Facebook Customer Service Issues

After carefully reviewing the Guidelines and completing the Facebook Blueprint Ad Policy course, I have realized that I unintentionally violated two key rules, 4.23 and 4.27: 4.23 - Prohibited Content: Misleading Claims: I mistakenly stated that our product could guarantee to cure bad breath instantly. 4.27 - Unacceptable Business Practices: Our advertisement included misleading claims about our product. I deeply regret overlooking these rules and take full responsibility for this oversight. It has come to my attention that our advertisement video could have been of higher quality and had better content. I have already reached out to our media agency to make necessary adjustments. Nevertheless, it is my duty to adhere to the policy guidelines and pay closer attention to them, which I failed to do. As a new small business owner, I have learned a valuable lesson about the importance of thoroughness in my business practices. Facebook provides a valuable platform for business growth, and I now understand the importance of abiding by its rules. I am willing to remove any current ads that violate the guidelines and commit to ensuring that my future texts and videos are accurate and honest. I will refrain from making misleading claims and unethical business practices and will prioritize transparency. I am grateful for your time and understanding, and I kindly request a chance to rectify this situation. Thank you. Stay safe and healthy.

After thoroughly reviewing the Guidelines and completing the Facebook Blueprint Ad Policy course, I have identified that I inadvertently breached rules 4.23 and 4.27. Specifically, we made misleading claims about our product's ability to permanently eliminate bad breath within seconds. It was a mistake on my part not to have adhered to these crucial rules, and I take full responsibility for this oversight. Additionally, I acknowledge that our advertisement video should have featured higher quality content. We are working with our media agency to make the necessary improvements. As a first-time small business owner, this experience has taught me the importance of careful attention to detail in adhering to policies. I am committed to rectifying these errors and maintaining transparency in all our future advertising endeavors. Facebook is a valuable platform for my business growth, and I now understand the significance of abiding by its policies. I humbly request a chance to reactivate my ads account. I am prepared to promptly remove the non-compliant ads and pledge to revise future content to ensure compliance with all guidelines. I vow to steer clear of misleading statements and unethical business practices moving forward. Thank you for your consideration.

I need to reiterate my concerns as I have still not received a satisfactory response. I have been unduly detained for over a month and a half due to a post that violated community standards, even though it was a shared post and the original poster has faced no consequences. Subsequently, following this incident, my email was compromised, and I have lost access to my Facebook account without any explanation. I am proceeding with a lawsuit seeking damages of 17.6 million dollars. My lawyer, Elias Abba, is well-versed in legal matters, and I am confident in pursuing this case. Despite numerous attempts to contact your team through various channels, such as phone calls and emails, I have received no communication back, which is unacceptable. This mistreatment, especially towards a disabled war veteran, is a clear case of discrimination. I expect a prompt response within 24 hours, or I will escalate this matter further. Please take this issue seriously and address it promptly before it escalates to legal action.

I served over a month in jail for a Facebook post while the one responsible is not facing consequences. Following my release, my emails were hacked. This is the third time I'm reaching out to emphasize my determination to pursue legal action. I will not back down from my lawsuit seeking 17.6 million dollars. I have legal support at no cost, while you will bear the expense of your attorneys. Failure to address this may lead to imprisonment for someone in your company. I am resolute in obtaining the full amount awarded by the judge without compromise. Be prepared to settle the amount owed when we meet.

I am a victim of domestic violence. My ex-partner, Isaac Ferris from Coffs Harbour, has changed the joint Facebook account we shared to his name and locked me out. The email [redacted] and phone number [redacted] associated with the account are mine. I need help shutting down this account as he is posting false information about me. I want him to start a new account on his own.

I'm a data analyst at South Africa Airtel's fraud management system for 7 years. I'm baffled by the actions of the Facebook content analyst they've hired. At my job, we always ensure the content is scrutinized for legitimacy before taking any action. To my surprise, Facebook abruptly blocked me from replying to comments on my own post without any reported violations. Despite receiving positive engagement with 1k likes and comments, I'm now unable to interact. It's frustrating how Facebook support acted swiftly without proper assessment. I seek a clear explanation for being restricted from engaging on my post that abides by Facebook's policies. I plan to address this issue through GetHuman to obtain a detailed response.

