Facebook Customer Service Issues

Archive 1239

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1239. It includes a selection of 20 issue(s) reported February 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Do I really need to wait 10 years to delete my Facebook account? Facebook, what's up with that? For a site that goes by the name Uka Lux Muric, this is my old account from [redacted], and now it's [redacted]. I don't know my email or password; it's been a long time since I used this account. My profile picture is still there, and I can provide you with my ID card to verify that it's the same person. I am willing to send you more proof to have this account deleted. I doubt anyone will help me, it seems like you're only interested in making money for Mark Zuckerberg.
Reported by GetHuman4343316 on Sunday, February 9, 2020 1:46 PM
I am deeply frustrated with the misinformation spread by certain individuals in the media. It is disheartening to see truthful information being suppressed and labeled as hate speech, creating further division in our society. I feel compelled to express my discontent, but I want to make it clear that violence is never the answer. We must find constructive ways to address these issues and promote understanding and unity. Let us strive to engage in respectful dialogue and seek solutions peacefully.
Reported by GetHuman4343334 on Sunday, February 9, 2020 2:00 PM
Dear Sir, I am unsure why my Facebook account was disabled. I believe I have not breached any Facebook rules. My account is linked to other apps like PUBG, which I can no longer access. Kindly assist me in reactivating my account as I am facing difficulties. I am confident that I have not violated any terms. Your prompt attention to this matter is greatly appreciated. Thank you, K.I.
Reported by GetHuman-ksaxam on Sunday, February 9, 2020 2:16 PM
I need help accessing my Facebook account. I recently changed my phone number and cell phone, so I can't receive security codes. I can still access my email, but the codes are not being sent there. I'd appreciate Facebook's assistance in regaining access. I can provide information about my account, confirm friendships, and provide ID to verify my identity.
Reported by GetHuman4343458 on Sunday, February 9, 2020 3:09 PM
I created the Facebook page "Intricate Interiors Inc" in Canada. It is a registered business for which I paid to open. However, the page has been unexpectedly deleted from Facebook. I am unable to access it to make changes or manage it in any way; it seems to be frozen. There is another page in Detroit, Michigan, which is unrelated to my business and location. This situation is causing disruptions to my business, and now I am encountering problems with Instagram too. I appreciate any assistance in resolving this matter as it is affecting my ability to operate smoothly.
Reported by GetHuman4343634 on Sunday, February 9, 2020 4:29 PM
I created my Facebook account using the email address [redacted] back in [redacted]. On February 8, [redacted], my Facebook account got blocked despite uploading my picture and entering the mobile verification code. When I checked my email for any backup information, the email account was empty, with no Facebook-related messages. I haven't received any emails regarding the disabling of my Facebook account. Please assist me in unblocking my Facebook account. I would greatly appreciate your help as I am feeling upset and really need to regain access. Thank you.
Reported by GetHuman-roshanii on Sunday, February 9, 2020 4:57 PM
Hello, I recently had a picture on my historical page blocked by Facebook's algorithm. The image depicted an IRA man at a checkpoint in Belfast during the 80s and had a caption saying "show us your documents." After appealing the decision and getting confirmation from Facebook that it was an error, the post was restored. However, despite this, my page is still permanently banned. I have been diligent in following Facebook's guidelines, especially after previous strikes. The post was even republished by the Facebook assistance team. I'm frustrated that my page is blocked despite doing everything right. Any advice on how to resolve this issue would be greatly appreciated. Thank you.
Reported by GetHuman-solseeb on Sunday, February 9, 2020 5:44 PM
I recently set up a Facebook account for myself and waited 24 hours for activation. Upon trying to log in after this timeframe, I received a message saying my account was disabled. I have followed the steps from the help center repeatedly and submitted proof of my identity several times. I have yet to receive any emails from support and the issue remains unresolved. I am hoping for assistance with reactivating my account. Thank you for your help.
Reported by GetHuman-yasheens on Sunday, February 9, 2020 5:57 PM
I've tried to explain this multiple times! My Facebook account shows an unfamiliar email, p++++++++++[redacted], that's not mine. My actual email is [redacted], the only one that should be on the account. When I attempt to reset the password, it links to the wrong email. I need to remove the unknown email connected to my account to regain access.
Reported by GetHuman4343597 on Sunday, February 9, 2020 7:18 PM
I am currently experiencing issues posting comments on the video section of both the regular Facebook and Facebook Lite platforms. I kindly request for your assistance in resolving this matter promptly. I have been an active Facebook user for five years now and believe in the power of sharing views on the platform. I may have been too quick in posting my comments which could have caused this problem. Though a similar issue arose earlier today and got fixed, I would appreciate it if suitable arrangements could be made to allow me to post comments on the video section again. Thank you, [redacted] - Joydip Barman
Reported by GetHuman4341485 on Sunday, February 9, 2020 7:25 PM
