want both versions to match. This issue started when I couldn't recall my password and Facebook was supposed to send me a code via text, but I never received it. Thank you, Diane M. Fiske.

I am a member of the group "Die Hard Fans of Anime Pakistan" which was recently taken down for allegedly violating Intellectual Property Rights. The group, with over 9k members and created in November [redacted], aimed to provide a platform for Anime enthusiasts to connect and share content. Despite efforts to prevent violations, including removing moderators, the group was disabled. We strictly adhered to guidelines, gave credits to content creators, and had no copyright infringements by members. I have screenshots as evidence. I am seeking assistance to understand the reason for the takedown and steps to ensure the group's quality to possibly regain access. Your help in resolving this matter and reinstating the group is greatly appreciated. Thank you.

Hello, yesterday my account was hacked and the email and phone number linked to it were changed without any notifications sent to me. The phone number on the account was +[redacted]87 and the email was [redacted] However, regarding the email, I am not entirely sure because I always logged in using my phone number. This happened around 12 a.m. I reset the password to Aleksandra2412 and received some kind of device confirmation. Unaware, I clicked okay, and later I was logged out of the account. When I tried to recover the password again, there was a different number and email. Can you please advise me on how I can regain access to my account or at least block it to prevent my friends from receiving messages or spam? Today, my mom called me saying that someone from my account is asking for money. Please help, I suspect the hacker might have obtained a photo of one side of my passport!

I am having trouble accessing my Facebook account. I am currently logged in on my phone, but unable to login from a computer. I keep getting a message that my password is incorrect. When I check my saved passwords on my iPhone, the password I'm entering is the one saved there. I also tried using my old password, but it says it was changed 10 months ago and wants me to verify using an old email and phone number I no longer have access to. I updated my phone number on my account, but it's not showing up as an option for verification when resetting my password; my old number is still listed. If I lose the connection on my phone, I won't be able to access my 14-year-old Facebook account. This is causing issues for personal and work use, and I need help resolving it. Thank you.

Hello, I manage a Facebook page and recently assigned a new admin. However, this new admin later removed me from the page, changing my role to an editor and blocking me. I lost access to the page and admin privileges. I believe I am the rightful admin and am seeking assistance in regaining access. I have contacted Facebook's security and support teams for help in resolving this issue and restoring my admin role and permissions.

My Facebook account was unexpectedly disabled. I need to recover it as it's my main way to stay in touch with my loved ones and close friends. I may have used the name "Pao Santana" which is a combination of my nickname and my favorite rapper's last name to avoid being found by others, but I did not violate any rules.