Facebook Customer Service Issues

We have reviewed the information you provided. If you are not of legal age to be on Facebook or if your account violates our terms of service, your account will remain disabled for security reasons. Should your legal name differ from your Facebook name, if you suspect your account was hacked, if there is evidence of someone else engaging in inappropriate behavior using your account, or if you have been harassed by someone potentially responsible for the disabling of your account, please contact us.

Hello, This morning, I encountered an issue with my mobile phone. The LCD screen is broken, and there is a password preventing me from accessing my data. I decided to purchase a new phone, but I am unable to transfer my data due to the password and broken screen hindering the process. Moreover, I am facing difficulty logging into my Facebook account because I have forgotten my password. Despite several attempts to reset it, I am unable to proceed since my phone number isn't linked, and my email address has been changed without my authorization. The current email associated with my account is [redacted], whereas my original email is [redacted] I am eager to regain access to my Facebook account and would appreciate any assistance you can provide. Thank you, TARIQ AFZAL

Hello Facebook Team, I urgently need your assistance as my Facebook account was disabled while trying to fill out a form. The error message states that too much time has passed for a review to be conducted. I assure you that I am a legitimate user and do not have a fake name or any other suspicious activity. I am unable to reach out to Facebook through the feedback form, so I kindly request the restoration of my Facebook account with the following details: - Disabled Facebook email: [redacted], Name: Vashu Vlogs - Email associated with disabled Instagram account: [redacted] - Instagram Username: @saurabh__shukla__143 I appreciate your prompt attention to this matter. Thank you.

Hello Facebook Team, I urgently need your assistance as my Facebook account got disabled when I attempted to fill out a form. The message displaying "too much time has passed; we cannot review..." is preventing me from contacting Facebook through the feedback form. I assure you that I am a genuine user and do not have a fake name or any other misleading information. Kindly consider restoring my disabled Facebook account associated with the email address [redacted] under the name Vashu Vlogs. My disabled Instagram account username is @saurabh__shukla__143. Please review the situation and help me recover my account promptly. Thank you.

On November 6th, [redacted], my Facebook account was permanently deleted without warning. Facebook claimed it was due to a severe violation of community standards, but I was never informed of the specific violation. My personal page was always rated PG, and I maintained respectful discussions. I was an admin for a page sharing information about preventing human trafficking and exposing pedophiles. Despite never receiving details about the violation, I suspect it was related to the anti-predator content. Since then, significant developments have occurred in cases we were working on, reinforcing the importance of our advocacy. While I understand Facebook's policies, I would like at least to retrieve my personal page with cherished memories and photos. I have been trying to resolve this issue for months without any success. Any assistance in this matter would be greatly appreciated. Thank you for your help, Scott L.

I am currently unsure why my Facebook page was disabled. Despite numerous attempts to recover it, I have been unsuccessful. The message I received states: "Your Account Has Been Disabled" due to not following the Community Standards. I am a retired Military Veteran, and my wife is currently serving in Pakistan. We created the page to communicate with each other since calling is restricted in her location. I attempted to create a new page, but it was also unsuccessful. I urgently need to re-establish contact with her. Kindly reconsider this decision or allow me to create a new page. Thank you for your understanding. - M.P.

I purchased an iPhone 11 Pro Max with 128GB of storage for over $[redacted] on June 5th through your Facebook Marketplace with the buyer's protection plan. However, when trying to file a claim within the 14-day window, I encountered a technical issue preventing me from submitting the claim. As the deadline approaches, I fear involving a lawyer due to the challenge in accessing the required claim forms. I rely on a fixed income from my SSN, making this situation challenging for me financially. I seek either a resolution for the iPhone matter or a refund exceeding $[redacted]. Please, I implore you to assist me promptly.

