Facebook Customer Service Issues

Archive 1172

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1172. It includes a selection of 20 issue(s) reported December 29, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble logging into Instagram using Facebook. I previously had an Instagram account connected to Facebook which I removed. Now, I am unable to log in via Facebook. When I attempt to create a new account with my email address [redacted], it states that the email is already in use. However, when I try to reset the password, it says the account does not exist. At this point, I am stuck and cannot create a new account, reset the password, or log in through Facebook.
Reported by GetHuman-nizamtar on Sunday, December 29, 2019 12:11 AM
Every time I left my phone at home, my nephew had it. I recently discovered he's been saving gifs to my Facebook account. Now, my account is blocked from sending messages and posting. I don't mind not being able to post, but I really need to contact my family. Dealing with anxiety and depression daily, I rely on talking to family members who understand. I'm feeling overwhelmed and isolated without anyone to talk to.
Reported by GetHuman4166957 on Sunday, December 29, 2019 12:21 AM
I encountered an issue while trying to access my messenger. The platform indicated that my email did not belong to any Facebook user. I attempted to log in through the Facebook app, only to receive a notification that my account was disabled due to spam activities. I assure you, I do not engage in spamming on Facebook. While I do share "memes," which is quite common nowadays, I value my account as it contains sensitive pictures, contact details, and personal information.
Reported by GetHuman4167007 on Sunday, December 29, 2019 12:37 AM
Hello, my name is Narinder Rana. I am a user of your platform. Yesterday morning around 11 AM in the Australian time zone, my Facebook account was hacked. I received a security alert and when I clicked on the message, I realized it was not from me. Upon checking my Facebook account, I discovered Osama Bin Laden's picture as my profile picture. This made me worried and then suddenly I received a popup message stating that my season had expired. Subsequently, Facebook disabled my account. I was very disturbed by this incident as my account is linked to the popular game PUBG where I have invested a lot of money to participate in competitive events. Please assist me, as I am the rightful owner of my account and need help to resolve this issue.
Reported by GetHuman4167071 on Sunday, December 29, 2019 1:02 AM
I recently discovered that I've been blocked this morning. I believe I have not violated any community rules and was searching for clarification. The block seems indefinite, which feels unjust as I have not committed any wrongdoing. I am frustrated with the lack of communication and support to resolve this issue promptly. I hope to receive a response soon.
Reported by GetHuman4167076 on Sunday, December 29, 2019 1:04 AM
I recently purchased a brand-new Samsung Galaxy S10+ and successfully transferred all my data to the new device. However, upon trying to log into my Facebook and Messenger apps, I keep receiving an error message saying, "You Can't Use This Feature Right Now - We limit how often you can post, comment, or do other things in a given amount of time to help protect the community from spam. You can try again later." Even after waiting 24 hours and attempting again, the issue persists. Interestingly, I have no trouble logging in from my computer.
Reported by GetHuman-ligilujo on Sunday, December 29, 2019 1:17 AM
My account was temporarily locked, and I have been submitting the correct information to confirm my identity, but it hasn't been successful. I have been trying to recover my account for two consecutive days. Having access to my account is crucial since I am currently without a phone, and most people can only reach me through Messenger. I kindly request urgent assistance with this matter as I am worried about missing important messages on the platform.
Reported by GetHuman-gamerpes on Sunday, December 29, 2019 1:23 AM
My account has been compromised three times within the span of a week despite taking various measures to secure it such as changing passwords, confirming security codes on my phone, sending friend requests, and even providing my ID photo. Despite these efforts, my account continues to be hacked. I am at a loss as to how to prevent this from reoccurring.
Reported by GetHuman-rayeed_ on Sunday, December 29, 2019 1:33 AM
I received an ad offering free in-game currency for a game connected to my Facebook account. Feeling skeptical, I attempted to set up two-step verification on Facebook, only to be unexpectedly logged out and forced to log into an old account with a different password. Now, whenever I try to log in with my email and password, I receive a message stating that my account has been disabled and prompts me to contact the help center, which has been unhelpful. The game that was linked to my Facebook keeps notifying me of logins from a different location, kicking me out of the game. I regret clicking the link for free items, especially since it was shared by an in-game friend, leading me to believe it was likely a hacker. Consequently, my Facebook and game have been compromised. I have also contacted Tencent, the game's developer, for assistance.
Reported by GetHuman4167157 on Sunday, December 29, 2019 1:33 AM
While using Facebook, I suddenly got logged out and was prompted to undergo a security check. The options provided were to ask three friends or upload my ID. Unfortunately, the friends suggested were from Farmville and I don't have their contact information. Reluctant to share my ID, I opted to change my password, but this did not resolve the issue. I believe that changing my password should have confirmed my identity on the account, especially considering I've had the same account for over 13 years. I'm seeking assistance on how to regain access to my account without providing my ID. Thank you for any help you can offer.
Reported by GetHuman-playpest on Sunday, December 29, 2019 1:43 AM
