Facebook Customer Service Issues

Archive 1086

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1086. It includes a selection of 20 issue(s) reported December 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account has been disabled. I initially created a personal account for my business on my phone due to limited options for a business account. I started inviting people to the page. When my husband tried to adjust settings for the business, he realized some features couldn't be changed on the phone, so he created a new business page on the laptop hoping to merge the two accounts. Now both accounts have been disabled. All I really need is for my business page to be operational and for all contacts to be restored by merging both accounts into my business page. Please assist.
Reported by GetHuman-lmondia on mercoledì 11 dicembre 2019 16:19
Yesterday, my Facebook account under the name Judy Ann Secuya Ruba was hacked. Despite trying various recovery methods such as using my Yahoo email and submitting my ID photo for identity verification, my account remains inaccessible. Currently, my Facebook account is temporarily locked, and I have followed all the provided instructions to no avail. I am unable to regain access. I kindly seek assistance in restoring my account. Thank you for your help.
Reported by GetHuman4078713 on mercoledì 11 dicembre 2019 16:22
Yesterday, on December 11, [redacted], my account was hacked. I am trying to regain access to my account. I have already submitted a photo of my ID for identification purposes, but I have not received any resolution as of now. My Facebook account goes by the name Judy Ann Secuya Ruba, and my Yahoo email is [redacted] If you can assist me in recovering and accessing my Facebook account through my Yahoo email, or if you need further information, please contact me via personal message at [redacted]1.
Reported by GetHuman4078713 on mercoledì 11 dicembre 2019 16:31
Unexpectedly, my Facebook account, which I've had for over 8 years, got deactivated without any prior notice. When I tried to reset my password using my email, I ended up in a frustrating loop that kept asking me to use my old and unused phone number for verification, preventing me from receiving any reset codes. I submitted personal ID and a photo of myself to confirm my identity, but I haven't received any response from Facebook yet. This has caused me to lose access to our busy business page for my husband's shop and me.
Reported by GetHuman-femaleen on mercoledì 11 dicembre 2019 16:32
I'm Natalie, and I've been using Facebook for six years along with their messaging app, Messenger. However, my account is linked to an old email and phone number that I no longer have access to. Despite trying to recover my old email password, I cannot because it's attached to a phone number I no longer use. I now have a new email and phone number, and after accidentally logging out of Facebook, I've been unable to regain access despite trying various passwords. Unfortunately, none of the recovery codes are helpful since I can't access them. I need assistance with accessing my Facebook account.
Reported by GetHuman4078836 on mercoledì 11 dicembre 2019 16:32
Hello, Sir. Today, I shared a link to an app in some Facebook groups. After exiting the Facebook app, I tried to reopen it, but received a message requesting a photo to verify my account. I uploaded a photo and it now shows that it's under review. I am waiting to regain access to my Facebook account. Please review my account promptly. My email associated with the account is [redacted] Thank you for your assistance.
Reported by GetHuman4078840 on mercoledì 11 dicembre 2019 16:33
Hello, I recently created my business manager and ad account on 02/12/[redacted]. A very short and simple ad was running on one of my ad accounts. Today, I discovered that my account has been disabled by Facebook for not complying with their policies. I am disappointed as I have carefully read and followed all the advertising terms and conditions. I am unsure why my account was disabled. I kindly request a human review to reactivate my account. I would like to review it and make any necessary edits to ensure policy compliance. My account ID is: [redacted][redacted]. Thank you for your assistance. Best regards, Liëna Mai
Reported by GetHuman-mai_ha on mercoledì 11 dicembre 2019 16:45
Yesterday, my account was hacked. I have been using my email address, [redacted] since [redacted]. However, yesterday, someone changed both my email and password. Even though I completed the identity verification process yesterday and received an email confirming my account was okay, the reality is different as someone else has control over it. I kindly request that you investigate this matter further and either rectify my account or provide guidance on how I can resolve this issue. Thank you.
Reported by GetHuman4079016 on mercoledì 11 dicembre 2019 16:58
My account, Kim Tran, has been hacked. I attempted to recover it following the steps provided, but it's not successful. The verification code was sent to an email address, [redacted], that does not belong to me. Facebook sent a code to my phone number, [redacted], but I never received it or got a message saying the number is being used by someone else. My email address is [redacted], and my cell phone number is [redacted].
Reported by GetHuman4079056 on mercoledì 11 dicembre 2019 17:02
My previous email address listed on my Facebook account is Jetmir Darlishta, [redacted] Unfortunately, I no longer have access to this email as it was deleted when Skype acquired MSN. Someone has been using my Facebook account for the past 5 hours, and despite my attempts to contact Facebook for assistance, I have not received a response. I am concerned about this situation as it constitutes identity theft. I have reached out to the police, but they seem unresponsive. I am in urgent need of assistance and would appreciate any help I can get. Thank you.
