Facebook Customer Service Issues

After experiencing a hacking incident in the past, I set up two-factor login for added security. This requires a code each time I log in. Recently, if I click on links in Facebook that redirect me to another page causing a reset, I need to log back in. Last weekend, with limited internet access, I couldn't receive the login code. When attempting to log in now, the code doesn't appear. After clicking on "help" then "send me a code" multiple times, I received a message stating I had requested too many codes. Despite waiting 12 hours between login attempts since my birthday on Sunday, I'm still unable to receive the login code.

My Facebook page was hacked by someone named Austin S. Timothy Covert, and I don't know this person. He has taken over my entire page, sending friend requests to my contacts. Despite changing the password, I am unable to access my account as it says "connections lost." My old account was a business one with many sentimental photos of my late father and beloved dog. I need help retrieving it as I am not tech-savvy. Please assist me in recovering my original account under the name Holly Covert from Ithaca College. I have created a new account, but I wish to regain control of my old one. Austin S. Timothy Covert is a scammer, and I urge you to help me resolve this issue.

I am reaching out regarding the incorrect location information on Facebook for our town of Chulmleigh. Despite efforts to inform Facebook, the town is listed under Somerset instead of its correct location in Devon. Facebook is widely used in our community, and I manage four pages related to Chulmleigh. The correct address for Chulmleigh Town Hall on Fore Street is in DEVON with postcode EX18 7DB. Charities Together, also on Fore Street in Chulmleigh, is in DEVON with postcode EX18 7BW. Unfortunately, even though I have corrected most of my pages to reflect DEVON, some like Chulmleigh Sports Centre still display Somerset. We have tried to address this through online messages without success. I am now contacting you in hopes of rectifying this location error. Thank you for your assistance. Diana Sweeney

My account was hacked by a man in prison with a cellphone. I have already contacted the prison about this issue. He is using my account to send inappropriate messages to my friends and posting false information on Facebook groups. I am very upset about this situation and feel that more should be done to prevent unauthorized access to accounts. My phone number is no longer linked to my account, so I am unable to regain control. It is distressing that he is damaging my reputation by pretending to be me and harrassing me repeatedly. I am considering seeking legal advice if I do not receive a response soon. The account affected is under Chrissy Walker.

Two nights ago, on 11/5/19 around 3am EST, my iPhone suddenly lit up, waking me. A friend messaged me, but when I tried to respond, the message failed to send, and I received a notification saying I had been temporarily blocked from sending messages. This has recurred with every person I've tried to contact. My brother-in-law, who is an IT specialist, attempted to troubleshoot the issue, but determined that the problem lies with Facebook, not my devices. While I can post messages on my account publicly, I am unable to privately message friends. This is particularly distressing as I have family members who are ill and undergoing surgery, and I urgently need to communicate with my other family members to relay important messages. I have already changed my password multiple times to rule out hacking as the cause, but the issue persists. Any assistance would be greatly appreciated. Thank you, PDP

Recently, my account linked to [redacted] was suspended by Facebook. I sought help from GetHuman to inquire about the reason for the suspension. After some time, I received an email apologizing for the mistaken suspension and my account was reinstated after 4 days. However, today I was unexpectedly asked to provide my ID once again. I complied, but I am confused by the frequent requests for information. As a data analyst for a fraud and risk management system in South Africa, my time is limited, and I do not understand the reason for this continuous scrutiny. Despite the apology and account reactivation, I am puzzled by the ongoing requests for personal details.

I fell for a scam video on Messenger, and now I'm stuck in a loop trying to reset my Facebook password. Despite receiving the 6-digit code multiple times, I keep getting the message that my account is disabled. I even tried verifying my identity by submitting my driver's license photo, which didn't solve the issue. After an email from someone named Jack McDonald claiming my account was unblocked, I still can't access it. Resetting or changing the password with the codes sent to my email always results in the same "account disabled" message. I really miss connecting with friends and former students on FB. Can anyone help me with this frustrating situation? Thank you, Becky R. M.S.

I have been using Facebook for around 2 years. They mistakenly closed my account before and then reopened it with an apology. Sadly, the same issue occurred once more after I updated my phone number. Despite providing my birth certificate, Facebook ad bills, and other information, they are not responding. My name on Facebook is T.A. Eliot Eldar, and my email is [redacted] I have invested a significant amount in ads and manage groups on the platform. Reinstating my account is crucial for me to reconnect with my friends and maintain my online presence. Thank you.

I am a DJ who recently created a Facebook artist page using the name "Mad Murph". I made the decision to rebrand myself as "MRPH" and requested approval from Facebook to change the name on my page. However, after submitting the request, it was denied due to being considered misleading and potentially confusing to my followers. Despite appealing this decision multiple times and receiving the same automated response each time, Facebook has not allowed me to make the necessary change to reflect my new artist name. As my page continues to gain likes daily under the incorrect name, I am eager to resolve this issue and update my page to properly represent my brand as "MRPH".

Hello, I'm Sabeeh. Two days ago, someone logged into my account linked to my phone number [redacted]. I received an email saying my password, recovery information, and other details were changed on my email [redacted] I need your help to regain access to my account. My name on Facebook is Sabeeh Babu. I can't reset the password because it requires a code sent to the hacker's email. I shared my birthday (4th March [redacted]) and city (Valenchari, Kerala) as verification, but unfortunately, the account is now in the hacker's control. I'm counting on your quick assistance. Thank you in advance for your prompt response.

