Facebook Customer Service Issues

My password was changed by a hacker who also changed the email associated with my account. Facebook's recovery process asks for my account name, which was my email before the hacker switched it to a Hotmail address they created. I provided an alternative email but didn't receive a code when trying with my phone number. I uploaded my ID twice five days ago and I am still waiting for a resolution. Your assistance in resolving this issue would be greatly appreciated. Thank you for your help!

My personal Facebook account was deactivated without any explanation. I did not engage in any illicit activities on my account, and I always followed Facebook's community guidelines. I used my real name and shared personal photos and phone numbers on my account. Someone falsely reported my account, and now I am unable to access the personal information stored there. I kindly request your assistance in restoring my account.

Hello! I need your help to recover my account [redacted] My ex-girlfriend changed all the passwords and I no longer have access to the phone number linked to the account. I've been trying to recover it through the form, but when it asks to scan a document, there's an error upon submission asking me to try again later. I've been trying for a week with no luck. Please assist me. I am willing to provide all necessary information. I lost access to the account in January of this year. After recovering my Facebook account, I want to recover my Instagram account prince_igor_. All authorization details have been changed there as well. I would greatly appreciate your help. Sincerely, Igor G.

I have been a top seller on the marketplace for over a year. Recently, I posted a gun case and ammo clip without realizing it was against the rules. Normally, Facebook would notify me if something could not be posted and allow me to remove it. I now understand that gun-related items are not allowed, including accessories. I apologize for the mistake and assure it will not happen again. Thank you for your understanding.

My account was hacked, and even after resetting my password, I did not receive the code sent to my phone. I tried verifying my identity by sending a copy of my driver's license yesterday but have not received any response. I am unable to access my Marketplace listings, which I need to manage daily. Can someone help me with this problem? Thank you.

Hello, my Instagram account was hacked. Someone added Two-Factor Authentication and I can't access it anymore. I still have access to my email and phone number. My Instagram username is @__liyahnicole_. Each time I try to log in, I receive a code on my phone and email, but I can't get in. I changed my password to kick the hacker out of my account. I already reached out once and followed the steps to verify my identity with a photo holding a code, which I completed. Please assist me as soon as possible. Thank you.

My account was compromised by a hacker who has taken control of my email and Facebook profile, sending out Cash App scam posts. The hacker even has a picture of my old state ID from a previous application. I am willing to provide any necessary information to prove that I am not the one in control of the account under the name "Brian BK Fernandez." Despite multiple reports from my family and friends, Facebook continues to deny the issue. I have my current license and state ID available as proof, along with any other documentation needed. I am requesting that the old account be deleted to stop the hacker from tarnishing my reputation by scamming my loved ones and community.

A few months ago, my account was hacked, and I changed my password. When I tried to log in again, it asked for a code from an authenticator app that I never set up, likely by the hacker. Could you please remove the authenticator requirement from my account? I'm unable to access most of the Facebook help options without being logged in, so I would appreciate some extra assistance. Thank you.

I forgot my password and suspect my account has been compromised. I've tried to reset my password on Facebook, but the email for the reset link is incorrect. I've submitted my ID without any response. Can anyone help me contact Facebook customer support?

I have been a user of Facebook for the last 5 years. I always follow the community guidelines and do not post any illegal or sexual content on my account. Unfortunately, my account has been permanently restricted, and I am unable to post or comment on any posts. I believe this restriction was a mistake. I kindly request a review of my account to lift the restriction. Please consider unrestricting my Facebook account.

Hello Facebook team, My page is at risk of being restricted or unpublished due to repeated violations of your standards for inauthentic behavior. I received this message 18 months ago and believe there may have been a misunderstanding. I am seeking assistance in finding a solution to this issue. Regards.

I have been receiving emails stating that my password and email have been changed, resulting in me being unable to access my account as it seems someone has hacked into it and altered the login credentials. A friend, E.B. King, recently inquired about a new friend request supposedly sent from my account, which I denied. The email connected to my account should be [redacted], and the associated phone number is [redacted]. My daughter's name is K. Graves, my husband is A. Sanchez, and some of my friends include E.B. King, L. Fromhers, L. Martin, and E. Cressey. The account features pictures of my relatives, including grandchildren, children, parents, nieces, and nephews, as well as images of my black Ford F150 Harley Davidson Series truck. Facebook notifications have informed me about the changes made to my account without my authorization, leading to concerns about a fraudulent GoFundMe campaign posted on my page asking for $[redacted]. I am unsure how to secure my account when both email and password have been altered.

