Facebook Customer Service Issues

I recently set up a new e-commerce business page on Facebook, utilizing the updated format and the new "commerce manager" feature, but encountered issues with the functionality of the "shop" button. Despite researching tutorials and instructions extensively, I couldn't preview how the shop appeared to customers or test it myself. Ultimately, a friend attempted to make a purchase and discovered that the shop button was not working as expected. By resorting to an older Youtube tutorial demonstrating the use of the "shop" button in the traditional Facebook format with "Tabs & Templates," I reverted to the old layout. However, upon switching back, the shop button was not automatically displayed and had to be manually added. Currently, it functions well on the old format, but I express concern that Facebook may phase out this option in favor of the new format. In my experience, the older format is more intuitive and user-friendly for business purposes. I believe this feedback is valuable for the IT team to consider.

I was expecting a grant for dental assistance, but ended up being targeted by a scam asking for money for Walmart cards. Unfortunately, my accounts have been compromised, and I can't access important services like Google, Facebook, and my bank. I really need my Facebook account to reach out to my support network. I've tried contacting Facebook, but haven't been successful. This account is from [redacted], and I'm struggling to reset my password. I'm in desperate need of help as I'm unable to drive. If anyone can assist me with this issue, it would be greatly appreciated. Thank you. Laura

Hi there, I recently noticed some suspicious activity on my Facebook account. On April 4, [redacted], someone logged in and posted a discount image. I deleted it, but then on April 12, [redacted], I couldn't log in. When I searched for my account with my friends, they found a different account. The account I had to create to contact support is _[redacted]0_. I'm unable to log in as it prompts for a forgotten password for adityasarker. When I ask for an email to reset my password, it says the user is not found. I would appreciate help in resolving this issue so I can access my original account again. Thank you.

Hello, I am Brenda Hebert and I am a Facebook user. I am having trouble accessing my real account with my full name and a Thanksgiving picture. A hacker has created a new account using just "Brenda Hebert," which I can access. I need urgent help retrieving my real account named BRENDA ANN HEBERT. Support seems to be asking for payment and I believe I have been scammed. I want to regain access to my original account as soon as possible. Any assistance on what steps I should take would be greatly appreciated. Thank you in advance for your help.

I got locked out of my Facebook account after mistakenly changing my birth year to [redacted] while trying to protect my birthdate's privacy. Facebook requested a photo ID, which I provided. Even though I confirmed I am of age in the ID, my account remains locked after 24 hours. I am unsure if it will be unlocked soon or if there are additional steps I can take to fix this issue.

My account was hacked. Someone pretended to be a friend from the service, claiming they were approached by a lady offering money owed to disabled individuals. These scammers contacted me through Facebook, requested information, and then took over my account. Now, I can't regain control, and they are using my identity to dupe other Veteran friends. A close friend even called me about someone trying to impersonate me. I want my old page back; it connected me with friends from my service years, family in New York, high school buddies, and church friends from my time in Germany. As a 20-year Air Force Veteran, falling victim to a scam makes me feel foolish.

I recently changed my Facebook password but unfortunately can't recall it. I need to reset it, but the issue is I no longer have access to the email linked to my account. I'd like to update it to my current email, as the previous one is associated with an old Farmville account I no longer use. I submitted my ID using my work email about a week ago to verify my identity but haven't received any updates yet. I'm concerned that my work email security settings might block emails from Facebook. All I want to do is reset my password and regain access to my account. Contacting Facebook for help seems very challenging. Can someone assist me with this issue, please?

My account was hacked. Facebook questioned if I logged in from Fresno, CA, but I reside in Alaska. I indicated it wasn't me and reset my password. Now, it's asking for a two-factor authentication code, which I never set up. The hacker likely did. Despite numerous attempts, I can't receive the code. I reclaimed my email from the hacker and saw how he changed it. However, I remain locked out without the SMS code sent to my phone. My phone and laptops aren't recognized, showing the message "Does Not Recognize this Device." I've also followed the steps on facebook.com/hacked but waiting for a response from Facebook seems futile. Please provide assistance. Thank you. P.S. My Instagram is linked to Facebook, but I can't access it due to the SMS code requirement.

I expressed my opinion that the Chinese communist Premier of Victoria, Daniel A., should be arrested for treason as per the Australian Constitution. I've recently discovered that my account has been permanently deleted. Furthermore, Facebook has shared my personal information with a company I only interacted with on the platform, leading to me receiving unsolicited emails from them. This is a violation of data privacy laws. I am considering legal action against them for their actions.

My Facebook account was disabled due to a violation of community guidelines. The original account was around 10 years old, and the second was created to replace it. I am requesting the opportunity to rectify any content that goes against the policies and regain access to my account/accounts. I would appreciate the chance to edit the content to comply with the guidelines. If the issue pertains to offensive material, I ask that Facebook remove it and grant me ongoing access.

On October 19th, I received an unexpected ban on Facebook that stated a post violated community standards, resulting in a 30-day ban. However, I couldn't view the post or contest the decision. Ten days later on October 29th, my account was disabled without explanation, causing me to lose access to my groups and business pages. Attempts to reach out to Facebook were fruitless as I received no response or encountered errors. I even have intellectual property on my business page that I can't access or delete. I've filed complaints with the FTC and BBB due to these unjust actions. The main reason for my account issues seems to be my involvement in conservative communities and hosting Trump-related events. Despite my efforts, my pages were targeted and events were repeatedly deleted, leading to further account troubles for my friend, Chris. This situation not only feels criminal but also discriminatory, and it infringes upon my intellectual property rights. Thank you for listening.

