Facebook Customer Service Issues

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1164. It includes a selection of 20 issues reported from December 27, 2019 until December 27, 2019. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

"I am looking to decrease the number of non-friend followers I have, leaving only about 48. I attempted to unfollow them in bulk but received a message stating my actions were limited to prevent spam. As a result, I am unable to view my friends' profiles now as well."

I recently noticed my ATM Card number on Facebook while trying to donate to various GoFundMe campaigns. I donated to a few causes and everything seemed fine until I realized I was charged twice for a donation to a local charity named Operation Warm Wishes, total $50. Then, when I made a donation for another campaign, I was once again charged twice, this time $50. I can't afford these extra charges and would like my card removed from the system. I enjoy helping when I can, but it's important to me to have control over my donations. Can you ensure my card details are not saved? Also, I'm concerned if the recipients of these campaigns were informed of my contributions. Please contact me via email. Thank you for addressing this issue.

Around a week or two ago, I got logged out of my Facebook account unexpectedly. Despite my efforts to reset my password, I faced a challenge because my current email is not associated with the account, and there's no option to reset it using my mobile number, which serves as my username. I would appreciate assistance in promptly regaining access to my account through my mobile device. I am willing to provide validation to confirm that I am the rightful owner of the account.

My Facebook account has been hacked, and the email has been changed from [redacted] to [redacted] I did not authorize this change, and I can no longer access my account or log in. I need my account back. Please help. I tried to create a new one with the same name but ended up deleting it under [redacted] because I have had the old account for years and can't start afresh. Please assist.

To Whom It May Concern, I am attempting to set up my artist profile page, and I would like the name to appear as 'HERITAGE' in all capital letters. My problem is that Facebook is not allowing me to input it in caps lock and keeps suggesting that it should be written as 'Heritage.' This suggestion could be confusing for my followers and might not accurately represent my artist profile. I kindly request Facebook to permit me to create my artist page with the name in all capital letters: It should be displayed as HERITAGE. Thank you for your assistance. Best regards, Alex

Hello, my name is Walter Hendrikz. My account is currently on hold, which is linked to my company profile, Explicit Sound Productions. My username is Walter Hendrikz. I have created another account with a different email address to receive urgent messages. Please inform me of the reason for the hold. The previous email associated with the account was [redacted], but I no longer have access to that email. I am now reachable at [redacted] Thank you.

Dear Facebook Support team, I hope you are doing well. I am having trouble accessing my account, [redacted], because it is under verification at the moment. Could you please explain the reason for this verification process? I am eager to know when I will regain access to my profile. The message displayed is: "You cannot currently use Facebook. We are currently reviewing your submission. We are constantly concerned with protecting the community, so until then you will not be able to use Facebook."

Years ago, I had a Facebook account linked to my email. I recently tried to reopen it by updating the password and editing outdated details. However, I believe my account got disabled due to suspicion of excessive changes. Subsequently, I attempted to create a new account using my phone number, which got disabled as well, and I am unsure of the reasons. My goal is to have one active Facebook account, ideally associated with my email address, for current use.

Two days ago, I got a DM about a PUBG Mobile tournament which I initially ignored. Later, a message claimed I was invited by Tencent, the game's owner. Curious, I followed the link, logged in using Facebook, then returned to my Instagram. After messaging a friend, I closed the app. When I returned after 30-40 minutes and tried to log in, a popup said I was logged out, preventing me from accessing my account. I've contacted the help center since last night, but their responses remain the same, and they haven't replied after my messages.

I am in need of urgent assistance as my fiancé's Facebook account was hacked on Monday evening. The hacker has changed the account details, including the email address. I have tried using the link provided on the Facebook website to resolve this, but it has not been helpful. This situation is causing me a lot of stress as our family photos are at risk. My fiancé's original login username was [redacted] and the hacker changed it to [redacted] I am reaching out for help to recover his account. Thank you, Georgia G.

