About a month back my old facebook was hacked and I was really upset. My entire life is...

GetHuman4079339's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
First: share to improve GetHuman4079339's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4079339 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4079339's own words
About a month back my old facebook was hacked and I was really upset. My entire life is on that page and I use it for my sorority in college and to keep in touch with loved ones while I'm away. But I could not get back into it so I created a new one. THE NEW ONE was also hacked and I can not get into either account now. It starts with saying log in session has expired and then it tells me my password is incorrect. SO when I go to change it the only login way is through an email that I do not know.

GetHuman4079339 did not yet indicate what Facebook should do to make this right.

How GetHuman4079339 fixed the problem

We are waiting for GetHuman4079339 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman4079339
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 231497 others
0 customers following this

Timeline

GetHuman4079339 started working on this issue
Dec 11th, 2019 5:44pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers