Facebook Customer Service Issues

Archive 1084

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1084. It includes a selection of 20 issue(s) reported December 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook, I have an account named Gurmeet Valecha with a black dress profile picture, through which I created a Facebook page. Unfortunately, I have forgotten the password to both my Facebook and Yahoo accounts used for login. I have cherished using this account for around 10 years and actively managed my page, gathering over 4k likes. I uploaded religious and social posts that were dearly appreciated by my followers. Despite submitting my passport photo to verify my identity, Facebook has not recognized me. Losing access to this account means losing my cherished page too. I am willing to provide any other necessary information like my country's identification card or birth certificate to regain access. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you for your help.
Reported by GetHuman-gurmeetv on Rabu, 11 Disember 2019 pukul 07.21
I suspect that my ex has gained unauthorized access to my Facebook Messenger and is deleting incriminating messages. I detected an unauthorized login on December 4, [redacted]. Another device with an Arizona IP is accessing my Messenger without my permission, and I believe it may be my ex, who has a restraining order against me. I plan to take legal action against this second device. This situation poses a significant threat to my freedom, particularly as we have a hearing scheduled for tomorrow.
Reported by GetHuman-dericky on Rabu, 11 Disember 2019 pukul 08.15
After receiving an alert that my account was compromised, I promptly changed my password. However, I encountered an error message stating: "Sorry, this feature isn't available right now. An error occurred while processing this request. Please try again later." Despite successfully changing the password, I continue to be locked out of my Facebook account. Every login attempt prompts me to secure my account and change the password, but I am unable to proceed past the error message. It seems like the system is not recognizing that I have already taken these steps. Facebook, I urge you to address this issue promptly as my primary means of communication with friends is through this platform.
Reported by GetHuman-viciant on Rabu, 11 Disember 2019 pukul 08.21
Dear Sir, I am writing to inform you that my Facebook account under the name Sabbir Ahmed has been disabled by Facebook. This account holds sentimental value to me, and I am eager to have it reinstated. I initially created the account using the phone number +[redacted][redacted] as I did not connect it to any email address. I am seeking guidance on steps to take to restore access to my account. I am willing to provide additional information, such as my national ID card, to verify my identity. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman4076982 on Rabu, 11 Disember 2019 pukul 08.49
My first Facebook ID name, Shashi Chauhan, was disabled by your team without any reason. When I tried to open my account, you asked for personal ID like a passport. I sent you a copy of my passport, but I still couldn't access my account. Later, I opened a new account with a different email and my name, but you disabled it again without reason. I tried to open that account by sending my passport as ID, but received no response. Now, for the third time, I opened a new account with the same name and my phone number, but encountered the same issue. I'm seeking to understand the problem and how I can recover my disabled account. Please respond promptly to my wife's email. Thank you.
Reported by GetHuman-sunalish on Rabu, 11 Disember 2019 pukul 09.10
Dear Sir, My account has not been working since this morning as it seems to have been hacked. When I try to enter my password, it shows as incorrect, although I have been using my old one. When I go through the forgot password option, it displays a different email address that I don't recognize. It's strange because a week or two ago, I successfully changed my password through the same method and saw my email address back then. I am confused and concerned about what is happening. Can you please advise me on this matter? Thank you.
Reported by GetHuman4077108 on Rabu, 11 Disember 2019 pukul 09.41
I was browsing Facebook when I received a notification asking me to verify my ID photo. After I submitted my photo, I was informed that my account would be reviewed and that I would be logged out as a security measure. I am concerned that someone may have tried to hack into and deactivate my account. I simply want access to my account restored as soon as possible.
Reported by GetHuman-nxtsrv on Rabu, 11 Disember 2019 pukul 10.15
My Facebook, Instagram, Snapchat, and email accounts have been hacked for nearly 24 hours now, with the details changed by the hacker. They are sending my friends requests for money, pretending to be me, and have threatened to leak private photos and conversations from my account. I am also unable to recover my accounts as my backup/recovery email has been hacked as well. Old Email: [redacted] Old Facebook Email: [redacted] Facebook Name: Anwanga Godswill Instagram: romanqueeen__ Snapchat: anwanga-abasi
Reported by GetHuman4077285 on Rabu, 11 Disember 2019 pukul 10.48
Two years ago, my wife passed away. I created a Facebook account to share our memories. After avoiding the account for some time, I tried to log in but forgot the password. Despite having my picture on the account, I couldn't access it due to having multiple accounts. I provided three pieces of ID to prove my identity but haven't received any response in three weeks. I'm frustrated with not being able to access my account and the lack of assistance. I need help to retrieve my account with all the memories. Dealing with too many accounts on my phone is also causing issues with memory space; I need to find a solution to streamline or delete unnecessary accounts from Facebook and Google.
Reported by GetHuman4023194 on Rabu, 11 Disember 2019 pukul 12.00
