Facebook Customer Service Issues

I am unable to access my Facebook account due to losing access to my original email used to create the account at the age of 13, as well as my university email after graduation. Currently, I am abroad and unable to use my regular phone number. Despite submitting a photo ID with a new email, I encountered an issue where the link sent to my email was considered invalid when opened.

Hello, I am facing an issue regarding our company, Kastaniegaarden. My husband, Ole Mogensen, requested his son, Malthe Mogensen, to create a Facebook page for Kastaniegaarden a few years ago since he doesn't use Facebook. Approximately 2 years back, we asked Malthe to make Ole Mogensen an administrator. However, recently, we received an email stating that he removed Ole Mogensen as an administrator and potentially deleted the page. This situation is concerning for our business as we wish to retain our customers. Is it possible to recover the page under my husband's name? If necessary, my husband can provide verification as the rightful owner of the company. Thank you. Regards, Mazena Tamosaitiene

Hello, I recently encountered an issue with my Facebook accounts. One account was linked to my Gmail address, [redacted], which is secure. The other account, under the name Puja Agarwal, was connected to my old phone number, [redacted]. I have since updated my phone number to [redacted] but continued using the old number for logging into the FB account. Last Friday, October 30, my phone malfunctioned, and I took it for repairs. The technician diagnosed a damaged motherboard, which couldn't be fixed, and returned it to me the following day, Saturday. After acquiring a new phone, I discovered that I couldn't access my FB account. My friends also couldn't locate my profile, and it was no longer searchable on FB. Further investigation revealed that someone had changed the password to my FB account on Saturday, leaving me locked out since Friday when I handed over my phone for repair. I kindly request assistance in reclaiming my account to prevent any unauthorized use. Thank you, Puja Agarwal

I am unable to generate an authentication code. I have logged out of my Facebook account from all devices, reset my phone, and have not linked my mobile number to my account. I uploaded a photo holding the code and submitted my ID proof, but have not received a response from Facebook. I have my email and password, but cannot access my account without the login code. Please help me resolve this issue promptly.

Hello, I am seeking clarification on why my account was disabled. I have consistently followed Facebook's guidelines and community standards without any issues. Unfortunately, my entire list of family and friends has disappeared along with my account. I am unsure of the cause behind this sudden action. Despite the inability to reinstate my account, could you please enable access to my email address associated with various important accounts? I have relied on that email for multiple platforms, and losing access has rendered them useless. This situation seems unjust, and I kindly request assistance and a prompt response to address this matter. Thank you for your anticipated cooperation.

My Facebook account was disabled by your team two days after I created it on a different phone. The Facebook team keeps disabling all my accounts one after another. This situation is frustrating me as I can't use Facebook as I did in the past. I have already created 12 accounts, and each time your team blocks me. I believe I haven't violated any community rules. I am seeking assistance in recovering my Facebook account. Thank you for your help. Sincerely, T.P.

I am seeking assistance to reset the password for my client, Anna Blood, from Blood Law PLLC. She is aware of her username, "annaboo11," but has forgotten her password and can only access Facebook via her phone. We have attempted to set ourselves as Admin and change the password, but these require the current password. When selecting the "forgot password" option on Facebook, it only provides two choices - to log in using the password or to indicate not having access to the email. This leads to a message stating difficulty in recovering the email address and the inability to verify identity for account access. We have also tried using a one-time access code to no avail.

I am experiencing constant issues with Facebook disabling my newly created accounts. Since the beginning of this year, approximately 8-9 of my accounts have been disabled back-to-back, and I was unable to recover any of them. I am requesting Facebook to promptly reinstate my account that was mistakenly disabled. I appreciate your assistance, and I hope this matter can be resolved quickly.

Hello, My name is Alex, and my Facebook account was disabled around a month ago. It happened because I shared a video that was originally sent to me. I realize now that this was not the right thing to do. What confuses me is that the person who sent me the video only got a 3-day suspension, whereas my account has been disabled for over a month. I haven't been given any information on the duration of the disabled status. As a truck driver, Facebook is crucial for staying in touch with my family and friends. Any assistance would be greatly appreciated. Thank you.

My name is Christine Arndt, and I have been using Facebook for a long time. I was disabled, and I am not sure why. I sincerely apologize for any mistake I may have made unknowingly. I would like to understand what happened and correct it so that I can continue using Facebook. I am genuinely sorry for any harm caused or if I offended anyone. I hope for the opportunity to make this right and return to Facebook. Thank you for your help.

