My Facebook account was hacked and they changed my email aswell and my phone number tha...

GetHuman5530053's customer service issue with Facebook from December 2020

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GetHuman5530053's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5530053 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5530053 can let us know if they help or not.
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Before contacting them, items GetHuman5530053 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman5530053's own words
My Facebook account was hacked and they changed my email aswell and my phone number that was associated with my account. They had a photo of my driver's license which they then sent to fb for the two step authentication process and changed all of my information which locked me out of my account. Facebook has like froze my account because of me trying to recover it after this guy hacked it. I'm out of options and it's super important I get back into my account. Please help?!

GetHuman5530053 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman5530053
Dec 8th, 2020 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 139281 others
0 customers following this

Timeline

GetHuman5530053 started working on this issue
Dec 8th, 2020 12:05am