Facebook Customer Service Issues

Archive 1460

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1460. It includes a selection of 20 issue(s) reported June 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account got hacked. The hacker changed my primary email, password, and set up 2-factor authentication. I managed to change my email and password, but the 6-digit 2FA code is being sent to the hacker's mobile, blocking my access. I sent my ID for verification, but no progress. Facebook has made my account invisible until I follow instructions upon logging in, but I'm unable to do so. Assistance needed.
Reported by GetHuman-thattili on Wednesday, June 9, 2021 1:41 AM
For weeks, I've been attempting to reset or change my password on Facebook. Despite receiving numerous notifications that the reset code was sent to my email address, [redacted], I have not received any emails. I am using the Brave Browser with an Att/Yahoo email account. I have made multiple attempts to resolve this issue, leading to warnings about trying too many times within a specific time frame.
Reported by GetHuman6170031 on Wednesday, June 9, 2021 1:47 AM
My Facebook account was compromised on Saturday. This is what I have done so far: - I managed to block the hacker's email address. - With the help of three trusted contacts, I obtained the necessary codes, but I am still locked out of my account. - I submitted my ID for verification but haven't regained access. - Although I had set up two-step authentication, I can't retrieve the codes as I can't log in to Facebook. - The devices I usually use to access my account reverted to an old job just before the hack. How can I bypass the authentication process? I have provided all possible evidence to prove my identity.
Reported by GetHuman-weaver_v on Wednesday, June 9, 2021 1:50 AM
Hello, I'm Jordan Hristov from Bulgaria. Today, my Facebook account was hacked. I received an email on June 8, [redacted], at 12:23 (UTC+03) notifying me of changes made. The hacker changed my password and email address, preventing me from logging in. The email address associated with my account was [redacted] I attempted to recover my account using my unchanged mobile phone, but the Facebook recovery tool requires an 8-digit code to be sent to the hacked email address. I need assistance with recovering my account. Is there a way to receive the 8-digit code through an alternative method? Thank you, Jordan Hristov
Reported by GetHuman6168845 on Wednesday, June 9, 2021 3:35 AM
My Facebook account was compromised, and the password was changed on Monday(06/07/[redacted]). I verified my identity with my ID, and Facebook sent me a code via email to reset the password. After attempting to enter the code, it prompted for a special code due to two-factor authentication, which I do not have. I also tried another link provided in the email but couldn't proceed as I don't know the current password. Although it allows me to enter an old password, it then requires a reset which I cannot do since I'm unaware of the new password set by the hacker.
Reported by GetHuman6170424 on Wednesday, June 9, 2021 4:49 AM
Tonight, I experienced being locked out of my Facebook account, with a possible hack being the reason. To resolve this issue, Facebook offers two options: sending a text to the phone number on the account or sending an email to the account's email address. However, the phone number listed on the account is no longer mine, and I have also been locked out of the email address for the same reason, as it is linked to the outdated phone number. Despite trying all available options in the help center, I am feeling extremely frustrated. Your assistance in this matter would be greatly appreciated. Thank you. - Jeremy P.
Reported by GetHuman-sivispac on Wednesday, June 9, 2021 6:52 AM
Dear Sir, My personal Facebook account was disabled in just one day. I have 48 hours left before it's permanently disabled. I follow Facebook's community guidelines and have not violated any rules on my official account. I did not post any illegal or sexual content. My account holds valuable personal data like family photos. I kindly request your assistance in recovering my account as it's very important to me. Thank you, Jitendra P. Email: [redacted]
Reported by GetHuman6155290 on Wednesday, June 9, 2021 7:38 AM
My personal Facebook account was disabled within one day. I have only 48 hours left before it is permanently disabled. I followed all Facebook community guidelines, didn't post any inappropriate content or engage in illegal activities, and my account holds important personal data like family photos. I kindly request the Facebook team to assist in recovering my account as it is crucial to me. Thank you. Email: [redacted]
Reported by GetHuman6155290 on Wednesday, June 9, 2021 7:39 AM
Hello, I am reaching out because my personal Facebook account was disabled within one day. I have been following Facebook's community guidelines and have not posted anything inappropriate or violated any policies. This is my official account where I have stored precious family photos and personal data. I kindly request your assistance in recovering my account as it is very important to me. I have been trying to submit a review request to Facebook, but it has not been going through. I urge you to please look into this matter as I am eager to regain access to my account. Thank you, J.P.
Reported by GetHuman6155290 on Wednesday, June 9, 2021 7:43 AM
Good day, I am Carlos Tomas from Brgy. Cabuloan, Urdaneta City, Pangasinan. I am having trouble accessing my Facebook account as the password has been changed. The email and phone number associated with the account have been updated without my knowledge. My registered phone number now shows a different account. Here are the account details: Email: [redacted] Phone number: [redacted]1 Old password: [redacted]7 Birthday: Nov 4, [redacted]
Reported by GetHuman-willelij on Wednesday, June 9, 2021 8:39 AM
