I was on facebook and decided to change my password because I found out it had been hacked...

GetHuman5061239's Recover Hacked Account issue with Facebook from July 2020

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Before contacting them, items GetHuman5061239 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5061239's own words
I was on facebook and decided to change my password because I found out it had been hacked . I put in a new password and had no problem I joined several astrology groups and i used my new password But then all the bells whistles came off across my screen and Danger went accross my screen and it said I had to change my password immediately. I ignored it and was back looking at the astrology And then the page was blanked out and it said it had changed my passwword. I had no idea what that would be or how to find it. I tried to put in a different password but then I was kicked off. I uploaded(my son came over and did it)my picture and you got it . I have my birth certificate but if I take a picture and I don't know where or how to get it to you. I could make a copy and fax it to you .That would be easier for me. Need fax number. I don't know what you want me to do

GetHuman5061239 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5061239
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 158573 others
0 customers following this

Timeline

GetHuman5061239 started working on this issue
Jul 13th 7:43pm