I ordered a pair of boots through facebook. I received two pair and were charged for bo...

GetHuman-msvicron's customer service issue with Facebook from October 2019

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The issue in GetHuman-msvicron's own words
I ordered a pair of boots through facebook. I received two pair and were charged for both pair. Neither pair were the wrong size. I looked through everything and the outside of package and there was no contact information, (no address or phone number) however on the outside of the package said China. I contacted my credit card company and they suggested that I call you and you may be able try and find the merchant? I also do not want to be sent anymore boots. On my credit card I was billed ***** and on ***** for $**.**. On the credit card bill it said the merchants name was SP*FULLINO HELMOND. I would like if you to look into it see if this merchant even exists? Or if want happened me even legal? My name is Vickie Nichi, my address is ****-**th Ave., Kenosha, Wisconsin *****. My phone is ***-****. I would appreciate any help you can give me. I hope to get some resolution! I would be willing to send the books back and not be charged if the company does exit.

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Facebook

Customer service issue
Reported by GetHuman-msvicron
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 743859 others
0 customers following this

Timeline

GetHuman-msvicron started working on this issue
Oct 30th, 2019 11:33pm

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