Facebook Customer Service Issues

I am reaching out to Instagram as Ricky Borana, expressing my distress over the deactivation of my account "rickyborana" on May 29, [redacted]. Losing access to Instagram has left me devastated and deeply saddened. My account held valuable personal data and connections with family and friends, making it an essential part of my life and source of happiness. The past 12 days without it have been incredibly difficult, leading to severe depression. I appeal to Instagram to restore my account as this situation is affecting my well-being. I assure you that I have always adhered to the platform's guidelines, showing respect for others. Despite multiple appeals, including providing a selfie with a specific code and my identification documents, such as my passport, I have not received any response from Instagram. The continued absence of my account is exacerbating my mental health struggles. As a student studying in the UK, this disruption is hindering my ability to focus on my education and life. I plead for assistance in recovering my Instagram account, which has been a source of joy for me. The email associated with the account is "[redacted]," and the contact number is "[redacted]." I am willing to provide additional documentation if necessary. I implore Instagram to help me regain access to my cherished account.

A few weeks ago, I got logged out of my Facebook account. However, when I attempted to log back in, it claimed that my password was incorrect. Despite trying the "forgot password" link, I couldn't reset it because I no longer have access to the associated email address. I decided to use my phone number to receive a reset code, but this method was unsuccessful after several attempts. Now, upon returning to the issue, I discovered that my account has been disabled. Despite following the community guidelines, I'm unable to submit an ID confirmation since it states my email and phone are not linked to my account. Oddly, my account status can still be checked using just my phone number. Unfortunately, my friends can't find my profile to help either. I am at a loss on how to contact Facebook directly for assistance. Any advice would be greatly appreciated! -A.

Hello, I am using my official Facebook account to reach out for assistance with an issue I am facing. My Instagram account was linked to my Facebook account, but after a week, my account was disabled. I am unable to access both my Instagram and Facebook accounts. I have always adhered to Facebook's community guidelines and have not violated any rules. I kindly request the Facebook team to help me recover my personal Facebook account and reactivate my Facebook and Instagram profiles. Thank you for your attention to this matter.

My Facebook account was hacked, and I was alarmed to find my Messenger session expired, despite never logging out. I encountered a request for a login code and discovered two-factor authentication active, which I didn't set up. Even my Facebook app was logged out. During the password reset process, the reset code was sent to an unfamiliar email not linked to my account, adding to my confusion. I attempted to recover by providing my email and ID but still faced the login code barrier. To compound matters, my account's email was altered, and two-factor authentication was enabled without my consent. I'm at a loss for what my next steps should be to regain control of my account. Any assistance in restoring it would be greatly appreciated.

Subject: Assistance Needed with Accessing Deceased Son’s Account Dear Support Team, We are currently dealing with a tragic situation involving the untimely passing of our son, Erik Matthews. The details surrounding his death are under investigation, and we believe that his cellphone, with the number [redacted], may hold vital information in the form of his received messages just before the incident occurred. These messages could potentially assist in seeking justice for his unfortunate demise. Prior to this event, there were multiple changes in his usernames, such as erikmatthews5454, erikmatthewz, and zekematthewzz, though we are uncertain about his final username. As the appointed Personal Representative, I possess all the required documentation to support our situation. Your prompt attention and assistance in accessing this account are greatly appreciated. Thank you for your cooperation. Warm regards, M&A Matthews

I believe my Facebook account was hacked in the UK. The hacker added a new email address and changed the password, leaving me locked out. I reported the issue to Facebook promptly once I discovered it, although it took me about an hour to notice. I supplied my ID photo through the website as requested, and I received a confirmation email. However, I did not receive a case number, and I am uncertain when I can expect to regain access to my account. This incident occurred on June 8th, and I am growing concerned about the delay. My primary goal is to regain access to my account since it is my means of staying connected with loved ones during these challenging times.