Hello, I am Arun L. Chaurasiya, and my user ID is carun46 or [redacted] My personal Facebook account was disabled without any valid reason. I did not engage in any illegal activities or violate any of the community guidelines. I used my real name, photos, and phone number on my account. Someone reported my account unjustly, and now I am unable to access my personal data stored there. I kindly request your assistance in recovering my account. Thank you, Facebook Team.

Hello, I am Arun K. Chaurasiya. My user ID is carun46 or [redacted] Both my Personal Facebook Account and Instagram have been disabled without any explanation. I have not posted any illegal content and have always followed Facebook Community Guidelines. I have used my real information such as name, pictures, and phone number on my account. I suspect someone has reported my account unjustly. I have personal data stored in my account and am unable to log in. I kindly request the Facebook Team to assist in recovering my Personal Facebook Account. Thank you.

A few years back, I had an old Facebook account where all my messages are going, but I can't access it. Now, I have a new account with the correct address, but it's gone, and I can't access it. I need to recover my account linked to "[redacted]" and remove the one associated with "rasmason...Comcast." Unfortunately, I can't find any of my accounts because they seem to have disappeared.

I have been encountering repeated suspensions due to my comments referencing the upheld Supreme Court decision regarding the method of carrying out the death sentence for treasonous actions, clearly stated as applicable only after a proper judicial process. I am concerned about the disparity in allowing posts regarding violence from certain religions and groups like Islam and BLM without the same level of scrutiny. There is a requirement to uphold the 1st Amendment right to Free Speech without bias. I urge for a fair and consistent application of any enforcement actions and to carefully review content before imposing censorship or penalties. It is essential to respect the laws and precedents in place to ensure the safety and sensitivity of all individuals involved. If there are differing viewpoints, I am open to receiving supporting legal evidence for discussion. I hope for a thorough reconsideration of the current moderation policies.

I discovered my Facebook account was hacked at the end of April. After sending them my ID the following week, they informed me that it didn't match the account details. I have been unable to reach them and all my attempts for help were unsuccessful. I've used a modified birth year for security reasons, which may be causing the issue. Unfortunately, I can't access my account as it was blocked during the hacking incident. I've been trying to retrieve access to see posts missed during my recovery from Covid last year. I really need to speak with someone to provide necessary information and resolve this issue. Creating a new account won't allow me to retrieve the past posts and send thank you messages, so I'm looking for assistance to regain access to my original account. Thank you for your help. - L.

I am dealing with a troubling situation involving targeted harassment and threats towards me and my family. After a disagreement escalated on a private message with someone from Mexico, I have been bombarded with death threats and hateful messages from large groups spreading false information about me. This has led to the suspension of my business page and a concerning level of danger towards me and my loved ones. Despite reporting these incidents to Facebook with no action taken, I am now seeking legal advice and considering involving law enforcement agencies like the police and the FBI for protection. Additionally, I plan to reach out to national news stations to share my story and shed light on the alarming issue of online harassment and mob mentality. The situation has left me feeling unsafe in my own home, and I hope that by speaking out, I can bring awareness to the dangers of such behavior on social media platforms.

Hello, I am reaching out for assistance regarding my hacked Facebook account. I am Mary Claire Ulidan Udaundo, a student at Mariano Marcos State University. I was born on December 13, [redacted], in Dagupan, Luna, Apayao. Despite trying to recover my account through Facebook, my requests have been ignored, leaving me unable to access my school resources. My new account's requests to join group chats and pages related to my online subjects are pending. I am desperate to regain access to my main account "Mary Claire Ulidan Udaundo," which was hacked and disabled by Facebook. The original email associated with it was [redacted], and my phone number was [redacted]3, but the hacker has changed them to [redacted] Despite providing my school ID, birth certificate, and an affidavit, Facebook has rejected my attempts to confirm my identity. I sincerely plead for help to recover my account. Thank you.

My father's Facebook account has been hacked. The hacker changed the email, password, and phone number. They also deleted identity details. I am requesting help from Mark Zuckerberg to recover the account. I cannot access it due to the wrong email tied to the account. Please send the recovery code via SMS to the updated phone number. The hacker changed both my email and phone number. I desperately need to regain access to my Facebook account. The hack occurred around 10:00 am to 10:28 am on 12/5/[redacted]. Thank you for your assistance.