When attempting to log into my account with my email and phone number, the system stated that no account matched the information provided. In response, I tried to create a new account, but encountered a message about suspicious activity, requiring verification of my ownership of the original account. The system indicated that a code would be sent to my phone for verification, yet I did not receive any code. Despite trying to resend the code multiple times, it eventually restricted me from doing so for 24 hours due to the frequency of attempts. I am uncertain about the status of my account - whether it has been disabled without notification, or if I have been a victim of hacking.
Reported by GetHuman4344073 on Sunday, February 9, 2020 7:34 PM
My Facebook page has been reported. I am seeking assistance on how to promptly regain access to it. If our page is subscribed to a monthly plan, could this prevent any restrictions such as being blocked from Live features, posting, sharing, commenting, and reacting? Respected madam/sir, our page is crucial for our children's products and daily activities. Enrollment is currently ongoing, so I earnestly request your guidance or any support available to resolve our concerns. Thank you and may you be blessed. Power to you!
Reported by GetHuman4344098 on Sunday, February 9, 2020 7:46 PM
Hello Facebook Review Team, I believe my page was mistakenly restricted. I am not currently running any ads, only posting normally. I have not violated the advertising policies to my knowledge. My Facebook Profile, over a decade old, has never had issues. I originally opened my account in Kenya but relocated to Germany in February [redacted], resulting in some details changing. When asked by the Facebook review team, I submitted my current passport, which differs from my old one. If I unintentionally broke a rule, I ask for forgiveness. I kindly request permission to continue running and advertising on your platform to pursue my dreams. I hope for a chance to rectify this. Thank you for your consideration. Best, Hellen
Reported by GetHuman-hcute on Sunday, February 9, 2020 8:00 PM
I am having trouble accessing my business page named "GANGAREYAN" through my personal account "GANGAV." Despite my attempts, I keep receiving a message on Business Manager stating that only an admin can add the existing page, and there are no other admins linked to my page. I am unable to explore other options. I am seeking assistance from Facebook to regain access as I am the sole admin of the page. I have not removed the page from my account. When I tried the hacked account option, it only secures the account by changing the password, which I have done twice without finding a solution.
Reported by GetHuman-gangawc on Sunday, February 9, 2020 8:52 PM
I accidentally deleted my Facebook account from my iPhone when trying to reinstall the app due to photo download issues. My account is still accessible on my computer, but now my friends are receiving friend requests from a new account I created while trying to fix the problem. I need guidance on how to sync my computer's Facebook account with my iPhone and remove the accidental second account. Appreciate any assistance.
Reported by GetHuman-dsteedle on Sunday, February 9, 2020 9:10 PM
I'm having trouble accessing my new Facebook account because it got disabled. This is preventing me from reaching the pages required to submit an appeal. I need to contact Facebook, but my only active account is under a different email address. I had to create a new account to set up my business pages, but once it gained traction, Facebook disabled it and disconnected my online shops. I'm unable to get in touch with them to resolve the problem. The email I'm using to reach out here is my personal email, not the one associated with my Facebook account.
Reported by GetHuman-debmckni on Sunday, February 9, 2020 9:41 PM
My Facebook account was hacked, and the hacker changed my password and added an unknown email. They logged me out from all my devices. I managed to change the password and removed the unknown email, but now I can't get past the second authorization code to log in. Facebook doesn't recognize my devices, making it impossible to access my account.
Reported by GetHuman4344364 on Sunday, February 9, 2020 9:49 PM
I had a Facebook account years ago, but I had to take a break due to school and other issues. Recently, I received an email saying my password was being changed, which I did not request. When I tried to log in, it prompted me to go through account recovery steps due to recent activity. I submitted my ID as proof of ownership, and after a week, they said everything seemed resolved. However, I still cannot access my account, even after sending multiple proofs of ID. I then tried to create a new account, but it was also locked, and now both accounts seem to be gone. I just want access to one account to reconnect with old friends.
Reported by GetHuman-momxbea on Sunday, February 9, 2020 9:51 PM
Hello, While I was updating my Facebook page settings, I mistakenly closed my tabs. Now, I can't access my page because I'm no longer listed as the ADMIN. I received an email stating I am no longer the admin even though I was the only person listed. I followed the instructions in the email and changed my password, but the issue persists. Can anyone assist me in regaining access to my Facebook page? Thank you.
Reported by GetHuman-predeons on Sunday, February 9, 2020 10:10 PM
Good afternoon, My name is Alondra, and I am reaching out because my Facebook account was recently disabled due to security reasons. I believe someone was trying to access my account by repeatedly entering the wrong password. I have all the necessary information to prove my identity, such as the correct password and trusted contacts. However, I did not link my email to the account, and I no longer have access to the phone number associated with it to receive a recovery code. This situation is very distressing because I rely on Facebook to stay in touch with friends and family. I hope to recover my account quickly to avoid losing contact with important people in my life. I appreciate any assistance in resolving this matter promptly. Thank you for your help.
Reported by GetHuman-yourfava on Sunday, February 9, 2020 10:48 PM

Help me with my Facebook issue

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