I was on marketplace through Facebook selling items when Facebook interrupted by saying...

GetHuman-bunika's customer service issue with Facebook from December 2019

Help with my Facebook issue
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The issue in GetHuman-bunika's own words
I was on marketplace through Facebook selling items when Facebook interrupted by saying that the password I changed it to was used on other sites as a password and that I needed to change it so I did. A week later a different thing shows up while I am on marketplace in the upper left-hand corner it says refresh then there is like a computer looking emoji thing holding a wrench saying that it needs to go through to make sure everything is right with Facebook it runs through everything you could go on through Facebook then the second part of it is you have to put in your password and then you have to change it well because I had changed it the week before and I always stay logged into Facebook I never close it I could not remember the new password from a week ago I had tried everything I thought I may have put it as but that was not it there is no button on the second part that says forgot password so I cannot get past this part of the refresh therefore I am basically locked out of my Facebook account by Facebook but no help from Facebook considering there is no button that says forgot password and you cannot get past the second part of the refreshAnd know where no matter where are you research online on what you can do to solve the issue nothing covers it. Other people have sent me links saying it may help me out I have checked everything people have sent me and I appreciate that but none of them cover my issue you cannot get a hold of anybody a person not a computer generated question and answer to solve the issue the questions they give you or whatever you want to call them have nothing to do with what is wrong with my Facebook And no where no matter where are you research online on what you can do to solve the issue nothing covers it. Other people have sent me links saying it may help me out I have checked everything people have sent me and I appreciate that but none of them cover my issue you cannot get a hold of anybody a person not a computer generated question and answer to solve the issue the questions they give you or whatever you want to call them have nothing to do with what is wrong with my Facebook account . Somehow I did reach a help center I am assuming through Facebook again you come up against five issues so I typed help this is a text number that you receive when I text the word help they sent me back something that told me I needed to link Facebook with text messages that way I would be able to take care of issues you cannot do that unless you can login to Facebook which I can’t so again that was no help at all. I have been trying for over a week now losing a lot of money through people trying to purchase my products that are on marketplace through Facebook I get it on my phone that there is a message there for me and who it is from but I can not get to it because it is all through the Facebook app cannot get into messenger to even try to do it either. It is very aggravating being locked out of your Facebook account by Facebook but receiving no help from a person and not a computer to help correct the situation that was created by them. What I need Facebook to do is to reach out to me and help me correct this problem since it cannot be done without a password. I do not wanna leave my phone number but I could leave my email for them to reach out with a number for them that someone will answer and help correct this issue the sooner the better again I am losing out on money and important contacts. This is my email address *****@***.com

GetHuman-bunika did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-bunika
Dec 17th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 234288 others
0 customers following this

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GetHuman-bunika started working on this issue
Dec 17th, 2019 2:51am

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