Dear Facebook team,***My account was disabled permanently three days ago, I am totally...

GetHuman-cilioch's Recover Disabled Account issue with Facebook from November 2019

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Before contacting them, items GetHuman-cilioch may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-cilioch's own words
Dear Facebook team,***My account was disabled permanently three days ago, I am totally aware of what i've done and I apologize for this.**I've been a Facebook user since **** and I never had a problem you can check my history.What really happened**a video was diffused via whatsapp and was sent to me.** **My friend saw the video and asked me to send it via messenger , knowing that Whatsapp is encrypted i thought that messenger too,**so when i just sent him the video i didn't receive any warning, immediately i was kicked out from Facebook. My Facebook,**Messenger and Instagram accounts were disabled without the possibility to recover my data ( photos, stories and memories for ** years).**I didn’t diffuse the video publicly.** **I can send my ID, passeport work residency visa, you can also check me on linkedin https:**www.linkedin.com*in*cilio-chalhoub-********* **to assure you that i am real person. I've also created another account under Cilio chb,but due AI technologies (face recognition) my account is under submission.**In the end , the decision is yours and I respect it, and I apologize for violating the facebook terms( I've just read it recently ) and I will be totally aware next time .**If you can give me back my account I will greatly appreciated if not may I please at least recover my data?** **I wish you all a excellent day** **Best regards,** **Cilio

GetHuman-cilioch did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-cilioch
Nov 25th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 226800 others
0 customers following this

Timeline

GetHuman-cilioch started working on this issue
Nov 25th, 2019 2:01pm
GetHuman-cilioch confirmed the issue is fixed. Hooray!
Nov 26th, 2019 6:13pm
GetHuman-cilioch indicated the issue is not fixed yet.
Nov 26th, 2019 6:13pm
GetHuman-cilioch confirmed the issue is fixed. Hooray!
Nov 26th, 2019 6:13pm
GetHuman-cilioch indicated the issue is not fixed yet.
Nov 26th, 2019 6:14pm
GetHuman-cilioch confirmed the issue is fixed. Hooray!
Nov 26th, 2019 6:14pm
GetHuman-cilioch indicated the issue is not fixed yet.
Nov 26th, 2019 6:14pm
GetHuman-cilioch confirmed the issue is fixed. Hooray!
Nov 26th, 2019 6:14pm
GetHuman-cilioch indicated the issue is not fixed yet.
Nov 26th, 2019 6:15pm

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