Hi, my ad account has been frozen and I can't do a review.***I start from the beginning...

GetHuman-mcbourao's Recover Disabled Account issue with Facebook from June 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-mcbourao may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-mcbourao's own words
Hi, my ad account has been frozen and I can't do a review.***I start from the beginning, we have a product that could really work on Facebook, so we made the site, created an offer and tried to add more value as possible. **We're new to Facebook, so we decided to promote our page and we did it with a small video and a very wide targeting, just to make us known a minimum.***The promotion ran one day, during which time we prepared the ads to promote our product.**But when I reconnected to my advertising manager, I saw that I was blocked for not respecting them rules. **I thought maybe we made a mistake somewhere but I don't know where we could have made it. **So I want to contact them (do a review of my account) but the service is not working, I don't know if it's just me or this problem is for everyone.*** I don't want to be stuck anymore but I don't know how to do it.***I can send you screenshots but I can't put them up!**Thank you, if you think I'm not detailed enough don't hesitate to tell me !

GetHuman-mcbourao did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-mcbourao
Jun 25th, 2020 - 7 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 166485 others
0 customers following this

Timeline

GetHuman-mcbourao started working on this issue
Jun 25th, 2020 12:34pm

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