On January 7, [redacted], my Facebook account, registered under the name Jay O'Hearn, was hacked, and the password was changed. I received emails from Facebook alerting me to the issue, but I only saw them later, rendering it too late to address it. I tried numerous steps on Facebook to recover it, managing to reset the password. However, I faced a roadblock when prompted for Two-Factor Authentication from a Code Generator, a security measure I hadn't set up. It seemed the hijacker had done so. Despite changing the password, I couldn't progress due to the Two-Factor step, which would likely notify the hacker. I had not linked a phone number to my account initially. Despite my attempts to provide proof of identity to Facebook, they have not accepted it, citing a mismatch with their records. As I created the account years ago, I'm unsure of the information they possess. Trying to reclaim my account for six months has left me frustrated, especially since contacting Facebook for assistance is nearly impossible. Any advice would be greatly appreciated. Thank you, Jay O'Hearn.

I am in the process of removing personal details from my Facebook profile to safeguard against potential privacy breaches. Recently, I attempted to alter my birthdate by selecting a year that would make me appear much younger, which triggered security measures causing Facebook to suspend my account. While I understand the precautionary actions taken by Facebook, I am uncomfortable providing a picture of my driver's license to verify my identity. Upholding the security of my personal information is paramount to me, and I am hesitant to share sensitive documents with any platform. I am seeking alternative methods to demonstrate my authenticity to Facebook that do not involve submitting such private materials.

My Instagram account (@hiimjustinnnn) was disabled on June 10th. It was not cited for violating community standards initially, as seen in picture 1 where I was prompted to verify my account with a phone number. However, after waiting for 24 hours, I received a disabled message when attempting to log in to my main account, as shown in picture 2. I followed the provided instructions to appeal the issue, but encountered a problem with an error message stating an invalid account name, as depicted in picture 4. I mainly used my account to share news, daily life updates, and chat with friends through Direct messages. If sharing posts to my story was deemed a violation, I find it unreasonable. I am hoping for a reasonable solution to reactivate my account and understand why my account name is preventing me from appealing my case. I kindly request assistance in restoring my account, as it holds many memories with friends and from my university life.

I mistakenly provided my card number to my care team despite being advised not to. I am unable to send a text reply because I do not have a mobile phone, and the form does not accept our email addresses. Due to frequent thefts in our area, remembering all this information becomes a challenge. People with mental disabilities, especially low-income earners, face discrimination in various ways. The form assumes ownership of mobile devices without offering alternatives for those who do not have them. My wife, Tiffany L., and I, Jonathan ML, value using Facebook as an activity, as it helps us stay connected. However, due to our separate care homes, sharing iPads and dealing with confused emails causes stress. Despite our challenges, we try to use social media responsibly and engage with respectful content. Unfortunately, due to various issues like my blocked Google account, accessing and using certain apps has become increasingly difficult. We appreciate your understanding and support during these challenging times. Feel free to ask any questions. Thank you. Jonathan ML

My account was disabled in early May, and I promptly submitted a request for reactivation. I received an automatic reply acknowledging my request, stating that due to Covid-19, they were unable to review it at that time and apologizing for any inconvenience caused. Since then, I have been reaching out to Facebook consistently regarding the issue. Recently, I received a response mentioning that too much time had passed for the account to be reactivated. As a professor at Karachi University and currently serving as a Vice Chancellor at Benazir Bhutto Shaheed University in Karachi, the history displayed on my account is significant to me, and I cannot afford to lose it. I am kindly requesting the reopening of my account. Sincerely, Akhtar Baloch [redacted] +[redacted]74

I sent an email to the provided address, but it returned as a nonexistent number. I included my card details against advice, and there's no option for a text reply. I am unable to use a mobile device and the form did not accept either of our emails. Security is a concern due to thefts in our area, creating added stress. Individuals with mental disabilities, like myself, face discrimination, particularly those with limited income. The form didn't accept numeric characters and assumes ownership of mobile devices, which we don't have. My name is Jonathan Murray-Lacey, and my wife is Tiffany Leith. Facebook is important to us but using it has become confusing due to shared iPads and email mix-ups. We're now in separate care homes and communicating online has become more complicated. We strive to engage respectfully online and avoid controversial content. Our restricted access due to various issues like blocked Google accounts and forgotten passwords is frustrating. We understand these are challenging times for everyone. Feel free to ask any questions. Best regards, Jonathan ML

Hello, I haven't accessed my Facebook account in nearly six years. Today, I attempted to log in and reset the password successfully. However, the platform is now requesting that I confirm my identity by contacting three friends I am no longer in contact with. It would be more convenient if I could select which friends to reach out to for these codes, but unfortunately, this option is not available. I was able to update my password, but the challenge now is verifying my identity without current contact with these friends. I wonder if there are alternative methods to confirm my identity. Is it possible for Facebook to allow users to choose the specific friends to contact in order to verify their identity?