Dear sirs, I am writing to inform you that my account, Yogesh Subedi, has been hacked, and the recovery credentials have been changed, preventing me from accessing or recovering it. This poses a risk of misuse or abuse of my account. I kindly request your assistance in recovering my account or permanently disabling it. Here are the details of the account: 1. User ID: yoges.subedi.33 2. Primary Gmail: [redacted] 3. Phone Number: [redacted] 4. Date of Birth: September 7 I have provided the necessary IDs in the attached email. I confirm that all the information provided is accurate. Thank you.
Reported by GetHuman-yogessub on Sunday, December 29, 2019 1:53 AM
I've encountered a frustrating problem with my Facebook account being disabled twice while attempting to expand my business ventures. The confusion lies in the fact that some individuals know me as Monica, my middle name, while others know me as Roop, my first name. A marketing individual mistakenly registered me as Monica, leading to the initial account deactivation. Despite creating a new account after weeks of unsuccessful attempts to resolve the issue, it too was disabled. I have meticulously submitted my driver's license multiple times to verify my identity, but regrettably, I have not made any headway in reactivating my account.
Reported by GetHuman3411457 on Sunday, December 29, 2019 1:54 AM
I recently changed my password on the fly because I noticed someone was accessing it from another phone. However, I did it quickly and ended up forgetting the new password. Unfortunately, I never updated my email address, and now I can't recover or change my password as the email associated with my account has been deleted. I am unable to receive the confirmation code on my phone number to register on Facebook.
Reported by GetHuman4167271 on Sunday, December 29, 2019 2:12 AM
I lost my old phone with all my saved information, including my old email address, phone number, and password. I got help from trusted friends to get the account recovery codes, but now, even though I tried to reset everything, I'm not receiving the access code. I've been locked out of my account since March [redacted]. My profile name is Jessica Skeleton, and my real name is Jessica Nicole Humes (Jessy). You can also reach me at [redacted], which is the same number on the account I can't receive texts on. I just want to reconnect with my family and friends, and it's frustrating that it's been so difficult.
Reported by GetHuman4167317 on Sunday, December 29, 2019 2:28 AM
In October, we attempted to create a Facebook account for my mom. Unfortunately, before we could start using it, Facebook disabled the account, suspecting it to be fraudulent. We followed their request and submitted a recent photo of her along with a copy of her driver's license, but we haven't heard back from Facebook yet. The challenge we are facing now is the inability to contact Facebook directly as their support options require logging in, which is currently blocked for her account.
Reported by GetHuman4167364 on Sunday, December 29, 2019 2:45 AM
I'm Tamika and I'm experiencing bullying from my mother-in-law, Tawaina Atkins, on Facebook. She's even sent people to my house to fight me. I've reported her, but no action has been taken. It's pushed me to feel suicidal. I've reached out to the police, but no progress. I'm desperate for help.
Reported by GetHuman4167407 on Sunday, December 29, 2019 3:04 AM
My account has been locked for a few weeks now, although it was only supposed to be a temporary measure for identity confirmation. I am eager to regain access, so I am reaching out for assistance in unlocking it. Despite sending emails, I have not received any response from Facebook. It would be greatly appreciated if you could help me establish contact with Facebook. My only objective is to have my account unlocked so I can resume using it. I have not engaged in any wrongful activity, simply trying to verify my identity to prevent further reports. Facebook needs to streamline their processes.
Reported by GetHuman3861850 on Sunday, December 29, 2019 3:44 AM
I clicked on a link to help someone get likes on Facebook, but I got redirected to a page asking for my email and password. Shortly after, I found myself locked out of Facebook and Messenger. When I tried to log in again, my password was no longer working. Facebook suggested I reset my password using the email linked to the account, but it had been changed to an unfamiliar email. Despite my attempts to recover my account, Facebook has informed me that they are unable to verify my identity. The name on the account has been altered to "Sheilla Santamesa," which is not me. I'm actually Ruffa Mae Castillo de Mesa. I'm willing to provide any necessary verification, such as contacting friends, answering security questions, or submitting IDs to prove ownership of the account. Any assistance would be greatly appreciated.
Reported by GetHuman-ninjaruf on Sunday, December 29, 2019 3:56 AM
I'm having trouble accessing my Facebook account. My username, password, and phone number have all been changed, and I am unable to log in due to the two-factor authentication. Although I receive the email code, I am not getting the code on my phone as the number on file is incorrect. I attempted to request a phone call for verification, but the number that showed up wasn't mine. I'd appreciate any assistance.
Reported by GetHuman4167652 on Sunday, December 29, 2019 4:55 AM
I play PUBG through my Facebook account. However, two days ago, while playing PUBG, I clicked on a link in the world chat that prompted me to connect it with my Facebook. After doing so, the following day, I discovered that my Facebook account was disabled, and my PUBG account was hacked. The hacker not only unfriended all my friends in PUBG but is also playing on my account. I could see this from another PUBG ID. Compounding the issue, my Instagram was connected to my Facebook account. Now, I have lost access to my Facebook, Instagram, and PUBG accounts. Please provide assistance.
Reported by GetHuman4167744 on Sunday, December 29, 2019 5:45 AM

Help me with my Facebook issue

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