Recently, I received messages on Messenger from friends on my list, but they claimed they were hacked. Following advice to change my password, I attempted to do so through the online steps by requesting a code via email, but I never received it. In frustration, I tried creating a new Facebook account, but now I'm unsure how to transfer my pictures and news feed. My old account remains active, and I simply wish to regain access to it; however, Facebook mentions that my password has been altered, preventing me from logging in.
Reported by GetHuman6170929 on Wednesday, June 9, 2021 9:06 AM
Hello, I am experiencing difficulty accessing my account due to being hacked. The email associated with the unauthorized access is j**********[redacted] I tried sending a photo of my driver's license via webcam, but I am still unable to access my account or security codes sent to my phone or my email address on file. I do not wish to create a new account; my goal is to regain access to my original account. I would appreciate urgent assistance with this matter. Thank you, Kai
Reported by GetHuman-kaijolle on Wednesday, June 9, 2021 9:06 AM
To Whom It May Concern, I am writing to address the issue regarding my blocked Instagram page. I have followed the steps provided by your team and submitted the necessary verification code, but unfortunately, my page has not been reinstated yet. The page in question, ardiselimi_hairstudio, is crucial for my professional work showcasing hairstyles and hair colors. The prolonged inactivity is affecting my business as I am unable to update my work and communicate with my clients effectively. I apologize if I unknowingly violated any Instagram policies, and I am eager to rectify any mistakes made. Thank you for your prompt attention to this matter. Sincerely, Ardi Selimi
Reported by GetHuman6170967 on Wednesday, June 9, 2021 9:24 AM
Hello, I have been locked out of my Facebook account since the 28th of May. I know it was my mistake. I sent some inappropriate photos to my girlfriend through Messenger, which led to the block. Facebook asked me to wait for 72 hours, but the issue hasn't been resolved. This account is very old, created over 10 years ago. I have already sent a copy of my ID and other required details. If needed, I can provide identification copies and legal information about the person who received the photos. Please assist me in recovering my account. Thank you. My Facebook username is sithum.chathuranga.90
Reported by GetHuman-snsithu on Wednesday, June 9, 2021 9:25 AM
Dear Team, I wanted to let you know that my Facebook account has been hacked. The hacker changed the email address, phone number, and password associated with the account. My user ID is [redacted] I am unable to regain access to my account and I am concerned about my personal information being misused. I am seeking help and support to resolve this issue and prevent any malicious activities from occurring on my account. Thank you.
Reported by GetHuman-agnimay on Wednesday, June 9, 2021 9:26 AM
Hello, my name is Vaibhav. I logged into two accounts with the same number, but one of them has a two-step verification password set up. After logging out, the old account number keeps appearing when I try to log in. Even though I changed the number in the second account, I am still not receiving the password. I need access to the account with the number [redacted]. Can you please help me retrieve that account? Thank you.
Reported by GetHuman6170982 on Wednesday, June 9, 2021 9:28 AM
Initially, the name of the Facebook page was iDent Clinic, but the page was stolen and all settings, including the page name, were changed to Policy Page Recover. After many attempts, we managed to recover the page and wish to set the original name as iDent Clinic, but Facebook is not allowing it because they require page names to start with an uppercase letter. We tried IDent Clinic, but it was not accepted. We need help as we want to use the original name, iDent Clinic, since we have used it everywhere.
Reported by GetHuman6171075 on Wednesday, June 9, 2021 10:22 AM
I am experiencing difficulty logging in due to receiving unexpected emails from Facebook. Yesterday, Facebook sent me a reset code stating that I requested to reset my account, but I did not make such a request. Subsequently, I received another email notifying me of an unusual login from a device. Although I changed my password, I couldn't access my feed. Shortly after, Facebook sent me another email stating that my account was disabled for not meeting community standards because of age, even though I am 48 years old. I have had this account since [redacted] without any prior issues. I am eager to regain access to my account.
Reported by GetHuman-galis on Wednesday, June 9, 2021 11:13 AM
I am having login issues with my Facebook account. Yesterday, I received an email from Facebook indicating that a password reset was requested, and I received a reset code. However, I did not request this reset. Following this, I received another email informing me of an unusual login attempt from a device. I proceeded to change my password but then couldn't access my feed or anything on the platform. Shortly after, I received an email stating that my account was disabled for not adhering to community standards due to age reasons, even though I am 48 years old. I have been using this account since [redacted] without any prior issues. I am eager to regain access to my account. The account name is Gali Shenkar, and I can be reached at [redacted]
Reported by GetHuman-galis on Wednesday, June 9, 2021 11:44 AM
Hello, I submitted a scan of my ID and a real photo for my account verification. Please help me open my account as it holds important business documents. I trust the Facebook support community to solve this issue promptly. Facebook ID Gmail: amalamin4677@[redacted] Facebook ID Phone Number: [redacted]3 Thank you, Facebook Team
Reported by GetHuman-amalamin on Wednesday, June 9, 2021 12:08 PM

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