Facebook Customer Service Issues

Archive 1143

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1143. It includes a selection of 20 issue(s) reported December 22, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
When trying to access my Facebook account, I encountered an unusual request for my phone number and later for a photo or video for verification. Even after submitting a photo, I received an error stating it was too small. I then uploaded a different photo, but I am now stuck at a message saying, "You can't use Facebook at the moment. We're currently reviewing your submission." This same message appears each time I try to log in. Any guidance would be appreciated.
Reported by GetHuman4137352 on Sunday, December 22, 2019 1:36 PM
I purchased an item on Facebook Marketplace and have been in communication with the seller to return it and get a refund, but now the seller is not responding to me. The item cost £[redacted]. I am requesting the seller's contact number. If I don't receive it, I will have to involve the police. I have been trying to resolve this issue, but the seller has stopped communicating.
Reported by GetHuman-mmgann on Sunday, December 22, 2019 1:41 PM
Hello, I am Kevon Charles, the owner of the business page "My Carnival Hotspot." Over the past 3 weeks, I have been consistently receiving notifications when I log into my page informing me that my posts are against Facebook's Community Standards on spam, resulting in my entire page being marked as spam. Despite selecting the option “I disagree with this decision” and Facebook acknowledging the error, my posts continue to be removed within seconds. I assure you that my posts do not violate any guidelines. I kindly request assistance in resolving this issue or guidance on how to restore my page to its normal state. I am prepared to provide any necessary information.
Reported by GetHuman-mycarniv on Sunday, December 22, 2019 1:43 PM
I lost access to my previous Facebook account after my phone accidentally fell into water. Unfortunately, I am unable to retrieve my account due to not being logged in on any other device at that time. The account contains precious photos of my late brother, whom I dearly miss. While I have identification with my current married name, my original first name used on the account can be verified. However, since I no longer have access to the email or phone number linked to the account for over a decade, it has been challenging to regain entry. I am feeling devastated and would greatly appreciate any assistance you can offer.
Reported by GetHuman-ildweva on Sunday, December 22, 2019 2:05 PM
On December 1st, while using Facebook, I encountered a message indicating my session had expired. Subsequently, I received a notification stating that my account had been disabled, prompting me to verify my identity. That night, I initially submitted my National ID card information. However, after not receiving any response from Facebook for 22 days, I provided additional documentation such as my Passport, Indian Tourist Visa Copy, and a picture of my Debit card. Unfortunately, I have yet to receive a reply from Facebook. Can someone please assist me with this matter?
Reported by GetHuman4137482 on Sunday, December 22, 2019 2:15 PM
Hello, my name is Chasity. Unfortunately, my Instagram account was mistakenly disabled for impersonation. This account is crucial for my business, and I have been attempting to recover it for a week. I have not received any responses from Facebook/Instagram regarding my appeals and messages. I kindly ask for your assistance in connecting me with the appropriate individuals to help restore my business account. Thank you for your time and support.
Reported by GetHuman4137497 on Sunday, December 22, 2019 2:18 PM
Difficulty Accessing My Account Hello Facebook, this is Julie Jackson reaching out. I am facing an issue as I've been locked out of my account due to forgetting my Facebook and email passwords. Unfortunately, after recently changing them, I cannot recall the new set of credentials. In an effort to verify my identity, I can provide some of my previous passwords. Additionally, I possess a photo of my passport and can disclose my email, which is [redacted] Some of the past passwords I've used are: - getfucked123 - mynewstart555 - ohmygodimsoinlovewithyou Having cherished my account for a decade, it holds significant value to me, and I am worried about any potential loss. Your prompt assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman4137502 on Sunday, December 22, 2019 2:19 PM
Hello, I am having trouble accessing my Facebook account through my laptop because I no longer have the correct login details, and the email address (Yahoo) I used to register is now inactive. I can still view notifications and comments via my phone. When I tried to log in with my new email address, it seems there is already an account associated with it. This causes an issue as I cannot access my current account registered with my old Yahoo email: [redacted]
Reported by GetHuman-bathilyt on Sunday, December 22, 2019 2:21 PM
I was temporarily blocked for three days due to a hate speech violation. I am confused about the difference between hate speech and free speech. The platform's community standards seem biased toward liberal opinions. I wanted to delete or edit my comment, but the platform did not allow it. As a business owner, I can’t respond to customers on my page, impacting my revenue. These restrictions feel unfair, and I believe my rights are being violated. I am considering taking legal action. The platform should reconsider its community standards to be more inclusive of diverse viewpoints. It seems like there is a double standard when it comes to enforcing these rules. I believe a more user-friendly app could provide a better alternative to this platform.
Reported by GetHuman4137560 on Sunday, December 22, 2019 2:35 PM
I recently got a new phone and number. When I tried to log in to Facebook, I forgot that I changed my password. After entering the wrong one too many times, it prompted me to enter a code texted to my old phone number, which I no longer have access to. Additionally, I attempted to use two-factor authentication, but it repeatedly tells me that the link is invalid or has been removed, making it impossible for me to proceed.
