requested on April **rd to send to my new e-mail address, a code to change my old Id ad...

GetHuman-jaimenr's customer service issue with Facebook from April 2020

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The issue in GetHuman-jaimenr's own words
requested on April **rd to send to my new e-mail address, a code to change my old Id address. I entered my phone number to receive via phone the password or code to change it, but it was not possible. The old Id address was *****@***.com that address not longer exist. *I was asked to summit an ID and the new address which I did, but I make a mistake with the e-mail address sent, I missed a number. **That same night April ** at **:** pm I sent another e-mail, recognizing my mistake and sending the correct one which is:* *****@***.com please make a note and to correct the error.*A note from your page said, that it will take ** hours to respond and I haven't receive anything yet. Since I provided my Drivers License ID as requested, I'm getting concern about it I just want to validate that you receive the information* *I apologize for the inconvenience that this may cause you.* *Thanks in advance.* *Jaime Nunez.

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Facebook

Customer service issue
Reported by GetHuman-jaimenr
Apr 25th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 196490 others
0 customers following this

Timeline

GetHuman-jaimenr started working on this issue
Apr 25th 11:53pm

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