I would like to address the recent deactivation of my Facebook account without warning. I have been a responsible user without any inappropriate behavior such as spam messages or unsolicited content. Despite this, my account was deleted abruptly. I kindly request your assistance to escalate this matter to the Top Management for review. My account name is Mohammed Ellithy and my phone number is +[redacted]51. I appeal for your support to investigate this issue as my account was disabled mistakenly based on the recent news feed activity. Currently, my account is not searchable by my name or ID. I urge for the reinstatement of my account in accordance with Facebook policies and procedures. Prompt resolution and your timely response would be greatly appreciated. Thank you for your attention to this matter.

My correct name is Harish Malviya, but all my friends have called me Mallya since childhood. That's why I created my account with the name Harish Mallya. My education, everything is true. I have never shared any inappropriate posts or violated any of Facebook's rules. Perhaps some information may have been incorrect due to ignorance, but I am genuine. I have decorated my account with family photos, been live once, and also shared photos with many political figures and ministers several times. If I were a fake, I would never do such things. My Facebook account has been deactivated by Facebook, which has deeply upset me. There are many of my original articles that I have written throughout nights on it, and losing them saddens me greatly. I used to gain knowledge from pages of many great poets, writers, and authors, and I have lost that too, along with my friends. Please activate my account.

My Facebook account has been hacked. The hacker removed my email address and replaced it with their own. The issue is compounded by the fact that the email I originally used for my Facebook account, created 18 years ago, has been deleted by Microsoft due to inactivity. I urgently need to regain access to my account. It is frustrating as I have had this profile since [redacted], with English as the language and content mostly featuring me and my female friends. The hacker, an Arabic-speaking male, has altered the profile significantly, posting peculiar content and adding their own friends. Despite repeated reports from my friends, Facebook has not taken any action on this matter after many months. Reporting the profile has not yielded any results, with Facebook claiming they cannot identify any issues. I am seeking assistance to resolve this situation promptly.

I am troubled by an account on Facebook named DANILO DAVID, who is continuously posting inappropriate and hateful content directed towards the President of the Philippines. The images and comments shared by this account are filled with hate and bullying behavior, which is unacceptable on social media platforms. I have tried reporting this account numerous times, but the issue persists. I believe that such behavior should not be allowed on social media, considering the impact it can have. I have been searching for ways to address this matter, as it is no laughing matter and should not be overlooked. I hope that appropriate actions will be taken to address this issue promptly. Thank you for your attention.

Hello, I am reaching out here for help as I am not receiving much assistance elsewhere. My Facebook and Instagram accounts were mistakenly disabled yesterday, which is unjust as I haven't violated any Facebook policies. At 1 am local time, I received a notification from Facebook saying my ad was being reviewed. I never intended to create an ad on Facebook using my account and it mentioned something about L.[redacted]. I attempted to cancel it but couldn't locate the option. Shortly after, my Facebook account was deactivated for policy violations that I did not commit. Despite following the instructions to reactivate it, I was informed that the decision was final and irreversible. Subsequently, my Instagram account was also deactivated for the same reasons. This situation is incredibly unfair. I seek assistance in resolving this matter.

Hello. I wanted to report that my account was compromised by a hacker a week ago through Messenger. The hacker pretended to be my friend, explaining that while resetting her password, she accidentally clicked on my account and needed me to approve a prompt in Gmail. This scenario occurred twice. Since then, this hacker has frozen my Facebook, deleted my posts, and messaged my friends using my account. They have even accessed my friends' accounts by posing as me. Despite changing my email, password, and activating 2-Step verification, the hacker still gains entry. I have repeatedly logged the hacker out of my Facebook, but they persist in accessing my account. Is it possible to limit Facebook access to only my computer and phone? Any guidance on resolving this would be greatly appreciated. My Facebook account is linked to my Business Manager and credit card. Thank you for your assistance.