Reported by GetHuman4137568 on Sunday, December 22, 2019 2:37 PM
I need help accessing my Facebook account; I have been logged out on both Facebook and Messenger. The email associated with the account is different from my current one, as it was created when I was younger. Unfortunately, my passwords are not working, and I no longer have access to the phone numbers linked to the account. Facebook is unable to verify my identity without that access. I am confident that the email is correct, but since it was set up many years ago, I cannot access it. I really need to regain access to my Facebook account.
Reported by GetHuman4137572 on Sunday, December 22, 2019 2:40 PM
My account was hacked a while ago, and I had no idea until my friends mentioned it to me. I discovered that my account was hacked and disabled in the system. I need help getting this sorted out as quickly as possible. Original Name: Raj Kumar Naskar Hacked Account Name: Aleksander Deering Email: [redacted] Mobile: [redacted]
Reported by GetHuman4137583 on Sunday, December 22, 2019 2:43 PM
I'm currently facing issues with Facebook. I work for Pulmonary Fibrosis News and want to create a profile to connect with my readers as a patient with Pulmonary Fibrosis. Despite following the verification prompts with my name as Charlene Marshall and email [redacted], Facebook keeps blocking me, claiming I'm not a real person. I've provided a SMS code, uploaded my photo, and followed security instructions. Please unlock my account promptly, as it's frustrating to have a legitimate account blocked while many fake profiles exist. I urge Facebook to resolve this quickly so I can interact with my audience. Thank you, Charlene.
Reported by GetHuman4137730 on Sunday, December 22, 2019 3:25 PM
I'm Lynda Coon. I am not using Facebook currently. About a year ago in November, I lost access to my account due to local issues. I suspect it was hacked. The email associated was [redacted], with the password smiletime360. I also have another account under Lynn Coon with the email [redacted] that I can't access. I would appreciate any help to deactivate these accounts. Thank you.
Reported by GetHuman-lynsueda on Sunday, December 22, 2019 3:28 PM
I would like to consolidate my old account with my new one. Unfortunately, I can no longer access the email accounts and phone numbers linked to my old account. My previous phone number in Shafer, MN was [redacted], but my current number is [redacted]. Recently, I started a new account due to issues with my internet provider, Chane. I am active on TH because of my granddaughter, who is 1 1/2 years old. The email addresses associated with my accounts are [redacted] and [redacted] I use Gmail on my phone and Yahoo on my Kindle, where my new TH account is located. It requested a photo for sign-in today. I am unable to see Christmas pictures of my family, who live [redacted] miles away. My daughter's name is Luann Benson-Lender and my other daughter is Leah. My relationship status was listed as engaged.
Reported by GetHuman4137767 on Sunday, December 22, 2019 3:38 PM
Hello Facebook, I am unable to delete my old Facebook account as I have forgotten the associated email address, telephone number, and password. It is causing me great embarrassment as the account reflects a difficult time in my life when I struggled with alcoholism and made regrettable decisions. Despite attempting all suggested methods, I have been unsuccessful in removing it. Could you please assist me with this issue? Its presence online is significantly impacting my life. Thank you, Jamie G.
Reported by GetHuman-jamiegan on Sunday, December 22, 2019 3:50 PM
Hello, good day! I am hoping to recover my page Adventourista (www.facebook.com/adventouristaofficial) that I had inadvertently lost admin access to. As the rightful owner, I mistakenly linked a facebook manager Ad to my page after being contacted by a stranger. Concerned it could be a scam, I removed myself (Eboy Upao) as admin in the Facebook Manager dashboard. Shortly after, my page was lost and I received a notification that someone had assigned me as an Analyst. I am eager to have my page returned to me as the true owner. Thank you for your assistance!
Reported by GetHuman-enricoup on Sunday, December 22, 2019 4:02 PM
A few years ago, I deactivated my Instagram account and unfortunately couldn't regain access to it, leading me to create a new one. The lost account holds many cherished photos that I would love to retrieve. Despite being informed by a customer service representative that recovery was impossible, I can't shake the feeling that in today's digital world, nothing truly disappears. I'm wondering if there are any potential avenues to explore for recovering my account. Back then, my name was Carolyn Devins, and I used the handle "babejannetti."
Reported by GetHuman4137885 on Sunday, December 22, 2019 4:15 PM
Good evening, I am writing about my disabled account. It was initially a fan account, not realizing it needed to specify it was due to the official account being verified. The night before, a message appeared on my account indicating the need to update my profile by December 25, [redacted], to avoid disabling. Given the options of 'commentary account' or 'fan account,' I chose 'commentary account.' However, the next morning, my account was disabled despite the supposed two-week window. When I tried to seek support, an error message appeared. I have screenshots of the notification and the profile category change, which I can share. Kindly resolve this issue promptly. Building up to 2k followers over the years involves time and effort. Thank you for your attention. Joshua
Reported by GetHuman-moshijos on Sunday, December 22, 2019 4:19 PM
My original iPhone wouldn’t turn back on, so I took it to Apple. They provided me with a loaner phone while mine is being repaired. I successfully accessed all my other accounts except for Facebook and Messenger. When I attempted to log in using my phone number and email, my original account with all pictures and posts was missing. I can view my account name but can't access the account. Any suggestions?
Reported by GetHuman4137921 on Sunday, December 22, 2019 4:24 PM

Help me with my Facebook issue

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