Unfortunately, my Instagram account has been disabled, and I am unsure of the reasons. I believe there may have been a mistake or misunderstanding regarding my account. I have followed all the steps outlined in the email I received, but I have not received a response or had my account reinstated. I am reaching out as I understand that Instagram and Gmail are part of the same company. Thank you. Email associated with the account: [redacted] Account linked with the number: [redacted]. Created the account on an Android device.

My account got suspended for simply sharing an incident I saw on an MTA bus. There was minimal nudity involved, nothing deserving of a suspension. It's frustrating to see others post offensive content without consequence, like racist comments or explicit images, yet I get penalized for something minor. The inconsistency is glaring.

Dear sir, I created my email account on Hotmail five years ago with the email address [redacted] Unfortunately, I have forgotten my email password. This Saturday, I lost my cellphone along with my Facebook password, so now I am unable to access my Facebook account or my email. I am willing to provide you with all necessary documents to verify my identity, including my CNIC, Bar Council license, passport, or any other information you may require for verification. Kindly assist me in recovering my accounts. Regards, Zaib.adv

Hello, Good day, Facebook. I am seeking your assistance regarding my friend's FB account (Username: [redacted]7) that was mistakenly disabled. The account was primarily used for playing "Rules of Survival," and a significant amount of money has been invested in it. Please, could you kindly help us reactivate the account? Sincerely, FB Account Users

On December 21st, my Facebook account was hacked by someone who changed the account name to 'Gehad Mohammed Ahmed.' They altered the email address, phone number, profile name, and picture. The hacker posts in Arabic and has added many Arabic friends, causing me great stress because my profile contains pictures of my children. Despite numerous attempts, contacting Facebook has been unhelpful. I urgently need assistance in removing this person from my profile and reclaiming my account, which I've had for 12 years.

Hello, my name is Rameez. My account was mistakenly disabled by your security team. I believe my account is legitimate. I have already submitted my government ID document and a clear profile picture but have not received a response from Facebook. I kindly request you to enable my account as it is official and real. I would greatly appreciate your help in resolving this issue. Thank you for your assistance.

Hello, I am unable to access my Facebook account as I have forgotten the passwords for my previous two email addresses associated with the account. I have not updated my Facebook account to my current email address, making it impossible for me to log in. The name on my Facebook account is TAMARA ZADAR, which is not my real name, as my actual name is Tamara Stipanov. As a result, I am unable to confirm my identity using official documents. The two emails I previously used ([redacted] and [redacted]) are no longer in use, making it impossible for me to reset the password that way. I have attempted to use the trusted friends option, but I never selected anyone for this feature. I have many close friends on Facebook, and it is important for me to regain access to my account. Can you please assist me with this issue?

Hello, I am seeking assistance as my friend is encountering a significant issue with his old Facebook account. He has lost access to both his email and phone number, despite multiple unsuccessful attempts to recover them. Email: [redacted] Facebook Account: Ragheb Makki We urgently need to delete this account as it contains outdated photos that are causing embarrassment within our community. Can you please advise on the information required to unlock the account and proceed with its deletion? Your swift response would be greatly appreciated. If any additional documentation is necessary to confirm ownership of the account by Ragheb Makki, kindly inform me.

I recently tried to buy a MacBook Air from a Facebook user named Mohammed Hadid. Unfortunately, I was scammed with a fake receipt showing his name on it. I had already sent him over half of the money ([redacted]€) when I realized the receipt was fraudulent. When confronted, Mohammed acted clueless. Later, he claimed the sending location was closed, which I found suspicious. After contacting the original seller, it was confirmed that Mohammed was set to buy the laptop but stopped responding after providing a fake tracking number. I now seek help in accessing his deleted listing for evidence and gathering any available information to report to the authorities. Mohammed has yet to block me, thinking I will send the remaining payment.

I'm having trouble accessing my Facebook account because the password was changed without my knowledge. I've been trying for the past two months, but the code they are sending to my email is not coming through. I've also tried the option where my trusted friends receive a code, and I then use that code to log in. However, after entering the code, the final approval email is not being sent to my email.