I recently experienced a Facebook hack and had to change my password, but now I can't recall it. The issue is that my original email associated with the account was a Hotmail address created just for Facebook, which has since been deleted due to inactivity. This email is needed for verification to reset my password. While I have my phone number and an active Gmail, I haven't had success using these for verification. I have friends both online and offline who can verify my identity if needed. I'm hoping to regain access to my account without losing all the memories I've shared on Facebook. Any assistance would be greatly appreciated.

Hello, my Facebook account was compromised about a month ago. Upon opening the app, I was prompted to log in, which was unusual as it typically logs me in automatically. Despite entering my correct password, it was deemed incorrect. I discovered recovery emails in my junk folder, but the links had expired when I attempted to use them. The hacker altered my email, phone number, and password, preventing me from following Facebook's troubleshooting recommendations. I uploaded a photo ID to Facebook a month ago for account recovery, but I have not received any updates. I am reluctant to create a new account, especially after recently getting married and being encouraged to share photos with friends and family.

On April 29, [redacted], my Facebook account was hacked, and since then, I've been struggling to regain access to my information. Despite sending numerous emails to Facebook support and the disabled email addresses (support@fb and disabled@fb), I have not received any responses. I provided my ID for identity verification over six weeks ago, and still, there has been no reply. The hacker changed the contact email from my usual Yahoo address to a Hotmail account. When attempting to reset my password and recover my account, I keep receiving codes and reset links to the wrong email. Hoping for assistance, I recently acquired a Facebook Portal, but even after their promise to contact Facebook support, I have yet to hear back after over four weeks. The email linked to my account, provided for contacting me, is the same as the one below. I am Jennifer Marie D. on my Facebook profile.

Hello, I am Lyudmila Eldarova, the owner of the Instagram page solangemsk_store seeking assistance as my account is locked. My Instagram account holds great significance to me as a perfume collector with rare fragrances in my collection. I aim to share reliable information, offer some fragrances for purchase, and educate my audience on popular scents. I assure you that I followed all terms, refrained from utilizing third-party services or spamming. Any violations were unintentional due to my inexperience with Instagram, which I am eager to rectify and comply with any necessary actions. I am devoted to creating a beautiful and engaging page, cherishing each of my followers despite not having a large following. I value every individual who shares my interests. I appreciate any assistance provided. Thank you for your consideration. Best regards, Lyudmila Eldarova. Email: [redacted] Tel.: +7([redacted])[redacted]-95-95.

Hello. I am Lyudmila Eldarova, the owner of the Instagram page solangemsk_store, reaching out for assistance. My account has been locked, causing concern as it plays a crucial role in my passion for collecting rare fragrances. The page serves as a platform to share reliable information, offer certain fragrances for purchase, and educate followers on intricate scent compositions. Despite my efforts to comply with Instagram's policies, any inadvertent violations would be promptly rectified. I am eager to cooperate to regain access and ensure compliance moving forward. I am committed to enhancing my page's aesthetics and content while valuing my subscribers and their shared interests. I appreciate any support provided. Thank you. Regards, Lyudmila Eldarova [redacted] [redacted]

I have been experiencing multiple attempted hacks on my account daily for the past week. I am receiving emails prompting me to reset my password, which I haven't requested. Today, I am unable to access Messenger or Facebook without inputting a password, which I am hesitant to do out of fear of being hacked. When I tried to use my password, it was rejected. I am reluctant to follow the link provided to reset my password due to the previous hacking incident. I am seeking assistance from a human representative to securely reset my password and ensure it isn't compromised. I have tried contacting Facebook's [redacted] number, but they no longer offer human support. I refrain from logging into Facebook on any of my devices to prevent further hacking attempts.

Hello, my name is Lyudmila Eldarova, and I own the Instagram page solangemsk_store. I need assistance as my account is currently locked. My Instagram account is vital to me as a perfume collector, showcasing rare fragrances from my personal collection available for purchase. I aim to provide reliable information and educate my followers on the intricate compositions of popular scents. Despite my best efforts to abide by the terms of use, avoiding third-party services and spam, any violations were unintentional due to my novice Instagram skills. I am willing to rectify any errors, adhere to any conditions for page retrieval, and pledge not to repeat the mistakes made. I value each subscriber for their shared interests and apologize for any oversights. I am grateful for any support in this matter. Thank you. Sincerely, Lyudmila Eldarova. Email: [redacted]

Hello Instagram Team, I have been using my official Instagram account for the past 5 years without any issues until recently. After linking my Facebook account to Instagram, both accounts were disabled on May 26, [redacted], at 10:34 PM without any explanation. I kindly request the recovery of my mistakenly disabled Facebook and Instagram accounts as a lot of personal information, memories, brand connections, followers, and even my family's income depend on it. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Insta User Name: mohan_prajapati07 Email: [redacted] Contact: [redacted] DOB: 02/01/[redacted] India

My account has been hacked. I got emails to my Hotmail address, [redacted], saying my password was changed without my knowledge. When I tried the link in the email, it didn't work. I then used Forgot Account, and it revealed the hacker had changed the email associated with my account. I added my Gmail address, [redacted], but the hacker got the confirmation code as well. Despite multiple attempts, I was unable to enter the code successfully, and now Facebook is advising me to wait before attempting again. I also sent a picture of my passport, but the link provided in response was invalid. Now, my account seems to have disappeared, and I'm concerned about losing all my photos. I hope to resolve this issue promptly. Thank you for your assistance. Regards, Catherine McDermott

I am having trouble accessing my Facebook account under the email [redacted] because it seems like someone changed my password, phone number, and email associated with it. When I tried to use the "forgotten password" link, they send a code to a new email address that is not mine. I am unable to resolve this issue. Can I provide my ID to confirm that I am the genuine owner of the account named Dome Lone Rider McScar? I urgently need access to my account for work purposes and would like assistance in recovering it and reporting the hacker to the authorities.

My account might have been disabled or hacked as I couldn't log in to my Facebook application even with the correct email and password after a recent update. This has been an ongoing issue for about a month now. I had to switch to a new primary email as the previous one was not working for password resets. However, even after updating the new email, I keep getting prompted for a login code that I don't receive, leading to errors. The methods provided by Facebook's help center for account recovery have not been successful for me. I would appreciate any assistance with resolving this matter.

I am concerned because a close friend of mine had their identity stolen on Facebook. The perpetrators are using his business page details, photos, and name to run fake competitions and request sensitive information like bank card details. Despite multiple reports from the real account owner, myself, his wife, and others, the response received indicates disbelief in the account being fake. However, evidence such as recent photo additions and name changes clearly show the fraudulent activity. This situation could harm his work and deceive more people if left unresolved. The lack of effective action taken so far is disappointing. I have photographic evidence to support my claims and urge immediate attention to this matter. Please contact me promptly via the provided email address.

Hello Facebook team, I urgently need your assistance. When I tried to fill out the form to appeal the disabling of my Facebook account, I received a message saying that too much time has passed for it to be reviewed. My user ID doesn't have a fake name or any other misleading information. I am unable to reach out to Facebook using the feedback form provided. I kindly request you to restore my disabled Facebook account. The email linked to my disabled account is [redacted]. Thank you.

Hello, I am facing issues logging into my old Facebook account. When attempting to log in, I am prompted to "confirm identity" by contacting 3 trusted contacts for a recovery code. However, the link provided does not work, making it impossible to retrieve the codes. Additionally, one of my contacts passed away in [redacted], further complicating the process. Clicking on the "try another way to recover account" link only refreshes the page without providing a solution. I am eager to regain access to my account and willing to verify my identity by uploading identification if necessary. Is there a way to reach out to Facebook for assistance or disable the "trusted contacts" feature without logging in? Any advice would be appreciated.