Hi, today my Ad account **************** was disabled because I wasn't able to pay for...
GetHuman4159794's Recover Disabled Account issue with Facebook from December 2019
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Before contacting them, items GetHuman4159794 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman4159794's own words
Hi, today my Ad account **************** was disabled because I wasn't able to pay for the balance.**What happened is that my payment methods (paypal and Visa) were both getting declined and I really could not understand why, so I simply tried and tried and tried, which lead my account to get around ** refused transactions in * days. **After trying, I really couldn't understand why it did not work. I've realized that because of all the tries, my credit had been blocked. Therefore, I contacted my bank and I unblocked my credit card. As for all my unsuccessful payments with Paypal, I set up a new Paypal account and I reconfigure my bank with Paypal.**From this, this morning (**-**-****) I was able to pay the amount that I had to pay for my ad account ****************. But because the balance was left unpaid for a few days, right after I paid for it, my account got blocked. **This was an honest mistake has all my payments were unsuccessful and I needed a few days to evaluate the problem to call my bank and set up a paypal with my bank.
GetHuman4159794 did not yet indicate what Facebook should do to make this right.
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