Good evening GetHuman, I urgently need your assistance with a pressing issue concerning both my personal and business ad accounts on Facebook. Despite my attempts to remedy the situation through various methods, including submitting an appeal form with my ad account ID, the system prompts me to contact Facebook through Business Manager or Ads Manager. Moreover, I encountered difficulties with disputing the form via the payments section, as it closed the case abruptly. Even reporting the problem did not yield any results in my support inbox. Regrettably, I have been unable to reset or delete the business ad account independently. This ordeal is exceptionally frustrating as I depend on Facebook for launching my agency, and the restrictions stem from alleged violations dating back to [redacted]. Your prompt assistance in resolving this matter would be greatly appreciated. Warm regards, Matt

I'm a commercial artist on Instagram and recently encountered an issue. While trying to access my Instagram page, I was mistakenly informed that I didn't meet the age requirements. I am 16 years old, above the required age, and can provide my government ID to verify this. The misunderstanding arose from a humorous Russian joke in my bio, which Instagram improperly interpreted as my actual age. My account has been disabled, despite my efforts to clarify my age by submitting my Canadian Health Card via Facebook customer service. I'm concerned about losing my account with over 30,[redacted] followers and customers, as it's a significant source of income that I've worked hard to establish. I have not received any response from Instagram regarding this issue. I'm unsure how to directly reach Facebook support for assistance. Any guidance would be appreciated. Thank you.

I need help reloading my Facebook account. I have it on my iPhone 7, but I can't recover it on my Chrome laptop after it got hacked multiple times. Two individuals from the Middle East tampered with my games and even changed passwords. A German hacker reported me as a hacker, leading to my Facebook being deleted with my Drive contents erased. I had to create a new account, but that got compromised too. Apple Techs locked my account for 19 days due to security concerns. I am implementing extra security measures with a security attachment and a digit code. Also, I experienced unauthorized access to my bank account. I have been unable to recover my account despite numerous attempts due to delays in verification. I have reported suspicious activities to Google multiple times. It seems like hackers are consistently infiltrating Google and Facebook. I have encountered difficulties with Google games being used by hackers to access my accounts. I have reported incidents to Google, suspecting fraudulent activities in Las Vegas, Germany, and Eastern Europe, including a Muslim individual rerouting his IP address to different locations.

Hello, I hope this message finds you well during the upcoming election period. I woke up this morning to find my personal account disabled, which has affected all of my business accounts. Recently, I have been running advertisements, but I decided to turn them off this morning. Strangely, after turning off my ads, my entire account was disabled. I believe I did not violate any policies since the account was disabled after I stopped my ads. I have faced ad account disablements before, but your team has been able to resolve them promptly in the past. This time, it is more serious as my personal account has been banned. I am eager to understand any mistake I made to improve my future advertising efforts. I understand you are busy with Q4 approaching, but I would greatly appreciate it if you could review my account when time permits. Thank you for your attention and assistance. Best regards, - P.

I initiated a security check on Facebook last Friday, but I am unable to access the email linked to my account where the verification code was sent. I have submitted a picture of my driving license along with a new email for correspondence, but I have not received any emails. As a result, I am unable to log in to my account. I have tried various troubleshooting steps recommended by Facebook, but I am still unable to regain access. Any assistance would be greatly appreciated.

The review of your information may take longer than usual. Thank you for submitting your details. We have received them. Due to the coronavirus (COVID-19) pandemic, we have fewer staff available to review information. Therefore, your account review may take longer than usual. As ensuring the safety of individuals on Facebook is our top priority, you will not be able to use your account until then. Email: [redacted] Username: Bhupendra Neupane Country: Nepal Contact number: [redacted]

Hello, I have reached out to Facebook multiple times regarding an issue with my account. On Friday, October 30th, someone unauthorized accessed my account and changed my password, as well as possibly my phone number. Although I removed their email address and changed my password, I am unable to access the code generator on my phone or laptop and do not receive text messages for verification. I would appreciate assistance in resolving this matter and regaining control of my account. My correct contact information is: [redacted], and +[redacted]3. Could you please provide me with default codes for the code generator or assist in allowing me back into my account? I have already submitted my ID multiple times and need access due to school-related concerns. I can also provide additional verification through my friends to confirm my identity. Thank you for helping me regain control of my account. Sincerely, Pia van de Camp

I recently installed a new hard drive and now find myself unable to access Facebook. I have been a loyal user for over 15 years and have followed all the steps they requested, but to no avail. I am 79 years old, residing in Las Vegas, NV, while my family is scattered in different states. Facebook allows me to connect with them and see photos of my grandchildren and great-grandchildren. Turning 80 in January, Facebook suddenly locked me out after the new hard drive installation. It was working just fine the day before, but a technician working on my computer caused some issues. Despite trying various passwords, Facebook continues to block my access. My computer functions properly for everything else, so this restriction puzzles me. Please assist me in regaining access as Facebook is my primary source of joy in my golden years. Thank you, Marilyn Thomas

My Facebook account was disabled due to allegedly breaching community standards. However, I believe there was no delay between the offensive post and the account's disablement, preventing me from appealing. The ambiguity about the status of the disablement is troubling, as some cases show temporary suspensions while others warn of permanent disablement. I cannot recall the exact date of the post. It's essential to mention that my comment did not endorse violence, property damage, or threats. I am seeking assistance to reactivate my account as I recognize and respect the community standards and commit to complying in the future. Thank you for your attention and help in resolving this matter.