Every time I share something on Facebook, someone on my friend list keeps reporting me to have my account disabled. I rely on Facebook for my business and to stay in touch with friends and family whose contact information I don't have. It's unfair that I am being targeted for sharing posts I find funny. The person who posted the original status should face consequences, not me. It's frustrating because I only recently had a one-week restriction lifted before this new issue. I suspect someone is intentionally trying to get my account disabled. I want my account reinstated and the person causing this trouble removed from my friend list. The process feels arbitrary as innocent accounts like mine are disabled without proper investigation, just because of false reports by others.

My account on Facebook got disabled for supposedly violating community standards. I was given the option to appeal or accept a 2-day ban. This is my first violation, and what I posted wasn't offensive at all. Despite Facebook's strict rules, permanently disabling my account seems like an extreme punishment. I rely on my account for work, so I urgently need it reinstated. Your prompt assistance would be greatly appreciated.

I made a mistake and was temporarily restricted on Facebook. I understand that my comment was inappropriate. I am currently assisting a family in need through Facebook, and I want to rectify my behavior. I promise to avoid engaging in negative interactions in the future. Can you please reinstate my Facebook account? My email is [redacted]

I recently purchased a Windows 10 system, transitioning from Windows 7 after a decade. Due to this change, I had to create a new email for the computer. As a comedian connecting with others on Facebook, I was asked to provide a photo for verification. You can find me on Facebook as Mark Chagdes (BigMoe) with a derby hat and long hair, making me easily recognizable. With over [redacted] connections built over 10 years, I'm unique in my interactions. Despite following all their instructions for verification, my account is still under review. As a low-income individual, I rely on my house phone for communication, not cell phones. If needed, you can reach me at [redacted].

Dear Sir or Madam, I would like to seek assistance in re-activating my Facebook account which has been disabled since [redacted]. I have had this account for over 10 years, connecting with family, friends, and fans worldwide. I also used to manage a page on the platform. Despite my attempts to file a claim to understand the reason for the disablement, I have been unsuccessful. Re-activating my account is crucial as it allows me to reconnect with everyone. Creating a new account has made me lose touch with many individuals for whom Facebook was the primary mode of communication. Thank you for your help in advance. Best regards, Riham K. Seif-Eldin Erdman

I received a replacement iPhone after my old one stopped charging due to a damaged port. Unfortunately, I couldn't transfer my data to the new phone because I had my old device for three years and can't recall my passwords. I attempted to access my Facebook account and Messenger, but I couldn't log in. Now, when I search for my profile, it appears that I don't exist.

I have a friend who is blocked from being invited to all of my Facebook events. Even though we are still friends, his name doesn't show up when I search for him. He confirms that he hasn't blocked me on his end. In an attempt to resolve the issue, I unfriended and refriended him today. After doing this, I could see his name when trying to invite him to an event. However, I encountered an error message stating, "This content is no longer available." I have been experiencing this issue for over a year now, and it seems like there is something preventing me from inviting him to events.

On Facebook Marketplace, one of the items I listed, a ticket to a dog show, was removed for being flagged as illegal. Despite clarifying that it wasn't for selling an animal, they still took it down. I appealed their decision, but there was no further action. I published this listing in September, and it was never reviewed. I keep receiving the message: "You Requested a Review of This Listing. We'll send you an update once our team has taken a look at your listing. This normally takes around 24 hours." It's been two months now, and the event has passed. I missed out on selling my tickets due to a misunderstanding with my listing.

My Facebook and WhatsApp were hacked, so I've decided to change my phone number. When I tried to log into Facebook, it only showed my old number, with no email or alternative contact. The hacker changed the number on my account two days ago. Now, when I click "forgot password," it says it will send a code to my old number, which I no longer have access to. How can I recover my account now?

My account has been disabled without any explanation, and I'm feeling extremely frustrated about it. Recently, my 9-year-old account was disabled without clarification. Despite going through your policies, I can't pinpoint any rules I have broken. I suspect someone might be targeting me, but the reason is unclear. I seek a prompt response and resolution to this issue. I am troubled by the company's practice of disabling accounts without providing reasons. I am uncertain of the offense committed. I shared posts about my wife's birthday, some memes, and Christmas devotionals, all seemingly harmless. This is the second occurrence this week. My family, consisting of my wife and six children, relies on Facebook for communication when we are apart. As a 41-year-old with a military background, losing nearly 10 years' worth of memories due to being labeled "Ineligible" is distressing. I am left wondering what went wrong and what policies were violated.