Hello, for the past month and a half, I've been experiencing sudden issues with being logged out, encountering unusual activity, and facing Facebook restrictions. Last night, when I tried to comment on a friend's post, I received a message about unusual activity. This problem seems to occur when I am using the Facebook app. I would appreciate your assistance in resolving this issue. I always ensure that my posts are not spammy, rude, or disrespectful, and many people interact with them without any problems. These recurring issues are taking a toll on my mental health. Facebook has been a valuable outlet for me, and not being able to use it properly is affecting me negatively. I may sound silly, but I truly need help to understand why this is happening and to fix the app's behavior towards me.

I received a notice last night regarding my Facebook accounts. I managed to recover one, but I am struggling to regain access to my main page. Despite identifying friends on my page, when I attempt to reset my password and enter the code sent to my phone, it's not accepted. I did not request a password change around 6:30 p.m. EST while at Starbucks in Detroit using their free Wi-Fi, which makes me suspect my account may have been hacked. I am puzzled by the SMS message limitation as I am unsure of what that means. Currently, I can be reached at this email since my Facebook account seems compromised: [redacted]

Hello, I was saddened to discover that my Facebook account was disabled on either the 3rd or 4th of November. My name is Edward Cotterell, and at 53 years old, I primarily used the account to share my passion for collecting military items from WW1 and WW2. The account had 5 popular pages with thousands of photos, totaling around 25,[redacted] followers. As the admin, the pages are now inaccessible after my account was disabled, presumably due to a photo that violated their terms. I apologize for any unintended oversight and would like the opportunity to close the pages and save the photos to my computer. My account also contained personal pictures of family, pets, and vacations that I now have no access to elsewhere. This loss has deeply affected me, especially since I intentionally kept my account private due to the nature of my hobby and used the nickname "Wolfgang" as my surname. I am unsure if this has contributed to the account issue. I am keen to regain access to my account for my photos or at least a brief window to retrieve my pictures. The situation has taken a toll on my mental health, and I have been unable to work this week. Despite sending emails, I have not received any responses, and I believe each case should be assessed individually. I implore for assistance in recovering a lifetime's worth of work in photos. Best regards, Edward Cotterell.

My Facebook account has been hacked in a strange way. The hacker changed my email and password, and now my email is linked to an old MSN account. I have been unable to delete my Facebook as I cannot access it with the changed email and password. When I try to update my information, I am informed that my account has been disabled. Facebook seems to believe that I am the one who hacked the account. Strangely, the hacker has been accessing my account from Spokane. This breach has affected my Spotify account as well since they were linked. The unauthorized person altered my Spotify email and date of birth. I am unsure how all of this occurred and I simply wish to have both accounts deleted. I am looking for a way to have them shut down. Thank you for your assistance.

My daughter's account has been hacked on Facebook. The hacker is asking people for money, and she's receiving threats as a result. We have tried contacting Facebook with no success. Please remove Savanna Rios from Facebook and assist her. I suspect they may have access to her email as well. Please reach out to her at [redacted] or [redacted]. I am concerned and need support. She attempted to contact you via email two weeks ago. Do not use Facebook to communicate with her since the hacker removed her contact information from there. Please contact either me, Danene Rios, at [redacted] or [redacted], or my daughter directly.

Hello. My name is Elif İnce, and I reside in Antalya, Turkey. I am married with two children and expecting my third. Additionally, I work as a Zumba instructor. My online presence is quite ordinary with posts about my family and Zumba videos. I am puzzled as to why I have been blocked for the third time, this time for 30 days. I request that you review this and lift the block as it feels unjust. Please ensure that such actions are taken against individuals who truly break the rules. You can locate me on Facebook as Elif İnce, which matches my personal documents, with content that does not violate community standards. I have attached a screenshot of my Facebook profile for your reference. I am eagerly awaiting your response.

Hello, I recently logged out of my Facebook account on my phone. I updated my password but cannot recall it. I never needed it before due to using the Facebook app. The email linked to my account is over 15 years old, registered under my mother's name which I can't access, and she doesn't remember the password as it's an old email. My account has two-factor authentication, but the mobile number is no longer active. I had trusted contacts for account recovery, but I cannot reach them as I've moved and my phone is disconnected. I just want to log in and reconnect with family and friends. Any suggestions on how to recover my account would be appreciated. I'm willing to provide any necessary personal information for verification purposes.

Hello, I am Sigita Maksimova. My Facebook account has been compromised, and the information has been changed so I can't log in even with the help of the "forgot password" option. Despite my efforts, I can't access my profile, but my partner can see me online. The last time I accessed my account was on October 31, [redacted]. Additionally, personal pictures that were sent to my partner long ago have been forwarded to my Facebook friends. My profile picture features a blond girl in a kitchen with the caption "Mrs. Always Right". My Facebook page, "Sigita SAP Therapist's", seems to be missing from Facebook. I would appreciate any assistance in resolving this issue. Thank you, Sigita Maksimova.

My personal Facebook account has been disabled, including my business page, and I'm unsure why. This has disconnected me from customers with pending orders, causing me to miss out on business opportunities. I recently discovered that my original email account, which I used to sign up, was deleted by hotmail due to inactivity. Hotmail informed me that a new account with the same email was created recently, but I don't have access to it. I've appealed to Facebook for assistance, but they will only reply to the registered email, which I can't access. I haven't been able to find any contact information for Facebook to resolve this issue. Reinstating my account is critical for my cake business and supporting my family.

Since being released from jail on Monday, I've been struggling to regain access to my Facebook account due to 2-step verification issues. I've followed the instructions, submitted photos holding a specific number, provided two forms of ID, a piece of mail, and a credit card. Despite having the correct login details and password, I'm unable to access my account as I don't have the old device for verification. I'm frustrated that I haven't received any response from Facebook despite complying with all their requests. My pictures are on that account, and I regret setting up the 2-step verification. I just want to access my account without all this hassle and stress.