Reported by GetHuman-ytjets on mercoledì 11 dicembre 2019 17:12
I am having trouble accessing my Facebook account as my 2-year-old logged me out of my phone and I cannot remember my password or the email associated with my account, which is 8 years old. I had set up an alternative email and security questions for verification, but I am unable to recall the information. The email linked to my account is [redacted], and my previous passwords were Karma and luv2Live@[redacted]. I would appreciate assistance in recovering my account as I have been using it for 8 years. If someone could help me verify my identity, I would be grateful.
Reported by GetHuman4079173 on mercoledì 11 dicembre 2019 17:19
My name is Peculiar Chidi Samuel Ntado. In October, my phone was stolen, and someone used it to contact my Facebook contacts. I changed my name to Osukwuo Mendosa on the same account. Due to the theft, I now use a Cyber cafe to check emails. I recently had trouble accessing my account, so I created a new one with a phone number: [redacted]8. However, I am facing the same issue with this new account at the cafe today. Please help me recover my latest account so I can reconnect with my friends. Thank you.
Reported by GetHuman-pecsamue on mercoledì 11 dicembre 2019 17:24
I shared links to international news on my News and Entertainment brand's Facebook page. I got hit with restrictions by Facebook, preventing me from posting on my timeline, groups, and pages for almost a month. After the restrictions were lifted, within three days, my account was disabled. I am seeking a solution as I only used the account to share links and did not engage in any illicit activities. I need assistance with this issue. Thank you.
Reported by GetHuman-lilgeniu on mercoledì 11 dicembre 2019 17:27
About a month ago, my previous Facebook account was hacked, which was really upsetting. I have all my important information there including my sorority updates from college and staying connected with my loved ones. Unfortunately, my new account also got hacked, and now I can't access either of them. Every time I try to log in, it says the session has expired, then claims my password is incorrect. When I attempt to reset it, the only option is to use an email address I don't recognize.
Reported by GetHuman4079339 on mercoledì 11 dicembre 2019 17:44
My email address [redacted] account got hacked recently. The hacker changed the phone number, making it hard for me to reset my password using my trusted contacts. I've been unsuccessful in receiving the password reset email after attempting to change the email address multiple times. I've been locked out of my account for months now. The original phone number on the account was [redacted].
Reported by GetHuman-hdubois on mercoledì 11 dicembre 2019 17:52
I have never engaged in any unauthorized activity on my account. Could you please unlock my profile? All accounts must use real names and only represent individual people. It is against the rules to use a personal profile to impersonate anything other than yourself, such as celebrities or pets. Creating multiple accounts or using accounts for spamming or harassment is prohibited. Thank you for your help in resolving this issue.
Reported by GetHuman4079402 on mercoledì 11 dicembre 2019 17:54
I noticed some strange activity on my account when I received a notification that I had posted a status, which I didn't do. I tried to reset my password, but it indicated I was entering an old one. As I no longer have access to my Yahoo email, I need to know how I can delete that page entirely. The email associated with the Facebook page is [redacted] I'm also wondering how I can still access Messenger even if I'm logged out of Facebook. It's all very confusing to me.
Reported by GetHuman4079410 on mercoledì 11 dicembre 2019 17:56
My account has been compromised. I recently received a notification that someone attempted to download all my profile data, a request I did not make. This was followed by other unauthorized login attempts on different accounts and even an attempted credit card application using my details. The individual who accessed my Facebook has all my personal information and has potentially stolen my identity. I urgently need guidance on how to contact Facebook to address the alarming situation of my complete profile being downloaded without triggering any privacy or security alerts.
Reported by GetHuman4079663 on mercoledì 11 dicembre 2019 18:32
I am having trouble resetting my password as I forgot my old one and did not receive a 6-digit recovery code via SMS despite selecting that option. I experienced a browser glitch that allowed me to access my account through the browser but not the app. Upon checking the settings, I noticed that the national dialing code for my country was entered incorrectly and I corrected it. Despite multiple attempts to reset the password using the 6-digit code, I have been unsuccessful. I am now locked out of both the browser and the app. Any assistance with this matter would be greatly appreciated. Thank you for your help in advance. Sincerely, Jasmina Koci.
Reported by GetHuman-jasminak on mercoledì 11 dicembre 2019 18:46
Someone has gained access to my Facebook friends' list and recorded embarrassing things they asked me to do during a Skype video call. Now, the individual is threatening to share the video with my friends unless I pay them money. I want to report their Facebook account to have it closed quickly. Unfortunately, I don't have their Facebook ID, but I know part of their name is 'Carra'. I do have their Skype ID, which is wildcarras1903 and their Skype name is live:.cid.dea15de648c98519.
Reported by GetHuman-parsavd on mercoledì 11 dicembre 2019 18:55

Help me with my Facebook issue

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