Hi, I am unable to log into my account since yesterday and can't get past the security...

GetHuman4091472's Can't Receive Code to Reset issue with Facebook from December 2019

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The issue in GetHuman4091472's own words
Hi, I am unable to log into my account since yesterday and can't get past the security check because Facebook wants to send a code to a mobile phone that I no longer use. I had reset my password twice through email and they still insist sending a code to an old phone number. I tried uploading ID through a form and they rejected it stating my account is not disabled, which it is. I tried clicking on "I no longer have access to these" through account compromised options and it only pertains to email addresses and not phone numbers. There is absolutely no way to work around this matter. I've had my account since **** and I did absolutely nothing wrong on my account in the first place! It's almost Christmas and I need to be able to contact my family and friends. Also, I tried looking for help in their "Help Center" forums to only be scammed by calling fake phone numbers from scammers. This could have all been avoided if their was good customer service for their members. I am beyond frustrated and this is so unbelievably wrong. I want my account back please.

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Can't Receive Code to Reset issue
Reported by GetHuman4091472
Dec 13th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 232832 others
0 customers following this


GetHuman4091472 started working on this issue
Dec 13th, 2019 7:58pm
GetHuman4091472 indicated the issue is not fixed yet.
Dec 17th, 2019 1:35pm