Hello, I am in a difficult situation as my ex-girlfriend has gained access to my Facebook account and posted nude photos of me. She has changed the login information, and I am unable to log in. The email associated with the account is [redacted], but I no longer have access to it. The photos are being shared on Facebook, and I urgently need assistance from Facebook to remove them. Can someone please help me resolve this issue and delete the unauthorized posts? Thank you for your help.
Reported by GetHuman-kezinbaf on Rabu, 11 Disember 2019 pukul 12.35
I'd like to regain access to my Facebook account that has been disabled. I unintentionally violated the rules by attempting to increase my friend and follower count, not realizing this was against the guidelines. I acknowledge the importance of user protection, and my actions were not meant to cause harm. I apologize if I have breached any regulations and assure you it was done without malicious intent, solely to connect with more people. Thank you for understanding. Best regards, Gail
Reported by GetHuman-gatesgai on Rabu, 11 Disember 2019 pukul 12.46
My old account got disabled, and I am unsure how to recover it. Despite trying to use my phone number and email, I contacted Facebook support and sent my identification. To my surprise, I discovered three Facebook accounts linked to my phone number that I did not create. I am anxious about losing my account and am willing to take any necessary steps to regain access. I have cherished this account for three years, holding many precious memories there. Please, I implore you, assist me in resolving this issue.
Reported by GetHuman4077633 on Rabu, 11 Disember 2019 pukul 12.53
I have an old Facebook account that contains a lot of valuable work and personal information, but I am unable to access it even though it is linked to the same email address I'm currently using. The issue lies in the security protocol where I receive the first part of the code, but I am unable to proceed to the second part as it requires a phone number that is no longer in use and does not allow me to update with a new one. I am stuck at this stage as I cannot receive the code on my old phone number from a different country. How can I regain access to my Facebook account or update the phone number to unlock it? Thank you for your assistance.
Reported by GetHuman4077666 on Rabu, 11 Disember 2019 pukul 13.04
I had a Facebook account registered with my phone number for business purposes only. Unexpectedly, my account was disabled without warning. I am unable to recover it as the verification process requires an email, which my account does not have. I have been trying to verify my identity for four months with no success, and I am unable to find a way to speak to customer support.
Reported by GetHuman4077809 on Rabu, 11 Disember 2019 pukul 13.39
I'm having trouble setting up a game on my laptop. To link my current game stats from my phone app, I need to connect both accounts through my Facebook. However, I'm having issues with the code generator on my phone. When I open it, nothing happens – there's a glitch that appears briefly when I click on it, then it just stays the same. My phone is a Samsung S9 running on Android, and my laptop is a Lenovo with Windows 10 installed. I appreciate any assistance you can provide. Thank you.
Reported by GetHuman4077949 on Rabu, 11 Disember 2019 pukul 14.08
I am having trouble logging into my Facebook account because it keeps stating that there is no account associated with the email and phone number I provided. However, I continue to receive emails and texts from Facebook regarding my account on both of those contact details. I have reached out to Facebook support, but they have not encountered this issue previously. Even when I attempted to search for my account using my name, it defaults back to the email or phone number option and claims there is no account linked to them.
Reported by GetHuman4077954 on Rabu, 11 Disember 2019 pukul 14.08
Today, my account was disabled for apparently selling an item that infringed copyright rules. I unknowingly listed a mug on the marketplace with three cartoon Liverpool FC players on it. I discovered the image on Google and incorrectly assumed it was permissible to use. My account is full of photos of my family, including my son, and videos that I am unable to access now. I would like to know if there is a way for me to regain access to my account. I will promptly remove the contentious mug from the listings now that I am aware it is against the rules. Thank you.
Reported by GetHuman-nophoni on Rabu, 11 Disember 2019 pukul 14.12
Hello, I used to use an account for donating, but I haven't been able to do so for about a year. Facebook says my card is set up on a different account, but I only have one account with my payment information. I'm unsure why this issue occurred, but it's preventing me from donating within the Facebook community. I need this matter resolved as it's my card, my address, and my account. How can I enable payments on my Facebook account again?
Reported by GetHuman4077978 on Rabu, 11 Disember 2019 pukul 14.13
Hello, I attempted to log into my older Facebook account but couldn't recall changing the password. When I tried resetting the password, the phone number linked to it, [redacted]4, is no longer accessible as I've changed it. Similarly, the associated email has also been updated. I managed to log in using the username "applepiex3" and the password "ihateeverybody." Is there a way to recover the account?
Reported by GetHuman-tjunren on Rabu, 11 Disember 2019 pukul 14.19
My husband's Facebook account was disabled recently, and it seems someone targeted him for reporting his account, leading to its removal. We are concerned as his account holds precious memories and is vital for communication with friends and family. We are uncertain about the specific violations that led to this action and would appreciate assistance in understanding them and possibly restoring his account. Thank you.
Reported by GetHuman-djmallar on Rabu, 11 Disember 2019 pukul 14.24

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!