Hello, my name is Cheryl Inez Stevens. I uploaded my driver’s license to you guys also...

GetHuman4264224's Recover Hacked Account issue with Facebook from January 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4264224 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4264224's own words
Hello, my name is Cheryl Inez Stevens. I uploaded my driver’s license to you guys also to prove who I am. Sadly my Facebook account was hacked on January *, ****. My mother recently passed away on December **, ****... we buried her on Christmas Eve. Her life insurance didn’t cover all the expenses that were incurred in the process of burying her. So I fell for a scam through my Facebook messenger, by a person listed as Maybe: Robert Mueller. The phone number for this individual was ***-***-**** which is the number that shows through my iPhone messenger. After giving my Facebook account password with the promise that I won big money , I got a warning that someone was logging into my Facebook account from Nigeria... so I quickly changed my password. An Yvonne Ware, whom I assumed was my friend, confirmed that this deal was real. So I gave this Robert Mueller my password, only to notice that I got a warning that my Facebook account was getting logged into from New York, U.S.A. I tried my best to change my password quickly but I got kicked out of my Facebook account by this hacker. Whoever it was also added a new email account so I couldn’t change my Facebook account password. I have never created an Outlook email account. I have only had gmail accounts, and the old *****@***.com account that was used for my Facebook account... but I can’t remember my password for the Hotmail account. This hacker tried scamming a lot of my contacts out of money. I feel my Facebook account was wrongfully disabled due to the actions of this hacker. I have so much memories of my late mother on my Facebook page, I am hoping I will be able to access it. The only email accounts I have are *****@***.com******@***.com******@***.com*Those are the only email accounts I have listed on my Facebook account.*I tried to create a new Facebook account, but it said I was under review. Facebook is also how I contact my clients where I work with families. So it is important to me.

GetHuman4264224 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4264224
Jan 18th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 239200 others
0 customers following this

Timeline

GetHuman4264224 started working on this issue
Jan 18th, 2020 3:06am

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