Hello, I am Ragini Dogra, and I am facing a worrisome situation with my disabled Facebook account. Despite numerous attempts to report the issue to Facebook, I have not received any response. My account holds crucial medical school notes, important data, and materials for my online classes. I was surprised to suddenly discover my account disabled, as I am certain I have not violated any of Facebook's guidelines. I feel frustrated and isolated without access to my college-related content. I implore you to consider my predicament and help me understand any mistakes I may have made. It is essential for me to regain access to my account. Your assistance in resolving this matter is greatly appreciated.

Hello, my name is R.J. from Nellore, Andhra Pradesh, India. I'm facing an issue with my Facebook account being hacked. The hacker changed my recovery email, phone number, and password. When I try to log in, it says no number is registered. I created the account in [redacted] in 7th grade using phone number [redacted] with the first password as my father's number, [redacted]. I had linked the account to games like Free Fire and Call of Duty, losing all my game data. I made a new account with [redacted] and the same phone number to continue playing. After sending a friend request to the hacker, I discovered their name as Mahendra. I'm seeking help to recover my hacked account.

I am experiencing unjust censorship without valid reasoning. The complete restoration of access is crucial at this moment. The lack of action signals neglect of duty against Mark Zuckerberg. The censorship of our account is unlawful and must be rectified promptly. Delaying our data restoration indicates acknowledgment of wrongfulness on their part. My stance against this censorship is rooted in the harm caused without justification. The cessation of censorship by Facebook is imperative to uphold free speech rights. As it stands, the actions taken by Facebook echo past injustices, and I urge a swift resolution.

Hacked!!! Please assist! You blocked me on the 24th, and now I am facing another block issue even though the previous one was meant to end already. I can't use my computer or access wifi to fix this. How can I post on Facebook when I am constantly blocked? I followed the instructions after the 7-day block but got blocked again for 30 days. I've changed my settings twice, but the problem persists. How can I overcome this issue and post again? Your support is needed urgently as this situation is causing major frustration.

Good morning. Around 10 days ago, Facebook warned me about a video post I shared violating copyright, which I promptly removed. Despite abiding by the warning, Facebook restricted my ability to post for 3 days, claiming I reposted the video on 26 April, which I did not. Over the weekend, I received a notification about a passcode change request that was not initiated by me, which I reported to Facebook. However, I cannot find any evidence of the content being reposted. As my job involves supporting anxious pregnant women and mothers through my pages and groups, I rely on Facebook for communication. I have already changed my password but need to reach out to Facebook directly as the Help Center has not been able to assist me. Thank you, Mandy Rees.

On Saturday morning (26/04/[redacted]), I encountered a problem with my Facebook account. When I tried to log in, I was prompted to verify my identity with a government ID. I submitted a photo of my UK driving license (including name, DOB, and photo) as requested. Since then, I have only been receiving a message saying "Thank you for your information" whenever I attempt to access my account. As a security measure, I have changed my password, but I am still unable to log in. Despite emailing various addresses provided in online forums, I have not received any response from Facebook. The disabled account section of the Help Center also does not recognize the details I provided. I am struggling to regain access to my account, especially since it contains precious photos, including ones of my children. Any assistance to help me resolve this issue would be greatly appreciated.

Hello, I'm having trouble accessing my Facebook account. I use the name Bella M Reda on Facebook due to my diverse connections. I recently changed my password and logged out of all accounts after suspecting hacking. Now, I can't access the code generator. I sent my driver's license photo, but it was rejected as it shows my name as Shyloe, not Bella. My picture ID matches the profile photos. Is there a way to have a relative or my husband confirm my identity? I've tried to contact support multiple times without success. Please assist. You can reach me via email or phone if necessary. Thank you.

I am writing this email to ask for your assistance. Our company account was locked because I mistakenly changed the birth date to [redacted]/05/17, which might have flagged the system as being under 13 years old, automatically locking the account. Despite multiple attempts to resolve the issue using various methods, we have been unsuccessful in unlocking the account. Our account ID is [redacted] and it is associated with a Japanese company. We were unaware of the distinction between personal and business accounts on Facebook when we initially created the account, which may have caused this issue. We kindly request your help in unlocking our company account. We apologize for any inconvenience this may cause. Please let us know if you require any information or documents related to our account. Thank you for your assistance. We look forward to hearing from you soon. Best regards, Yumi N.