I have not received any communication from Facebook regarding my hacked account, which occurred on May 28th. The person who hacked into my account changed the associated phone number, so I am not receiving the login codes. My account is connected to a Facebook Business Page, and access to this page has been revoked from all profiles that previously had access. This situation is detrimental to our business, and we need a swift resolution. I have attempted to contact Facebook through various forms and submitted my ID multiple times without success. I will try the live chat option provided on your website, but I am not optimistic about it. Best regards, Kieran M.

Dear Facebook Support Team, I am writing to seek assistance in recovering my Facebook account under the username [redacted] Unfortunately, I have forgotten my password and I am unable to recover it as my Yahoo email account is lost. Despite my attempts, I have been unsuccessful in regaining access to my account. This account holds numerous personal memories and data that are important to me. Below are the account details: Username: [redacted] Name: Avani Suresh Occupation: Research Scholar at S D College, Alappuzha Education: Catholicate College, Pathanamthitta (Botany) High School: Sacred Heart High School, Mylapra Location: Pandalam, India From: Pathanamthitta I kindly request your support in helping me recover my Facebook account. Sincerely, Avani Suresh

Dear Facebook, I am reaching out regarding my Facebook account under the ID: [redacted] I am unable to retrieve my password as I have lost access to my Yahoo account. Despite my efforts, I have been unsuccessful in recovering my Facebook account where I have stored numerous memories and personal information. I kindly request your assistance in regaining access. Account Details: Account ID: [redacted] Name: Avani Suresh Occupation: Research Scholar at S D College, D Alappuzha Education: Studied Botany at Catholicate College Pathanamthitta School: Sacred Heart High School, Mylapra Location: Pandalam, India Hometown: Pathanamthitta Your help in recovering my Facebook account would be greatly appreciated. Sincerely, Avani Suresh

My account was deactivated due to sharing offensive content, which was unknowingly sent by a friend as a prank. I have always complied with Instagram's guidelines and policies without any prior violations. I understand accounts can be permanently removed for repeated violations, but this was a one-time mistake caused by my friend's video prank. I had no warning before my account was banned. My linked Facebook account is also inaccessible now, which is very important to me. I am requesting to have both accounts unblocked as this was a genuine first-time error that I won't repeat. Please, Instagram, I hope you can reconsider. Instagram username: rhvsingh Facebook: rajaharshvardhansingh Email: [redacted]

Dear Facebook Team, Sir, my personal Facebook account has been disabled. Someone may have hacked it. There are only 20 days remaining, then my personal Facebook account will be permanently disabled. Sir, I have followed Facebook Community Guidelines. I have not done anything wrong on my Facebook account. This is my official Facebook account. I have not posted any illegal or sexual activity on my Facebook account. I have stored a lot of personal data on my Facebook account. I kindly request you to please recover my personal Facebook account. It is very important to me. Thank you, Facebook Team.

To whom it may concern, I hope you are having a good day. We are reaching out regarding our disabled accounts after attempting to run ads, which has been quite disappointing. Despite our efforts to resolve this by obtaining the confirmation code from the Facebook team, no code has been received. Moreover, we have funded our account to run Facebook ads, but unfortunately, it has been banned. If our account remains disabled and we are unable to run ads, we kindly request a refund. We have attached screenshots highlighting the numerous attempts we have made to address this issue, but no emails have been received. We have made payments but are unable to run our ads. Our Facebook ID: Sleek Est Our Facebook Ad ID: [redacted][redacted] We would greatly appreciate prompt assistance with this matter today. Thank you.